管理学

1Copyright©2012PearsonEducation,Inc.PublishingasPrenticeHallManagement,11e(Robbins/Coulter)Chapter14UnderstandingIndividualBehavior1)Organizationalbehaviorisconcernedonlywithgroupinteractions.Answer:FALSEPageRef:372-373Topic:FocusandGoalsofOrganizationalBehaviorObjective:1Difficulty:EasyClassification:Conceptual2)Organizationalcitizenshipbehaviorisdiscretionarybehaviorthatisnotpartofanemployee'sformaljobrequirements.Answer:TRUEPageRef:373Objective:1Difficulty:EasyClassification:Conceptual3)Thecognitivecomponentofanattitudereferstothebeliefs,opinions,knowledge,orinformationheldbyaperson.Answer:TRUEPageRef:374Topic:AttitudesandJobPerformanceObjective:2Difficulty:EasyClassification:Conceptual4)Researchindicatesthatsatisfiedemployeeshavelowerlevelsofturnoverwhiledissatisfiedemployeeshavehigherlevelsofturnover.Answer:TRUEPageRef:376Topic:AttitudesandJobPerformanceObjective:2Difficulty:EasyClassification:Conceptual5)Employeeswithahighlevelofjobinvolvementstronglyidentifywithandreallycareaboutthekindofworktheydo.Answer:TRUEPageRef:377Topic:AttitudesandJobPerformanceObjective:2Difficulty:EasyClassification:Conceptual2Copyright©2012PearsonEducation,Inc.PublishingasPrenticeHall6)Perceivedorganizationalsupportisthedegreetowhichanemployeeidentifieswithaparticularorganizationanditsgoals.Answer:FALSEPageRef:377Objective:2Difficulty:EasyClassification:Conceptual7)Lowlevelsofperceivedorganizationalsupportleadtolowerturnover.Answer:FALSEPageRef:377Objective:2Difficulty:EasyClassification:Conceptual8)Cognitivedissonanceisanyincompatibilityorinconsistencybetweenattitudesorbetweenbehaviorandattitudes.Answer:TRUEPageRef:379Topic:AttitudesandJobPerformanceObjective:2Difficulty:EasyClassification:Conceptual9)ThereisenoughevidencetosupportthevalidityoftheMyers-BriggsTypeIndicatorasameasureofpersonality.Answer:FALSEPageRef:382Topic:PersonalityObjective:3Difficulty:EasyClassification:Conceptual10)Extraversionisthedegreetowhichsomeoneissociable,talkative,assertive,andcomfortableinrelationshipswithothers.Answer:TRUEPageRef:382Objective:3Difficulty:EasyClassification:Conceptual3Copyright©2012PearsonEducation,Inc.PublishingasPrenticeHall11)IntheBigFiveModel,emotionalsecuritywasfoundtobepositivelyrelatedtojobperformance.Answer:FALSEPageRef:382Topic:PersonalityObjective:3Difficulty:ModerateClassification:Conceptual12)ApersonwhoratesasbeinghighinMachiavellianismwouldaccomplishataskregardlessofwhatittakes.Answer:TRUEPageRef:383Topic:PersonalityObjective:3Difficulty:EasyClassification:Conceptual13)Individualswithlowself-esteemaremoresusceptibletoexternalinfluencethanarepeoplewithhighself-esteem.Answer:TRUEPageRef:383Objective:3Difficulty:EasyClassification:Conceptual14)Highself-monitorscan'tadjusttheirbehaviorandthere'shighbehavioralconsistencybetweenwhotheyareandwhattheydo.Answer:FALSEPageRef:383Topic:PersonalityObjective:3Difficulty:EasyClassification:Conceptual15)Consensusreferstowhetheranindividualdisplaysdifferentbehaviorsindifferentsituations.Answer:FALSEPageRef:388Topic:PersonalityObjective:4Difficulty:EasyClassification:Conceptual4Copyright©2012PearsonEducation,Inc.PublishingasPrenticeHall16)Whenwemakejudgmentsaboutthebehaviorofotherpeople,wetendtounderestimatetheinfluenceofexternalfactorsandtooverestimatetheinfluenceofinternalfactors.Thistendencyiscalledtheself-servingbias.Answer:FALSEPageRef:389Topic:PerceptionsObjective:4Difficulty:EasyClassification:Conceptual17)Ifamanagerthinksthatallattractiveemployeesarealsoproductiveemployees,themanageriscommittinganerrorbasedonahaloeffect.Answer:TRUEPageRef:389Topic:PerceptionsObjective:4Difficulty:EasyClassification:Conceptual18)Operantbehaviorisreflexiveorunlearnedbehavior.Answer:FALSEPageRef:390Topic:LearningObjective:5Difficulty:EasyClassification:Conceptual19)Theinfluencethatmodelshaveonanindividualispartiallydeterminedbyattentionalprocesses.Answer:TRUEPageRef:391Topic:LearningObjective:5Difficulty:EasyClassification:Conceptual20)Bothpositiveandnegativereinforcementresultinlearning.Answer:TRUEPageRef:392Topic:LearningObjective:5Difficulty:EasyClassification:Conceptual5Copyright©2012PearsonEducation,Inc.PublishingasPrenticeHall21)Individualbehaviorinorganizationsinlcudes________.A)strategies,norms,androlesB)attitudes,learning,andmotivationC)structure,culture,andteambuildingD)policiesandproceduresAnswer:BPageRef:372Topic:FocusandGoalsofOrganizationalBehaviorObjective:1Difficulty:EasyClassification:Conceptual22)Whichofthefollowingisassociatedwiththestudyofindividuals?A)normsB)rolesC)teambuildingD)perceptionAnswer:DPageRef:372Topic:FocusandGoalsofOrganizationalBehaviorObjective:1Difficulty:EasyClassification:Conceptual23)Thestudyofgroupbehaviorincludesthestudyof________.A)perception,motivation,andlearningB)attitudesandpersonalityC)norms,roles,andleadershipD)organizationstructure,andcultureAnswer:CPageRef:373Topic:FocusandGoalsofOrganizationalBehaviorObjective:1Difficulty:EasyClassification:Conceptual24)Whichofthefollowingistruefororganizationalcitizenshipbehavior(OCB)?A)OCBisaperformancemea