SixSigmaGeneralView(1)

1SixSigmaSeagateConfidential2SupplierSixSigmaModularTrainingIntroductiontoSixSigmaLearningObjectivesTheNeedforSixSigmaSixSigma-Vision,PhilosophyandStatisticalMethodBreakthroughStrategyandFocusofSixSigmaSixSigmaSystem-BlackBelts,GreenBeltsandManagementSeagateConfidential3SupplierSixSigmaModularTrainingIntroductiontoSixSigmaWhyImplementSixSigmaNow?“NothingNew”–MostoftheSixSigmatoolshavebeenaroundfordecades–NeglectedduetodifficultyanddisciplineBUTWorldwidecompetition–MakesneglectdangerousComputingresources–MakesapplicationpossibleSeagateConfidential4SupplierSixSigmaModularTrainingIntroductiontoSixSigma99%GoodisNotGoodEnough5,000incorrectsurgicalprocedureseachweek20,000lostarticlesofmaileachhourNoelectricityforalmost7hourseachmonthUnsafedrinkingwaterforalmost15minuteseachdaySeagateConfidential5SupplierSixSigmaModularTrainingIntroductiontoSixSigmaWhereDoesIndustryStand?7SigmaScaleofMeasure1,000,000100,00010,0001,000100101PPM••RestaurantBillsDoctorPrescriptionWritingPayrollProcessingOrderWrite-upJournalVouchersWireTransfersAirlineBaggageHandlingPurchasedMaterialLotRejectRateDomesticAirlineFlightFatalityRate(0.43PPM)Best-in-ClassAverageCompany345621IRS-TaxAdvice(phone-in)(140,000PPM)SeagateConfidential6SupplierSixSigmaModularTrainingIntroductiontoSixSigmaSixSigmaViewofQuality100%InspectionInefficientManagementinvolvementisKEYFocusontheProcessContinuousImprovementisaPhilosophyofDoingBusinessReductionofVariationSeagateConfidential7SupplierSixSigmaModularTrainingIntroductiontoSixSigmaSixSigmaFocusDelightingtheCustomerthroughFlawlessExecutionRapidBreakthroughImprovementAdvancedBreakthroughToolsthatWorkPositiveandDeepCultureChangeRealFinancialResultsPassion+Execution=FastandLastingResultsSeagateConfidential8SupplierSixSigmaModularTrainingIntroductiontoSixSigmaSixSigmaisaVisionTheVisionofSixSigmaistodelightcustomersbydeliveringworld-classqualityproductsthroughtheachievementofSixSigmalevelsofperformanceineverythingwedo.SeagateConfidential9SupplierSixSigmaModularTrainingIntroductiontoSixSigmaSixSigmaisaPhilosophyThePhilosophyofSixSigmaistoapplyastructured,systematicapproachtoachievebreakthroughimprovementacrossallareasofourbusiness.SeagateConfidential10SupplierSixSigmaModularTrainingIntroductiontoSixSigmaSixSigmaisaStatisticalMethodKnowwhat’simportanttotheCustomer(CTQ’s)ReducedefectsCenteraroundtargetReduceVariationSeagateConfidential11SupplierSixSigmaModularTrainingIntroductiontoSixSigmaBreakthroughStrategySixSigma–SixSigmaEnablesBreakthroughLevelImprovement!SixSigmaBreakthroughStrategy•Trained&Dedicatedindividuals•AnalyticalExpertise•70%Improvementperproject1234TimeinYearsStandardApproaches•CurrentTools•Kaizen•LeanManufacturing•Re-engineering•TypicalTQMTheproblemwithcontinuousimprovementsastheonlygoalOrganizationseesimprovementBUTlosesthegame.SeagateConfidential12SupplierSixSigmaModularTrainingIntroductiontoSixSigmaSigmaisastatisticalunitofmeasurethatreflectsprocesscapability.Thesigmascaleofmeasureisperfectlycorrelatedtosuchcharacteristicsasdefects-per-unit,parts-per-milliondefective,andtheprobabilityofafailure/error.2308,537366,80746,210523363.4PPMProcessCapabilityDefectsperMillionOpp.SixSigma-AggressiveGoalSeagateConfidential13SupplierSixSigmaModularTrainingIntroductiontoSixSigmaWhatdoesa6sigmaprocesslooklike?mAverageDeviationfromMean1TUSLp(d)1234563Thisisa6SigmaProcessSeagateConfidential14SupplierSixSigmaModularTrainingIntroductiontoSixSigma99.99966%Good(6Sigma)20,000lostarticlesofmailperhourUnsafedrinkingwaterforalmost15minuteseachday5,000incorrectsurgicaloperationsperweekTwoshortorlonglandingsatmostmajorairportseachday200,000wrongdrugprescriptionseachyearNoelectricityforalmostsevenhourseachmonthSevenarticleslostperhourOneunsafeminuteeverysevenmonths1.7incorrectoperationsperweekOneshortorlonglandingeveryfiveyears68wrongprescriptionsperyearOnehourwithoutelectricityevery34years99%Good(3.8Sigma)SixSigma-PracticalMeaningSeagateConfidential15SupplierSixSigmaModularTrainingIntroductiontoSixSigmaIfwearesogoodatX,whydoweconstantlytestandinspectY?X1...XNIndependentInput-ProcessCauseProblemControlTogetresults,shouldwefocusourbehaviorontheYorX?f(X)Y=FocusonXratherthanY,asdonehistoricallyYDependentOutputEffectSymptomMonitorFocusofSixSigmaKPIVKPOV*SeagateConfidential16SupplierSixSigmaModularTrainingIntroductiontoSixSigmaStrategyofSixSigmaIdentifyingcriticalaspectsofthebusinesswithproblemsoropportunitiesforimprovementTargetingthosecriticalareasanddesignatingimprovementeffortsasSixSigmaBlackBeltprojectsSelectingBlackBeltsfromamongthebestpeopletoworkontheprojects--fulltimeEnsuringthesepeoplehavethetime,tools,andresourcestheyneedtosucceedIncludes4monthsofextensiveSixSigmatraining(4weeksclassroom,12weeksexecution)SeagateConfidential17SupplierSixSigmaModularTrainingIntroductiontoSixSigmaBlackBeltsleadimprovementeffortsonprojectschosenbytheirChampionsDedicatedresourceofhighlyskilled,trainedandfocusedindividualsRigorousselectioncriteria...amongthebestpeopleontheirsiteABlackBeltperforms4to6pro