SixSigma（推荐英语版PDF218）

ProductivitySeries32From:SixSigmaforQualityandProductivityPromotion©APO2003,ISBN:92-833-1722-XbySungH.ParkPublishedbytheAsianProductivityOrganization1-2-10Hirakawacho,Chiyoda-ku,Tokyo102-0093,JapanTel:(81-3)52263920•Fax:[phone]E-mail:[e-mail]•URL:(s),anditspublicationdoesnotconstituteanendorsementbytheAPOofanysuchexpressedopinion,norisitaffirmationoftheaccuracyofinforma-tionhereinprovided.Boundeditionsofthepublicationmaybeavailableforlimitedpur-chase.OrderformsmaybedownloadedfromtheAPO'swebsite.ASIANPRODUCTIVITYORGANIZATIONFORQUALITYANDPRODUCTIVITYPROMOTIONProductivitySeries32SungH.ParkSIXSIGMA2003ASIANPRODUCTIVITYORGANIZATIONFORQUALITYANDPRODUCTIVITYPROMOTIONSungH.ParkSIXSIGMA©AsianProductivityOrganization,2003ISBN:92-833-1722-XTheopinionsexpressedinthispublicationdonotnecessarilyreflecttheofficialviewoftheAPO.Forreproductionofthecontentsinpartorinfull,theAPO’spriorpermissionisrequired.TABLEOFCONTENTSPreface.......................................v1.SixSigmaOverview1.1WhatisSixSigma?........................11.2WhyisSixSigmaFascinating?...............21.3KeyConceptsofManagement................51.4MeasurementofProcessPerformance.........111.5RelationshipbetweenQualityandProductivity.272.SixSigmaFramework2.1FiveElementsoftheSixSigmaFramework....302.2Top-levelManagementCommitmentandStakeholderInvolvement...................312.3TrainingSchemeandMeasurementSystem....342.4DMAICProcess..........................372.5ProjectTeamActivities....................412.6DesignforSixSigma......................452.7Transactional/ServiceSixSigma.............483.SixSigmaExperiencesandLeadership3.1Motorola:TheCradleofSixSigma...........513.2GeneralElectric:TheMissionaryofSixSigma..543.3AseaBrownBoveri:FirstEuropeanCompanytoSucceedwithSixSigma...................563.4SamsungSDI:ALeaderofSixSigmainKorea..603.5DigitalApplianceCompanyofLGElectronics:SuccessStorywithSixSigma...............67i4.BasicQCandSixSigmaTools4.1The7QCTools..........................744.2ProcessFlowchartandProcessMapping......854.3QualityFunctionDeployment(QFD).........884.4HypothesisTesting.......................964.5CorrelationandRegression.................994.6DesignofExperiments(DOE)..............1044.7FailureModesandEffectsAnalysis(FMEA)...1124.8BalancedScorecard(BSC).................1185.SixSigmaandOtherManagementInitiatives5.1QualityCostandSixSigma................1225.2TQMandSixSigma.....................1265.3ISO9000SeriesandSixSigma.............1295.4LeanManufacturingandSixSigma..........1315.5NationalQualityAwardsandSixSigma......1346.FurtherIssuesforImplementationofSixSigma6.1SevenStepsforSixSigmaIntroduction......1366.2IT,DTandSixSigma.....................1386.3KnowledgeManagementandSixSigma......1436.4SixSigmafore-business..................1466.5Seven-stepRoadmapforSixSigmaImplementation.........................147iiSixSigmaforQualityandProductivityPromotion7.PracticalQuestionsinImplementingSixSigma7.1IsSixSigmaRightforUsNow?............1517.2HowShouldWeInitateOurEffortsforSixSigma?.............................1537.3DoesSixSigmaApplyWelltoServiceIndustries?.............................1557.4WhatisaGoodBlackBeltCourse?..........1567.5WhataretheKeysforSixSigmaSuccess?....1607.6WhatistheMainCriticismofSixSigma?.....1628.CaseStudiesofSixSigmaImprovementProjects8.1ManufacturingApplications:MicrowaveOvenLeakage.................1658.2Non-manufacturingApplications:DevelopmentofanEfficientComputerizedControlSystem..1728.3R&DApplications:DesignOptimizationofInnerShieldofOmegaCPT................178AppendicesTableofAcronyms..........................187A-1StandardNormalDistributionTable.........189A-2t-distributionTableoft(f;a)................190A-3F-distributionTableofF(f1,f2;a)............191A-4ControlLimitsforVariousControlCharts.....195A-5GEQuality2000:ADreamwithaGreatPlan..196References................................200Index......................................203TableofContentsiiiPREFACEThisbookhasbeenwrittenprimarilyforcompanymanagersandengineersinAsiawhowishtograspSixSigmaconcepts,methodologies,andtoolsforqualityandproductivitypromotionintheircompanies.However,thisbookwillalsobeofinteresttoresearchers,qualityandproductivityspecialists,publicsectoremployees,studentsandotherprofessionalswithaninterestinqualitymanagementingeneral.Ihavebeenactivelyinvolvedoverthelast20yearsinindus-trialstatisticsandqualitymanagementteachingandconsultationasaprofessorandasaprivateconsultant.SixSigmawasrecent-lyintroducedintoKoreaaround1997,andIhavefoundthatSixSigmaisextremelyeffectiveforqualityandproductivityinnova-tioninKoreancompanies.IhavewrittentwobooksonSixSigmainKorean;onetitled“TheTheoryandPracticeofSixSigma,”andtheothercalled“DesignforSixSigma,”whicharebothbest-s