SIX SIGMA DEPLOYMENT PRACTICE（英文PPT 43页）

1Sixsigmadeploymentpractice2OutlineDeploymentstrategyResourceplanning福特汽車如何因應挑戰？2002年的全新挑戰交流時間3DeploymentStrategy4BreakthroughImprovement5SworkplaceVisualFactoryStandardizedWorkDMAICQualityToolsSixSigmaMethodologyPhaseWorldclassqualityWecan’tsustainavisualfactorywithout5SWecan’tsustainstandardizedworkwithoutvisualfactoryWecan’tsustainsixsigmawithoutstandardizedworkQualitytoolistheengine,SixsigmaisTurbo-chargeDFSSWecan’tmeetsixsigmawithoutsixsigmadiscipline5Deploymentplanningflow...BlackBeltSMTraining-1monthExecutiveBriefingsBuildingInfrastructureProduct/ProcessBaselining-2month-3month-5month-6monthMeasurementiskeyintheapproachVision,Goals,Leadership,Structure,ResourcesDeploymentPlan-4monthProduct&ProcessFocusforProjectsTimeline6InitialStrategyandDeploymentMetrics•80%of6-Sigmaresourcesdevotedtocustomersatisfaction•1%ofpopulationcertifiedblackbelts•Projectselectionbasedonresolutionofcustomerissue,70%defectreduction,US$50KinwasteeliminationandTGWsavings•GreenbeltstrainedandapplyingskillsHowDidWeStart-LongTermVisionandInitialStrategy20002001200220032004Startup,buildcriticalmass&infrastructureCompletedinfrastructureAndproducemeasurableresultsFullintegrationCompetitiveAdvantageDMAICDFSS7CY2000-StartUpTrainCriticalMassLearntoUsetheMethodologyBuildInfrastructure148CompleteBuildingInfrastructureStartBecomingSelf-ReliantCustomer/BusinessFeelsResultsPrepareforIntegrationCY2001-Acceleration159•6-SigmaBecomesTheWayWeDoBusiness•DFSSinFullDeployment•BlackBeltsandMasterBlackBeltsStarttoBecomeLeadersatOperations•GreenBeltTrainingReachesWiderintheOrganizationCY2002-2003–FullIntegration1610BecomesBenchmarkoftheIndustryIn:•TransformationSpeed•Break-throughCustomerSatisfactionandBusinessresults•SixsigmatrainingtosuppliersanddealersCY2004-Leverage1711ResourcePlanning12ItTakesMoreThanToolstoImproveToensurethatthecompanydoeseventuallybreakfreeofitsrelianceonthese‘traditional’methods,itmustpossesstheresolvetoassignasufficientbodyofskilledresourcesfocusedondrivingforimprovedcapabilityandperformanceAscapabilityincreases,thebenefitsmultiplyandproductivityofthecompanyimprovesIttakesskilledresourcestomakesixsigmahappen13StriketherightbalancebetweenimmediateandlongertermneedsAfirefightingculture,combinedwitharelianceoninspectionasameansofdeliveringcustomersatisfaction,haslimitedthedevelopmentofmanycompaniesIfacompanyistoprogressfrom3-4sigmacapabilitytowards6sigma,itmustfindandeliminatetherootcausesthatlimitprocess,andultimatelybusiness,capabilityWhilethisistakingplace,thecompanymust,intheshortterm,protecttheinterestsofthecustomerbythecontinueduseof‘traditional’methodsResourcePlanningChallenges14WhoAretheKeyPlayers?ExecutivesDeploymentChampionsSMProjectChampionsSMBlackBeltsSMGreenBeltsSMMasterBlackBeltsSM•ProcessOwners•HR•Training•Finance•IT•Communications156sProjectChampions6sDeploymentChampion(s)SMBusinessUnitLeaderCEOCorporate6sSeniorChampionSMHRDeploymentChampionSMITDeploymentChampionSMFinanceDeploymentChampionSMPRDeploymentChampionSMBusinessOperationsLeaders6sHRManager6sFinancialManagerGreenBeltsSM6sITManagerTrainingDeploymentChampionSM6sMasterBlackBeltsSM6sComm.Manager6sTrainingManager6sProjectChampionsSM6sBlackBeltsSM6sDeploymentInfrastructure6sExecutiveCouncilSixSigmaDeploymentRoles16•Ownsvision,direction,integration,results•Leadschange•Projectowner•Implementssolutions•BlackBeltSMmanager•Fulltime•TrainsandcoachesBlackBeltsSMandGreenBeltsSM•Fulltime•Facilitatesproblemsolving•TrainsandcoachesProjectTeams•Project-specific•KnowledgesharingAllemployees•Understandvision•Applyconceptstotheirjobandworkarea•HelpsBlackBeltsSMMasterBlackBeltsSMBlackBeltsSMGreenBeltsSMProjectTeamMembersChampionsSMExecutivesCross-FunctionalCooperationNeeded17TheEvolutionofaProjectvs.LevelofResponsibility/DriveLevelofdriveTimeProjectHand-offMeasureAnalyzeImproveControl/SustainDefine18HUMANRESOURCEPRACTICES3019HumanResourcePracticesCareerPlanning&DevelopmentBlackBeltcandidateselectionPromotionalPracticesDuringorafterassignmentPerformanceReview3120BlackBeltAssignment24MonthsSupportStructureChampionDeploymentDirectorOrganizationMgt&PDCInput&ReviewPDC2HR/DeploymentDirectorNewAssignment3MonthsBeforeEndOfAssignmentChampionMeets/AssignsProjectManagementSelectsCandidateInput&ReviewPDC/HR/ChampionDeploymentDirectorHR3221SuccessfulBlackBeltCharacteristicsCommunication:Utilizesformalandinformalwrittenandoralcommunicationstoclearlyandconciselyconveyideasandobtainrequisitefeedback.DriveForResults:Sustainshighintensityandfocusovertimeevenunderadverseconditionswhileallocatingtimeandresourcestodeliversuperiorresults.ProblemSolving:Utilizingdisciplineapproachthatdemonstratestheexpertisenecessarytoevaluatecomplexconceptsandmanagetheintegrationofsolutionsneededforsuccess.22SuccessfulBlackBeltCharacteristicsCourage:Takesbold,decisiveactiondespitepotentialconflictbasedoncalculatedriskandassumesaccountabilityforoutcomes.FunctionalProficiency:Appliesfunctionalknowledgeandskillstoconsistentlyachievesuccessfulresults.Leadership:Empatheticandinspiration