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13017318818.0731-5531222zhouhuiHXL@hotmail.com38MBA360AAAAAAAAA:“”“”A“”“”A,360AAA—“”—PfS.O.M.EPerformanceSkillOpportunityMotivationEnvironment★★----------11232123--KRAKRA33112——BalanceScorecard(BSC)2090RobertS.Kaplan·S·DavidP.Norton·P·12BSCBalancedScorecard,“”“”——BalanceScorecard(BSC)GartnerGroup2002100040%——BalanceScorecard(BSC)2——BalanceScorecard(BSC):.((BalanceScorecard)BalanceScorecard)::++::1.1.------2.2.3.3.10%15%15%60%—:1——“”2——“”——“”3——“OEC”4——“6S”——“”22(KPI)—KeyPerformanceIndex—KPIKPIKPIKPIKPIKPI--BSCKRA-CSF-KPIKPIKPI(())::11223344SMARTSMART“”SMARTSpecificAgreedMeasurableTimedRealitic()1:122::::::()12341231231212———““””““””☺123123412123123360360360360360360——““360360””3601122334.4.3.3.2.2.1.1.4.4.3.3.2.2.55SS1.1.4.4.3.3.2.2.1.1.4.4.3.3.2.2.1.1.11223344..…………4.4.3.3.2.2.551.1.360360()SABCDDCBASBBBACSDS10%100%A15%90%B50%50%C15%D10%★“”——…...…...…...…...…...…...…...…...…...…...5432154321★”——()