robbins_mgmt11_tb13

1Copyright©2012PearsonEducation,Inc.PublishingasPrenticeHallManagement,11e(Robbins/Coulter)Chapter13ManagingTeams1)Formalgroupsareworkgroupsthataredefinedbytheorganization'sstructureandhavedesignatedworkassignmentsandspecifictasksdirectedataccomplishingorganizationalgoals.Answer:TRUEPageRef:346Objective:1Difficulty:EasyClassification:Conceptual2)Self-managedteamsfunctioninanindependentandinformalmanner.Answer:FALSEPageRef:347Objective:1Difficulty:EasyClassification:Conceptual3)Taskgroupsarepermanentteamsthattakeonspecialprojects.Answer:FALSEPageRef:347Objective:1Difficulty:EasyClassification:Conceptual4)Inthegroupdevelopmentprocess,theformingstageiscompletewhenmembersbegintothinkofthemselvesaspartofagroup.Answer:TRUEPageRef:347Objective:1Difficulty:EasyClassification:Conceptual5)Undersomeconditions,highlevelsofconflictareconducivetohighlevelsofgroupperformance.Answer:TRUEPageRef:348Objective:1Difficulty:EasyClassification:Conceptual2Copyright©2012PearsonEducation,Inc.PublishingasPrenticeHall6)Agroup'sperformancepotentialdependstoalargeextentontheindividualresourcesitsmembersbringtothegroup.Answer:TRUEPageRef:349Objective:2Difficulty:EasyClassification:Conceptual7)Anindividual'sroleinagroupisnotdefinedbytheinternalstructureofthegroup.Answer:FALSEPageRef:349Objective:2Difficulty:EasyClassification:Conceptual8)Onenegativeaspectaboutgroupnormsisthatbeingpartofagroupcanincreaseanindividual'santisocialactions.Answer:TRUEPageRef:350Objective:2Difficulty:EasyClassification:Conceptual9)Groupthinkoccursonlywhengroupmembershaveanegativeimageofthegrouportheleader.Answer:FALSEPageRef:351Objective:2Difficulty:EasyClassification:Conceptual10)Smallgroupsconsistentlygetbetterresultsthanlargeroneswhenthegroupsareengagedinproblemsolving.Answer:FALSEPageRef:352Objective:2Difficulty:EasyClassification:Conceptual11)Socialloafingisthetendencyforanindividualtoexpendlesseffortwhenworkingcollectivelythanwhenworkingindividually.Answer:TRUEPageRef:352Objective:2Difficulty:EasyClassification:Conceptual3Copyright©2012PearsonEducation,Inc.PublishingasPrenticeHall12)Groupthinkhastheabilitytounderminecriticalthinkinginthegroupandharmthequalityofdecisionmaking.Answer:TRUEPageRef:353Objective:2Difficulty:EasyClassification:Conceptual13)Thehumanrelationsviewofconflictheldthatconflictmustbeavoidedbecauseitindicatesaproblemwithinthegroup.Answer:FALSEPageRef:354Objective:2Difficulty:EasyClassification:Conceptual14)Strategiessuchasavoidance,forcing,andcompromiseareusedtoresolvehighconflictlevels.Answer:TRUEPageRef:355Objective:2Difficulty:EasyClassification:Conceptual15)Amanagerattemptstoresolveaconflictbyseekinganadvantageoussolutionforallthepartiesinvolved.Thisconflictmanagementtechniqueiscalledaccommodating.Answer:FALSEPageRef:356Objective:2Difficulty:EasyClassification:Conceptual16)Workteamsinteractprimarilytoshareinformationandtomakedecisionstohelpeachmemberdohisorherjobmoreefficientlyandeffectively.Answer:FALSEPageRef:357Objective:3Difficulty:EasyClassification:Conceptual17)Aproblem-solvingteambringstogetherexpertsinvariousspecialtiestoworktogetheronvariousorganizationaltasks.Answer:FALSEPageRef:358Objective:3Difficulty:EasyClassification:Conceptual18)Aself-managedteamisaformalgroupofemployeeswhooperatewithoutamanagerandare4Copyright©2012PearsonEducation,Inc.PublishingasPrenticeHallresponsibleforacompleteworkprocessorsegment.Answer:TRUEPageRef:358Objective:3Difficulty:EasyClassification:Conceptual19)Ateamthatusestechnologytolinkphysicallydispersedmembersinordertoachieveacommongoaliscalledavirtualteam.Answer:TRUEPageRef:359Objective:3Difficulty:EasyClassification:Conceptual20)Globalteamsareassociatedwithhighlevelsofgroupthink.Answer:FALSEPageRef:361Objective:4Difficulty:EasyClassification:Conceptual21)Socialloafingisconsistentwithcollectivistcultures.Answer:FALSEPageRef:362Objective:4Difficulty:EasyClassification:Conceptual22)Inglobalteams,cohesivenessisoftenmoredifficulttoachievebecauseofhigherlevelsofmistrust,miscommunication,andstress.Answer:TRUEPageRef:362Objective:4Difficulty:EasyClassification:Conceptual5Copyright©2012PearsonEducation,Inc.PublishingasPrenticeHall23)Whichofthefollowingisanexampleofaformalgroup?A)peoplewhoassembleinthecompanylibrarytoreadB)agroupofemployeesattendingacolleague'sweddingC)afunctionaldepartmentinanorganizationD)agroupofemployeeswhomeetafterworktoplaybasketballAnswer:CPageRef:346AACSB:AnalyticSkillsObjective:1Difficulty:ModerateClassification:Application24)Whichofthefollowingreferstoindependentformalgroupswhosemembers,inadditiontotheirregularjobs,takeontraditionalmanagerialresponsibilities,suchashiring,planningandscheduling,andevaluatingperformance?A)commandgroupsB)taskgroupsC)self-managedteamsD)cross-functionalteamsAnswer:CPageRef:347Objective:1Difficulty:EasyClassification:Conceptual25)Groupsthataredeterminedbytheorganizationchartandcomposedofindividualswhoreportdirectlytoagivenmanagerarecalled________.A)commandgroupsB)taskgroupsC)cross-functionalteamsD)self-managedteamsAnswer:APageRef:347Objective:1Difficu