8月品质例会(2)

惠悦于民恒达天下挖机品质部挖掘机月度品质例会七——八月2011.9惠悦于民恒达天下挖机品质部会议议程•1.挖机产品售后质量问题概况•2.售后质量信息分析•3.内部质量问题状况•4.来料质量问题统计与分析•5.索赔概况•6.历次会议纪要追踪惠悦于民恒达天下挖机品质部一、售后服务质量信息概述2011.7.1～2011.7.31售后共反馈157起故障，其中开机故障8台（0—20小时）,早期故障6台（21—100小时），保内故障141起（101—2000小时），保外故障暂无统计。2011.8.1～2011.8.31售后共反馈148起故障，其中开机故障4台（0—20小时）,早期故障8台（21—100小时），保内故障136起（101—2000小时），保外故障暂无统计。惠悦于民恒达天下挖机品质部1、月度开机故障率推移图7月销售36台，开机故障8台，前三月均销售42+27+36/3=35台，开机故障率：8/35=22.8%（8月销售29台，开机故障4台，前三月均销售(27+36+29)/3=31台，开机故障率：4/31=13%）8月开机故障明细.xlsx17.0%14.0%21.4%24.2%28.5%22.2%22.8%13.0%10.0%10.0%10.0%10.0%10.0%10.0%10.0%10.0%0.0%5.0%10.0%15.0%20.0%25.0%30.0%一月二月三月四月五月六月七月八月开机故障率(线性)开机故障率目标值惠悦于民恒达天下挖机品质部2、月度早期故障率推移图7月销售36台，早期故障6台，前三月均销售42+27+36/3=35台，早期故障率：6/35=17.1%早期故障明细7月.xlsx（8月销售29台，早期故障8台，前三月均销售（27+36+29)/3=31台，早期故障率：8/31=25.8%早期故障明细8月.xlsx）0.00%1.50%1.42%13.60%21.40%18.00%17.10%25.80%8.0%8.0%8.0%8.0%8.0%8.0%8.0%8.0%0.00%5.00%10.00%15.00%20.00%25.00%30.00%一月二月三月四月五月六月七月八月早期故障率目标值惠悦于民恒达天下挖机品质部3、月度三包期故障率推移图8月保有台量541台，三包期保内故障148起起，故障率27.3%20.0%5.5%37.0%27.0%29.3%27.0%29.0%27.3%18.0%18.0%18.0%18.0%18.0%18.0%18.0%18.0%0.0%5.0%10.0%15.0%20.0%25.0%30.0%35.0%40.0%一月二月三月四月五月六月七月八月三包期故障率目标值•7月保有台量535台，三包期保内故障157起起，故障率29.3%惠悦于民恒达天下挖机品质部二、售后质量分析1.八月售后挖机总体故障比例维修换件08.xls惠悦于民恒达天下挖机品质部8月售后70机早期总体故障比例空调类油缸.马达（执行元件）管路电器元件履带工作装置锁具传感器支重轮阀（控制元件）气簧其他个例及整改早期故障率14.280.00%0.00%0.70%0.70%0.00%21.430.70%0.00%21.430.00%21.43发生次数20011031030314.28%0.00%0.00%0.70%0.70%0.00%21.43%0.70%0.00%21.43%0.00%21.43%00.511.522.533.50.00%5.00%10.00%15.00%20.00%25.00%惠悦于民恒达天下挖机品质部8月售后70机开机总体故障比例0.00%0.00%0.00%0.00%10.00%0.00%10.00%0.00%0.00%0.00%0.00%80.00%0.00%10.00%20.00%30.00%40.00%50.00%60.00%70.00%80.00%90.00%0123456789开机故障率0.00%0.00%0.00%0.00%10.000.00%10.000.00%0.00%0.00%0.00%80.00发生次数000010100008空调类油缸.马达（执管路电器元件履带工作装置锁具传感器支重轮阀（控制元件）气簧其他个例及整改惠悦于民恒达天下挖机品质部8月售后70机保内总体故障比例21.21%13.33%12.12%10.91%6.67%6.67%3.64%4.85%4.24%0.00%0.00%15.15%0.00%5.00%10.00%15.00%20.00%25.00%0510152025303540保内故障率21.2113.3312.1210.916.67%6.67%3.64%4.85%4.24%0.00%0.00%15.15发生次数3522201811116870225空调类油缸.马达（执行元管路电器元件履带工作装置锁具传感器支重轮阀（控制元件）气簧其他个例及整改惠悦于民恒达天下挖机品质部8月售后85机早期总体故障比例空调类油缸.马达（执行元件）管路电器元件履带工作装置锁具传感器支重轮阀（控制元件）气簧其他个例及整改早期故障率0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%100.00发生次数0000000000010.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%100.00%00.20.40.60.811.20.00%20.00%40.00%60.00%80.00%100.00%120.00%惠悦于民恒达天下挖机品质部8月售后85机开机总体故障比例0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%10.00%20.00%30.00%40.00%50.00%60.00%70.00%80.00%90.00%100.00%00.10.20.30.40.50.60.70.80.91开机故障率0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%发生次数000000000000空调类油缸.马达（执管路电器元件履带工作装置锁具传感器支重轮阀（控制元件）气簧其他个例及整改惠悦于民恒达天下挖机品质部8月售后85机保内总体故障比例0.00%40.00%60.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%10.00%20.00%30.00%40.00%50.00%60.00%70.00%00.511.522.533.5保内故障率0.0040.0060.000.000.000.000.000.000.000.000.000.00发生次数023000000000空调类油缸.马达（执行元管路电器元件履带工作装置锁具传感器支重轮阀（控制元件）气簧其他个例及整改惠悦于民恒达天下挖机品质部8月售后150机早期总体故障比例0.00%100.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%20.00%40.00%60.00%80.00%100.00%120.00%00.20.40.60.811.2早期故障率0.00%100.00.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%发生次数010000000000空调类油缸.马达（执管路电器元件履带工作装置锁具传感器支重轮阀（控制元件）气簧其他个例及整改惠悦于民恒达天下挖机品质部8月售后150机开机总体故障比例0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%10.00%20.00%30.00%40.00%50.00%60.00%70.00%80.00%90.00%100.00%00.10.20.30.40.50.60.70.80.91开机故障率0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%发生次数000000000000空调类油缸.马达（执管路电器元件履带工作装置锁具传感器支重轮阀（控制元件）气簧其他个例及整改惠悦于民恒达天下挖机品质部8月售后150机保内总体故障比例0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%10.00%20.00%30.00%40.00%50.00%60.00%70.00%80.00%90.00%100.00%00.10.20.30.40.50.60.70.80.91保内故障率0.000.000.000.000.000.000.000.000.000.000.000.00发生次数000000000000空调类油缸.马达（执行元管路电器元件履带工作装置锁具传感器支重轮阀（控制元件）气簧其他个例及整改惠悦于民恒达天下挖机品质部2、八月售后主要部件故障比例如下8维修换件.xls0.00%5.00%10.00%15.00%20.00%25.00%30.00%35.00%40.00%四轮一带结构件电器元件液压元件空调部件9.80%9.82%9.83%0.00%2.52%9.30%5.80%12.80%38.50%11.90%6.30%6.66%12.80%24.53%17.60%10.58%5.80%10.05%13.22%19.58%9.70%6.53%11.23%22.31%18.56%4月5月6月7月8月惠悦于民恒达天下挖机品质部8月售后70机早期主要部件故障比例0.00%0.00%100.00%0.00%0.00%0.00%20.00%40.00%60.00%80.00%100.00%120.00%00.511.522.5早期故障率0.00%0.00%100.00%0.00%0.00%发生次数00200四轮一带结构件电器元件液压元件空调部件惠悦于民恒达天下挖机品质部8月售后70机开机主要部件故障比例0.00%0.00%100.00%0.00%0.00%0.00%20.00%40.00%60.00%80.00%100.00%120.00%00.20.40.60.811.2开机故障率0.00%0.00%100.00%0.00%0.00%发生次数00100四轮一带结构件电器元件液压元件空调部件惠悦于民恒达天下挖机品质部8月售后70机保内主要部件故障比例17.24%10.34%25.29%39.08%8.05%0.00%5.00%10.00%15.00%20.00%25.00%30.00%35.00%40.00%45.00%0510152025303540保内故障率17.24%10.34%25.29%39.08%8.05%发生次数15922347四轮一带结构件电器元件液压元件空调部件惠悦于民恒达天下挖机品质部8月售后85机早期主要部件故障比例0.00%0.00%0.00%0.00%0.00%0.00%10.00%20.00%30.00%40.00%50.00%60.00%70.00%80.00%90.00%100.00%00.10.20.30.40.50.60.70.80.91早期故障率0.00%0.00%0.00%0.00%0.00%发生次数00000四轮一带结构件电器元件液压元件空调部件惠悦于民恒达天下挖机品质部8月售后85机开机主要部件故障比例0.00%0.00%0.00%0.00%0.00%0.00%10.00%20.00%30.00%40.00%50.00%60.00%70.00%80.00%90.00%100.00%00.10.20.30.40.50.60.70.80.91开机故障率0.00%0.00%0.00%0.00%0.00%发生次数0000