新QC七大手法060817

QRA/VoiceQRAQRA训练课训练课QCQCQRA/Voice课课对对QRAR&DPMINTENGSales层员师对QRA/Voice习习标标1.KNOW-HOW2.为师3.执过评订计QRA/Voice为为QCQCQCQualityControl简称质ISO90002000“为质术”QRA/VoiceQCToolsQCTools1简QC图图5W2H计图图2旧QC图图检层别图图图3QC关图图KJ图阵图PDPC阵数QRA/Voice内内¾QC简¾QC¾脑荡¾QC详QRA/Voice简简••检检—资••图图图图—导••图图—线关••图图图图—寻结••层层—层现问题••图图—过••图图—识别来QRA/Voice简简诀诀•检数•图•关•图•层•显显•QRA/Voice1972纳许质归纳这项为别QC,称为QC当问题时过问题QCQC让们问题QRA/Voice来™1972™1977开™1978开讨为“”™1979QRA/Voice关图(RelationDiagram)亲图(AffinityDiagram)图(SystematizationDiagram)阵图(MatrixDiagram)过计图(ProcessDecisionProgramChart)图(ArrowDiagram)阵数(MatrixDataAnalysisMethod)QRA/Voice浅说™™关图关图——杂关(问题)™™亲图亲图——语资™™阵图阵图——问题,关™™图图——寻现标™™PDPCPDPC——预测计现结™™图图——进计™™阵数阵数—转数QRA/Voice诀•关•亲归归语(KJ)••阵显显关•PDPC测测(过计图)•线•(阵数)QRA/Voice问题态问题KJ(亲图)为关图为这图对应关为阵图/阵数时顺图该办PDPCQRA/Voice当内说亲图关图图阵图图过计图阵数计开问题当浑请状问题问题时针对问题寻开对骤阶将针对问题来计图QRA/VoiceQC时¾问题时没数数¾调PDCA环计¾QC领杂问题,为应将来杂,QC¾图问题问题QRA/Voice––辅–QRA/Voice区别辅数资语资问题问题计QRA/Voice旧旧QCQC围围TPDPC/QCQCQRA/Voice脑荡脑荡脑荡1938(Dr.Alex.F.Osborn)议这议对题尽让评时诱导别脑荡称为“”创问题来脑荡对寻来问题尽观选择QRA/Voice脑荡脑荡脑荡则‹绝评对观对时须时议别绝评‹欢开须观‹顾虑内质‹励进别别转QRA/Voice关关图图:关杂纠缠问题产连来图问题60应开来标关QRA/Voice关关图图围¾纷杂纠缠¾现场问题¾场调¾针开QRA/Voice关关图图关图问题问题单问题单问题132456123456QRA/Voice关关图图扩单汇单顺1324567891110123456QRA/Voice关关图图让QRA/Voice关关图图关图骤¾问题¾关¾将问题关连结¾将连关图¾关图关QRA/Voice关关图图别¾进问题¾进¾进¾进关键QRA/Voice关关图图QRA/Voice关关图图关图内应QRA/Voice贰贰(KJ(KJ))语资亲()归纳这资问题来认识协调,问题亲图1953(KawakitaJiro)时将调结数时开KJA图QRA/Voice贰贰(KJ(KJ))应时¾讨论来问题¾讨论历问题¾针对问题来评QRA/Voice贰贰(KJ(KJ))1.2.3.()4.()()()5.3~46.亲QRA/Voice贰贰(KJ(KJ))1.2.3.4.5.6.7.8.QRA/Voice贰贰(KJ(KJ))1.2.3.4.1.2.3.QRA/Voice贰贰(KJ(KJ))ABabAcdBabcdQRA/Voice贰贰(KJ(KJ))现QRA/Voice图图图现开绘图问题寻称树图QRA/Voice图图围•产过计质开•订质证计对质进开•图结•标针项开•职职•对关质货问题创进开QRA/Voice图图图•对开将问题对开关级为级QRA/Voice图图图•标对开获题别组组别组组别组组QRA/Voice图图图•标••标•评•开讨论•开开开认为为•评•绘图•认标现•计进责QRA/Voice图图项•图产还•针对阶层应对计•针对对进评现级虑QRA/Voice图图QCC训观内训训购书报员举标语举办读书泼竞赛泼导内QRA/Voice阵阵图图问题项对别关关讨问题QRA/Voice阵阵图图围•单关•质关•质关•关QRA/Voice阵阵图图阵图阵图ABa1a2a3b1b2b3ABQRA/Voice阵阵图图阵图•T阵图BCa4a3a2a1c2c3b3b2b1c1AQRA/Voice阵阵图图阵图•Y阵图a1a2a3b3b2b1c1c2c3QRA/Voice阵阵图图阵图•X阵图A3A2A1B3B2B1C1C2C3D1D2D3QRA/Voice阵阵图图阵图•C阵图CQRA/Voice阵阵图图阵图•P阵图()QRA/Voice阵阵图图阵图1项2选择项1现23过3选择阵图QRA/Voice讨论组组绘阵图选阵图将应纵给顺关关关关关关较关关对关关进进标识阵阵图图QRA/Voice阵阵图图QRA/VoicePPDPCDPC•为标计进计时预测现结应应计称预测图•时纷1968-1969为将详细进过来过称为“过计图”QRA/VoicePPDPCDPC应时•项进给预测断问题•为•计QRA/VoicePPDPCDPCPDPC•PDPC态•PDPC预临时应•PDPC标•PDPC负责对势QRA/VoicePPDPCDPCPDPC•顺进()A0A1A2A3A4AnZB1B2B3BnC1C2C3CnD1D2D3DnQRA/VoicePPDPCDPCPDPC•进()A0A1A2AnZQRA/VoicePPDPCDPC项•应问•现进时进图态•终现标•态时应资现•图区别•图•错关图QRA/VoicePPDPCDPC产过产现损标项对图图顶钩项预产QRA/Voice图图•图称络图称为筹编计进.•1957QRA/Voice图图图图进计须项时顺关络“线图”项为许这产产组赖约图项这赖约关来过图进关键关键进筹协调资QRA/Voice图图图记称1.A开B2.A为B为3.BC为4.结终5.须时6.须时7.内数顺8.9.13524ABC12ABC13524QRA/Voice图图图•关键径项对计关现当•项话对计终•对计QRA/Voice图图图•题•()••虑应•连标•计计开开独6时计结关键线线进进•线计线QRA/Voice图图图关•项•过关键线项进•关键线线则该线时为线•过开时开时组资QRA/Voice图图项•结开•虑时••顺•QRA/Voice图图:现组为节时盘时开将过图30盘20钻2530AB盘C钻D则关绘图QRA/Voice图图AB盘C钻DABCD1234A30B20CB25DAC30关键线时为751234QRA/Voice图图QRA/Voice图图123456897101112A2B4C32FGHJIK2212211DEQRA/Voice阵阵数数:•阵图关数结这数阵图阵数QRA/Voice阵阵数数:•阵数为数获许报•将为数综计•QC数“阵数”QRA/Voice阵阵数数应时1.数进2.杂3.质对杂络4.质评QRA/Voice阵阵数数围•产开•杂质评•场调资顾质质开•资•牵杂QRA/Voice阵阵数数1.72.53.24.65.16.37.41.6**=4545*1750*1625ABS/75关关关关QRA/Voice练习们组练习试PDPC图MM请MM时约纸(纸)