美国大学生满意度调查方法评介

20066No.6,2006(193)ComparativeEducationReviewGeneralNo.193(,310028;,310035)[]1994,125,70,123,,,,,,[];;;;:G645.5:A:1003-7667(2006)6-0060-05,,,,,,,,,,(NationalStudentSatisfactionStudy)19941,200512(theStudentSatisfactionInvento-ryTM)(LaurieSchreiner)(StephanieJuillerat)1993,Noel-Levitz1994Noel-Levitz(TheNationalValidationStudy),,,,,2005860,20022005,675,000[1],,(:(1963-),,,,60No.6.200620066GeneralNo.193ComparativeEducationReview(193)),,,,,,(BaylorUniversity),,,(SAT)11601190,[2](UtahStateUniversity)561%75%[3],,1.,,,Noel-Levitz,,,(perfor-mancegap),,,,,,,,(priorities),,/,/2.5:;;,3.70,,,1-73:(),,,,,,,;,;,Noel-Levitz,1.5,0.5,,6,4,2,;6,5.6,0.4,;6,6.5,-0.5,70,1213(scales):1=,2=,3=,4=,5=,6=,7=;:1=,2=,3=,4=,5=,6=,7=6120066No.6,2006(193)ComparativeEducationReviewGeneralNo.193()()()6.285.161.126.285.181.106.254.461.796.144.901.246.054.891.166.044.761.286.035.011.026.025.030.995.985.210.775.944.861.085.594.770.815.02(7=/;1=/)(compositescores),(1)1213:(1)()(/):(2):(/)(3):(4):(),(5):(6):,,,(7):(8)()(/):(9):(10):,()(11):(12):(13):4.,3,,,,(MatrixforPrioritizingAc-tion)(1)[5],////4/,,,,/,,,,/,,,,,2005[6],,,1.2005[4]62No.6.200620066GeneralNo.193ComparativeEducationReview(193)1.,,,,[7],,,,,,,,,,,,,,,,,,,,90,,,,,,,,,,,,,,,,,Noel-Levitz,Noel-Levitz,Noel-Levitz,,30,Noel-Levitz1,700,,,,,,,,,,,,,,,,,,,,,6320066No.6,2006(193)ComparativeEducationReviewGeneralNo.193AReviewoftheAmericanNationalStudentSatisfactionStudyHANYu-zhiAbstractStartedin1994,theAmericanNationalStudentSatisfactionStudyhassofarbeenconductedfor12times.5versionsofTheStudentSatisfactionInventoryareusedseparatelyfordifferenthighereducationalin-stitutions.Theinventoryconsistsofover70itemsthatareanalyzedstatisticallyandconceptuallyin12scales.Eachitemorscaleproducesthreescores:animportancescore,asatisfactionscore,andaperformancescore.Theinventoryfindingsnotonlyhelptheinstitutionstoidentifystrengthsandchallengestoimprovetherelationshipbe-tweeninstitutionsandstudentsandimprovestudentsacademicsuccess,butalsomaketheinstitutionsaccountabletothepublic.KeywordsAmericanuniversities;students;satisfaction;study;review,,(),,,,,,,?,:[8](PhilipKotler):,[9]:[1]2005ResearchReport:NationalStudentSatisfactionandPri-oritiesReport[EB/OL].[2]BaylorUniversity(TEXAS)[EB/OL].[3]UtahStateUniversity[EB/OL].[4][6]The2005NationalStudentSatisfactionandPrioritiesRe-port:Four-YearPublicCollegesandUniversity[EB/OL].[5][8]2003NationalStudentSatisfactionReport[EB/OL].[7][9],F.A..()[M].:,2005.34,29.:64