六标准差

CourseFormatCollegeofManagement,NationalSunYat-SenUniversityChineseCourseTitle六標準差CourseNumberM4010017EnglishCourseTitleSIXSIGMAClassFormatRequirementnoneDepartmentMBAInstructorTsuangKuoCredit3.0CourseObjectiveISixsigmaismadeupofessentialcomponentsthatcombinetodriveimprovedbusinessperformance.Sixsigmatechniqueshavemovefrommanufacturingplantstooperationsofallkinds,everywhere:insurancecompanies,hospitals,governmentagencies,high-techproductdevelopmentunits,etc.Thiscourseplaceemphasisinfiveareasofinterests:BuildingsixsigmainfrastructureSixsigmagoalsandmetricsCreatecustomer-drivenorganizationTrainingforsixsigmaProblemsolvingtoolsCourseOutlineSixsigmaisarigorous,focusedandhighlyeffectiveimplementationofprovenqualityprinciplesandtechniques.Sixsigmaaimsforvirtuallyerrorfreebusinessperformance.Thiscourseisdesignedtofamiliarizestudentsaboutsixsigmamethodology,techniquesandproblemsolvingapproaches.TeachingFormatLecture,groupdiscussionOfficeHoursandLocation:Classparticipation50%,midterm&finalExam50%.GradingStandardReference/Text序號作者書名出版社出版年出版地1AlanLarsonDemystifyingSixSigma:ACompany-WideApproachtoContinuousImprovementAMACOM/AmericanManagementMarch2003USAAssociation2Pande,etal.TheSixSigmaWay:HowGE,Motorola,andOtherTopCompaniesareHoningTheirPerformanceMcGraw-Hill2000USACoursecontent/Progress/DocumentsweekDatesTopics12009/02/16~2009/02/22Introduction22009/02/23~2009/03/01Qualitymanagementsystems32009/03/02~2009/03/08Thebasicsofsixsigma42009/03/09~2009/03/15Sixsigmacontinuousimprovementteamingmodel52009/03/16~2009/03/22Identifypotentialcauses62009/03/23~2009/03/29Makeimprovementpermanent72009/03/30~2009/04/05Identifyingcoreprocessesandkeycustomers82009/04/06~2009/04/12Gettingstarted92009/04/13~2009/04/19Midterm102009/04/20~2009/04/26Definingcustomersrequirements112009/04/27~2009/05/03Measuringcurrentperformance122009/05/04~2009/05/10Sixsigmaimprovementprocess132009/05/11~2009/05/17Sixsigmaprocessdesign/redesign142009/05/18~2009/05/24Expanding&integratingthesixsigmasystem152009/05/25~2009/05/31Thehouseofquality162009/06/01~2009/06/07TQMvs.SixSigma172009/06/08~2009/06/14SixSigma,Lean&Theoryofconstraints182009/06/15~2009/06/21FinalExam課業討論時間Tuesday15:00~17:00,place:3029Thursday15:00~17:00,place3029