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Report1Warm-upSupposeyouaregoingtowriteabusinessreportaccordingtothefollowinginstruction:YouworkintheCustomerServiceDepartmentofamail-ordercompany.Youhavebeenaskedtoprepareareportforyourmanageraboutcomplaints.Lookattheinformationbelow,onwhichyouhavealreadymakesomehandwrittennotes.Then,usingallyourhandwrittennoteswriteyourreport.Customercomplaints(2008)3005402300100200300400500600JanFebMarComputersystembreakdownImprovedordersystemintroducedReasonsforcomplaints(Jan-Mar)Incorrectorderdelivered-16%Timetakentodeliver-56%Productqualityunsatisfactory-28%FewerinMarchcompanyhasplannedtorecruitnewagentstoimprovedeliverymorequalitycontrolsaremaking.Whathelpdoyouneedifyouaretowritethisarticle?Thissessioncovers1.Whatisreport?2.Whatistheformatofareport?3.Whatisthefeatureofitslanguage?Whatisareport?BusinessReportisanobjective,plannedpresentationoffactstooneormorepersonsforspecific,significantbusinesspurpose.Itconveysinformationtoassistinbusinessdecision-making.Theycanbesubmittedasroutinereports,forexample,representative’sreportsonregionalsales,non-routinereportsasrequested,say,adetailedreportonamajorcompliantconcerningproductquality.FormatOne1.Introduction(termsofreference+procedure)a.purposeb.backgroundc.methodofinformationd.scope2.TheFindingsRelevantfactsanddata,analysisonthefindings,interpretationoftheresults3.ConclusionsWhatdoesthefindingsmeanandsolutionstotheproblem4.Recommendations(optional)FurthersuggestionsonthebasisofconclusionTITLEIntroductionFindingsConclusionsRecommendations(opional)SignatureDateTitleofReportNameofthecompanyHeadingofthereportTermsofreferenceWhyisthereportneededWhatisrequestedWhorequestedit?ProcedureHowtheinformationiscollected?FindingsCentralpartofthereportInformationpresentedinsectionsSub-headingsandenumerationusedConclusionBasedontheinformationinfindingsStatementoflogicalimplicationsoffindingsRecommendationsBasedonfindingsandconclusionsSuggestionsandactionstobetakenSignatureNameofthereportwriterDateDateofthecompletionofreportTitletitlebrieflygivesthesubjectmatterofthereportReportonStaffCarParkingFacilitiesProposed“Flexitime”SchemeSuggestionsforImprovingStaffMoralCompanyRelocationinUSAIntroduction/Termsofreferencewhyyouarewritingthereport.givesbackgroundinformationonthereasonforthereport.ThepurposeofthisreportistoTheobjectiveofthisreportistoTheaimofthisreportistoThisreportaimstoMrXhasaskedmetoreportoninvestigateevaluatestudyrecommendanalysegivefeedbackestimatesummarizeassessMini-taskWriteanoutlineforthetask.LanguageThefollowingsentencesareselectedfrombusinessreportsandbusinessletters.Pleaseanalyzethelanguagefeaturesofreports.1.SalesofthenewMatildaK-rangemodelshavebeensignificantlyboostedinthelasttwomonthsasaresultoftherecenttwo-weektriptosixcitiesinJapantakenbyaseniorstaffmember.Belowisagraphthatdetailssalesfiguresfortheyear.(Businessreport)*MyrecentpromotionaltriptoJapanwasagreatsuccessandshouldleadtoincreasedsalesinthatmarket.I’mforwardingtoyoudetailsofthepeopleImettherewhocouldbeusefulcontacts.(Businessletter)2.Itisrecommendedthatthequalityofourproductsshouldbeimprovedforthenextseason.(Businessreport)*Irecommendthatweshouldimprovethequalityoftheproductsforthenextseason.(Businessletter)3.BySeptember30,2009,thereare20,202end-usersoftheDVD_RP61PlayerintheBeijingarea,accordingtoMediaMasterfiguresreleasedonNovember1,2009.(Businessreport)*Thereareabout20,000end-usersofourproduct.(businessletter)4.TheprofitabilityoftheZA99washingmachinehasincreasedby30%.(Businessreport)*TheprofitabilityoftheZX99washingmachineisremarkable.(Businessletter)AnalysisAvoidtheuseofpersonalpronouns(人称代词），modalverbs(情态动词）BeingObjectivePrecise/specificThefollowingexamplesshowincorrectstyleoflanguageandwaysofcorrectingthem:.IthinkMapleLeeisthebestpersonforthispost.MapleLeeisconsideredthemostsuitablepersonforthepost.Weshouldliketheexecutives’seatstobehigh-backed.Itwasfeltthattheexecutives’seatstobehigh-backed.Moststaffarenegativeaboutthetotalbanofsmokinginoffice,althoughsomewouldliketotryforawhile.75%ofstaffwerenegativeaboutthetotalbanofsmokinginoffice,while25%wereinfavourofa2-monthtrialperiod.Ihavenoticedthatrecentlysomestaffmembersparktheircarsinthenon-parkingzonesoutsideourofficebuilding.Ithasbeennoticedthatrecentlysomestaffmembersareparktheircarsinthenon-parkingzoneoutsideourofficebuilding.Youmustnotleavetheofficedooropenduringlunchhour.Theofficedoorshouldnotbeleftopenduringlunchhour.FourgoldenrulesforbusinessreportsABCDAccurateBriefClearDecisiveWritingTaskWriteashortreportonthebasisofthegivensituation.(100-120words)ReportoncustomercomplaintsIntroductionThisreporthasthepurposeofpresentingthereasonsforcustomercomplaintsin2008.FindingsThecustomercomplaintsreceivedin2008were300inJanuary.Thentheyincreasedto540inFebruarybecauseofthecomputersystem’sbreakdown.InMarchtheyfellto230becauseanimprovedordersystemwasintroduced.ThereasonsforcomplaintsfromJanuarytoMarchwereanalyzed:Firstlythecompanyreceivedcomplaintsforincorrectordersdelivered.TheseerrorswerefewerinMarch.Secondlytheti