Version1.01HNAGROUPSixSigma2004-3-5(Overview)Version1.02HNAGROUPSixSigma2004-3-5(Outline)1234Version1.03HNAGROUPSixSigma2004-3-5TeamActivityAsanopeningexercisewewouldlikeyourteamtorespondtothefollowingquestions:1.WhatisSixSigma?2.WhyisitimportantthatHNAimplementSixSigmanowatanacceleratedpace?Recordyourteamresponsesonaflipchart.Version1.04HNAGROUPSixSigma2004-3-5¾¾¾¾Version1.05HNAGROUPSixSigma2004-3-5WhatisSixSigma?••(Motorola,TexasInstruments,Sony,Johnson&Johnson,GE,Delta,AirFrance,etc)••*DPMO:Version1.06HNAGROUPSixSigma2004-3-50255075100125=0=35025507510012512.84935-103012102555233020140-9315119103012.84935235Version1.07HNAGROUPSixSigma2004-3-5-20-10010203040123456123456123456STD12.685761.938335MEAN12.8493512.90629Version1.08HNAGROUPSixSigma2004-3-5xxniin==∑1Centering(Average)MeanVariation(Spread)()σ∧==−−∑xxniin211StandardDeviationVersion1.09HNAGROUPSixSigma2004-3-5ZUSLσ∧σ∧σ∧σ∧σ∧σ∧USLσ∧σ∧σ∧Pd-1/2USLPd(USL),USLZ(USL),USLZVersion1.010HNAGROUPSixSigma2004-3-599.99966%3.4/1691,5002308,537366,80746,210523363.4OurGoalU.S.businessesMostGEAEDPMO130.85%269.15%393.32%499.38%599.977%699.99966%Version1.011HNAGROUPSixSigma2004-3-5COPQCOPQCostOfPoorQualityDPMOSigma3:10-15%3:10-15%3.4623356210466807330853725%10%15%20%30%25%(%)Version1.012HNAGROUPSixSigma2004-3-5PPM1,000,000100,00010,0001,0001001017345621Version1.013HNAGROUPSixSigma2004-3-599.99966%(6)99%(3.8)20,000155,000200,00077711.768341Version1.014HNAGROUPSixSigma2004-3-5Version1.015HNAGROUPSixSigma2004-3-5¾2080Motorola1981·BobGalvin10¾1987Motorola·GeorgeFisher6Sigma“6Sigma”99.99966%¾Motorola(BlackBelt)GreenBeltVersion1.016HNAGROUPSixSigma2004-3-5¾BoeingSONYGeneralElectricIBMTexasInstrumentsDeltaAirFrance,TOSHIBAKodakHoneywell“6Sigma”¾GEMotorola1992Honeywell1998Kodak“6Sigma”Motorola“3Sigma”“6Sigma”Version1.017HNAGROUPSixSigma2004-3-5MikelHarryRichardSchroeder6•ABB•Motorola6σ2295.06LarryBossidyGEJackWelch6σKodakAwareness5006σ;99MotorolaMotorola949900mid-80’s889395TimeVersion1.018HNAGROUPSixSigma2004-3-5¾¾GEVersion1.019HNAGROUPSixSigma2004-3-5WhyisSixSigmaImportant?ToOurCustomers...higherquality&lowercost…Youwill•Havefewerdisruptions•Receivehigher-qualityproducts•BeabletoserveyourcustomersbetterandfasterwithlowercostandhigherprofitEveryonewinswithSixSigmaEveryonewinswithSixSigmaVersion1.020HNAGROUPSixSigma2004-3-5WhyisSixSigmaImportant?ToOurShareholders...betterreturns…Youwill•Beinvestinginacompanycommittedtooperatingatworld-classproductivitylevels•Seeabetterandsteadyreturnonyourinvestment•BeassociatedwithacompanyrecognizedastheworldleaderinallmajormarketsEveryonewinswithSixSigmaEveryonewinswithSixSigmaVersion1.021HNAGROUPSixSigma2004-3-5WhyisSixSigmaImportant?Youwill•Bepartoftheteamrecognizedastheworldleaderinallmajormarkets•Enhanceyourabilitytoimproveyourproductsandservices•EnhanceyourabilitytoimproveyourproductivityandprofitabilityToOurSuppliers...newtoolsforsuccess…)EveryonewinswithSixSigmaEveryonewinswithSixSigmaVersion1.022HNAGROUPSixSigma2004-3-5WhyisSixSigmaImportant?Youwill•Havethetoolsandsupportneededtoproducehigh-qualityproductsandservices•Expandyourskillsandleadershipopportunities•HaveworkprocessesmoreorderlyrequiringlessreworkToOurEmployees...prideandopportunity…)EveryonewinswithSixSigmaEveryonewinswithSixSigmaVersion1.023HNAGROUPSixSigma2004-3-5GE19961997199819992000200170380700450120050025006003000200030…200030…Version1.024HNAGROUPSixSigma2004-3-5SixSigmaisthemostimportantmanagementtrainingthingwe’veeverhad.It’sbetterthangoingtoHarvardBusinessSchool.It’betterthangoingtoCrotoville.Itteachesyouhowtothinkdifferently.---JackWelch,April1999HarvardCrotoville--.Version1.025HNAGROUPSixSigma2004-3-5---“”---Version1.026HNAGROUPSixSigma2004-3-5¾¾¾¾¾¾¾/Version1.027HNAGROUPSixSigma2004-3-51“”“”2“”99.99966%“”“”3“”“”Version1.028HNAGROUPSixSigma2004-3-5SIXSIGMASIXSIGMAVersion1.029HNAGROUPSixSigma2004-3-5:(MBB):(BB):(YB):(GB):............Version1.030HNAGROUPSixSigma2004-3-5GE95•GE•GE50PIPACFC4420015Version1.031HNAGROUPSixSigma2004-3-581782082791¾2001718Version1.032HNAGROUPSixSigma2004-3-5……BusinessYsVersion1.033HNAGROUPSixSigma2004-3-5Version1.034HNAGROUPSixSigma2004-3-5……/3252002-189263IC248102001.8-2003.12480494192003.4-2003.12/1883372002.6-5Version1.035HNAGROUPSixSigma2004-3-51-82081894990.1289500000700000045000002000000incomewave1wave2wave3wave4wave5wave6wave7wave8……181-82081894990.1288183573.295257374913486.458611044.876583923312284.386598832.471097931.16Version1.036HNAGROUPSixSigma2004-3-5——2003.7•93%•“”“”“”89%•/20%50%•“”43%40%41%•81%•“”80%•……——230/300Version1.037HNAGROUPSixSigma2004-3-5——2003.7•49%•37%•35%•35%•32%•30%……——Version1.038HNAGROUPSixSigma2004-3-5——2003.7•53%•46%•29%•16%•11%•10%——Version1.039HNAGROUPSixSigma2004-3-56s/••/––––•Version1.040HNAGROUPSixSigma2004-3-5“”“”