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1Copyright©2012PearsonEducation,Inc.PublishingasPrenticeHallManagement,11e(Robbins/Coulter)Chapter19ManagingOperations1)Operationsmanagementreferstothetransformationprocessthatconvertsresourcesintofinishedgoodsandservices.Answer:TRUEPageRef:516Objective:1Difficulty:EasyClassification:Conceptual2)Operationsmanagementplaysastrategicroleinanorganization'scompetitivesuccess.Answer:TRUEPageRef:517Objective:1Difficulty:EasyClassification:Conceptual3)Thetransformationprocessofresourcesintoproductsisreadilyevidentinserviceorganizations.Answer:FALSEPageRef:517Objective:1Difficulty:EasyClassification:Conceptual4)Highorganizationalproductivityleadstohighlevelsofinflationforcountries.Answer:FALSEPageRef:518Objective:1Difficulty:EasyClassification:Conceptual5)Increasedproductivitygivesindividualorganizationsamorecompetitivecoststructureandtheabilitytooffermorecompetitiveprices.Answer:TRUEPageRef:518Objective:1Difficulty:EasyClassification:Conceptual6)Valuechainmanagementisnotsignificantforanot-for-profitorganization.Answer:FALSEPageRef:519Objective:2Difficulty:EasyClassification:Conceptual2Copyright©2012PearsonEducation,Inc.PublishingasPrenticeHall7)Valueisprovidedtocustomersthroughtransformingrawmaterialsandotherresourcesintosomeproductorservicethatendusersneedordesirewhen,where,andhowtheywantit.Answer:TRUEPageRef:520Objective:2Difficulty:EasyClassification:Conceptual8)Valuechainmanagementisinternallyorientedandfocusesonefficientflowofincomingmaterialstotheorganization.Answer:FALSEPageRef:520Objective:2Difficulty:EasyClassification:Conceptual9)Lowdependenceontechnologyisamainrequirementofasuccessfulvaluechainstrategy.Answer:FALSEPageRef:521Objective:3Difficulty:EasyClassification:Conceptual10)Valuechainmanagementradicallychangesthewaysthatorganizationalworkisdone.Answer:TRUEPageRef:522Objective:3Difficulty:EasyClassification:Conceptual11)Avaluechainstrategyshouldemployabalancebetweenvalueaddingactivitiesandnon-value-addingactivities.Answer:FALSEPageRef:522Objective:3Difficulty:EasyClassification:Conceptual12)Betterdemandforecastingispossiblebecauseofclosertieswithcustomersandsuppliers.Answer:TRUEPageRef:523Objective:3Difficulty:EasyClassification:Conceptual3Copyright©2012PearsonEducation,Inc.PublishingasPrenticeHall13)Traditionalmeasuresshouldbeusedtoeffectivelyevaluatetheperformanceofvariousactivitiesalongthevaluechain.Answer:FALSEPageRef:523Objective:3Difficulty:EasyClassification:Conceptual14)Implementingjobrolessuchasmarketing,sales,accountspayable,customerservice,andsoforthisthebestwaytoachieveorganizationalflexibility.Answer:FALSEPageRef:524Objective:3Difficulty:EasyClassification:Conceptual15)Theneedforflexibilityrequiresasignificantinvestmentincontinualandongoingemployeetraining.Answer:TRUEPageRef:524Objective:3Difficulty:EasyClassification:Conceptual16)Whenthere'stoomuchtrust,partnersinavaluechainwillbereluctanttoshareinformation,capabilities,andprocesses.Answer:FALSEPageRef:525Objective:3Difficulty:EasyClassification:Conceptual17)Intellectualpropertyistheproprietaryinformationthatiscriticaltoanorganization'sefficientandeffectivefunctioningandcompetitiveness.Answer:TRUEPageRef:525Objective:3Difficulty:EasyClassification:Conceptual18)Theproductionfunctionmustbeafullpartnerintheentirebusinesssysteminordertoavoidbottlenecksandslowdowns.Answer:TRUEPageRef:526Objective:4Difficulty:EasyClassification:Conceptual4Copyright©2012PearsonEducation,Inc.PublishingasPrenticeHall19)Organizationswithextensiveandsuccessfulqualityimprovementprogramsneedtohavehomogeneousworkteams.Answer:FALSEPageRef:527Objective:4Difficulty:EasyClassification:Conceptual20)AchievingISO9000certificationprovidesproofthatacompanyproducesthebestproductintheindustry.Answer:FALSEPageRef:528Objective:4Difficulty:EasyClassification:Conceptual21)SixSigmaisbasedonthestatisticalstandardthatestablishesagoalofnomorethan3.4defectspermillionunitsorprocedures.Answer:TRUEPageRef:528Objective:4Difficulty:EasyClassification:Conceptual22)Masscustomizationisadesign-to-ordermethodwhichprovidesconsumerswithaproductwhen,where,andhowtheywantit.Answer:TRUEPageRef:529Objective:4Difficulty:EasyClassification:Conceptual23)Organizationsthatproducelow-costproductsarereferredtoasleanorganizations.Answer:FALSEPageRef:530Objective:4Difficulty:EasyClassification:Conceptual5Copyright©2012PearsonEducation,Inc.PublishingasPrenticeHall24)Whichofthefollowingisoneoftheinputsinanorganization'soperationssystem?A)costeffectivegoodsB)innovativeproductsC)capitalcontributionsD)productaccessoriesAnswer:CPageRef:516Objective:1Difficulty:EasyClassification:Conceptual25)Whichofthefollowingstatementsaboutoperationsmanagementisthemostaccurate?A)Itreferstothetransformationprocessthatconvertsresourcesintofinishedgoodsandservices.B)Peopleandtechnologyareinputstoanoperationssystemwhereasinformationisanoutput.C)Operationsmanagementismoresignificantinmanufacturingindustrythanservicesindustry.D)Radicalchangesarerequiredinthebusinessprocessestoestablisheffectiveoperationsmanagement.Answer:APageRef:516-517Ob