六个西格玛方法介绍

Version1.01HNAGROUPSixSigma2004-3-5IntroductionOfSixSigmaMethodsVersion1.02HNAGROUPSixSigma2004-3-5™DMAIC™DMADVVersion1.03HNAGROUPSixSigma2004-3-5DFSSDMAICDefineMeasureAnalyzeImproveControlDMADVDefineMeasureAnalyzeDesignVerifyIDDOVIdentify/Define/DevelopOptimizeVerifyGEDMAICDMADVVersion1.04HNAGROUPSixSigma2004-3-5DMAICDefineWhoarethecustomersandwhataretheirpriorities?MeasureHowistheprocessperformingandhowisitmeasured?AnalyzeWhatarethemostimportantcausesofthedefects?ImproveHowdoweremovethecausesofthedefects?ControlHowcanwemaintaintheimprovements?DMAICDMAICVersion1.05HNAGROUPSixSigma2004-3-5DMAICDMAICY,yQFDCTQCTQyyyGR&RyXX1…XnFEMAXY=f(x)ySPCVersion1.06HNAGROUPSixSigma2004-3-5——DMAICDefineImproveAnalyzeMeasureControlY=f(X)Y=f(X)Version1.07HNAGROUPSixSigma2004-3-5DMADVDefine,Measure,Analyze,Design,Verify(DMADV)DMADVisdata-drivenapproachtodesigningaproductorprocessthatensuresnewdesignssatisfybothcustomerandinternalcriticaltoquality(CTQ)variables.DMADVCTQDMADVProcessDesignProcessVerificationVersion1.08HNAGROUPSixSigma2004-3-5DMADV(TheFive-PhaseDMADVMethodology)DEFINEDetermineobjectivesanddeploymentG.R.P.I&Understandcustomerneedsandspecifymeasurabledesignrequirements(CTQs)KANOQFDCTQTreeBenchmarkingMEASUREANALYZEDevelopconceptdesignPughMatrixDESIGNDevelopdetailsandoptimizeddesignCrystalBallDOEVERIFYVerifyPerformanceVersion1.09HNAGROUPSixSigma2004-3-5DMAIC/DMADV/StableOpsDMAIC/DMADV/StableOpsDecisionTreeDefineMeasureAnalyzeImproveControlDesignDoesaProcessExist?*IstheProcessCapable?Verifynoyesno*IstheProcessIrrevocablybroken?*DoestheProcesslackanymeasurementsystem?DMADV(DFSS)DMADV(BPR)(DMAIC)yesAnalyzeDesignVerifyDMADVToolsMeasureContinuousData?DataSkewed?ConsiderStableOpsyesyesnono(DMAIC)(DMAIC)Version1.010HNAGROUPSixSigma2004-3-5DMAICDMADVDMAIC……¾¾¾DMADV……¾¾DMADV¾DMADVCTQ¾CTQVersion1.011HNAGROUPSixSigma2004-3-5Summary——DMAICDMADV