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资疯载资疯载:()13:(1)(2)()(3)(4)//:(A.V.Feigenbaum)(1)(2)(3)(4)--80/20(5)1.6(1)(Program)(Process)(2)(3)(4)(5)1.7.(1)--ISO-9895(2)--(3)--6(4)--(5)--(6)--1.8(1)(2)(3)(4)(5)1.9/Uncertainty/Awakening/Enlightenment/Wisdom/Certainty---02561230(QMPMG)QMPMG(TheReliableOrganization).1.121950/1960/1970(QualityControl)1980/1990(QualityAssurance-ISO9000)•••••••••1.15•“”211/(FourAbsolutesofQualityManagement)2.12322.1••••/••••••••/(FourAbsolutesofQualityManagement)2.3.12.3.2(Prevention)(Inspection)------2.3.3(ZeroDefects),(APersonalCommitment)(Mind-Set)(1)(2)OK(3)(1)(2)(3)(4)(5)(6)(DIRTFT)----DoItRightTheFirstTime2.3.4(PriceofNonconformance,PONC)--(1)(2)2.5(POC)--(Prevention)--(ZD)--(PONC)--3222.6(1)()(2)(3)(4)(5)2.81-7-9-14-3-4-6-11-12-•••3.1.3•••3.1.4123456783.1.5A•••3.2.2(1)(2)(3)(4)3.3.2(1)()(2)()(3)()3.3.3(1)/Listen(2)/Question(3)/Confirm3.4.2(1)(2)(3)3.4.3(1)(2)(3)(4)3.4.4(1)(2)(3)(4)3.4.5(1)(2)3.4.6(1)(2)3.4.63.4.6(1)(2)(3)(4)3.4.7________________()“”3.5.2“”3.5.2(1)(2)(3)6033.5.3(1)(2)(3)(4)(1)(2)----3.5.7(1)(2)(3)3.5.8(1)(2)(3)(4)(5)(306090)3.5.96633.5.9AABBCC3.63.6.1--(1)(2)--(3)(4)3.6.26833.6.23.6.2(1)(2)(3)12()3/456789104.1.1(PriceofNonconformance,PONC)PONCPNCPONC4.1.2PONCPONC(PriceofConformance,POC)(PriceofConformance,POC)PONCPOC--4.1.5POCPOC4.1.6(Error-FreeCosts,EFC)=PONC+POC+EFC(20-40%)(20-40%)1-5%(20-40%)4.1.98044.1.9(WholeAccountMethod)(PONC)(PONC)(POC)(POC)4.2.3(WholePersonMethod)(PONC)(PONC)(PONC)(POC)(POC)(POC)4.2.4/(Labor/ResourceClaimingMethod)(PONC)(PONC)(PONC)(PONC)(POC)(POC)(POC)(POC)(UnitPricingMethods)()(PONC)(PONC)(POC)(POC)4.2.6(DeviationfromtheIdealMethod)8744.2.6(DeviationfromtheIdealMethod)123456789101112()资疯载资疯载资疯载资疯载资疯载资疯载(1)(2)(1)(2)/(3)1044(3)••••(4)(4)(5)(Pareto)(80/20)1064(5)(Pareto)(80/20)4.64.6.1(0/10844.6.2(CA)CACACACA/1-5CA/1-5CACACACA4.6.3(1)(2)(3)4.6.3““4.6.71.资疯载(EducationPackage)123PONC()45