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IntroducingtheIntroducingtheEFQMExcellenceModel2010EFQMExcellenceModel2010EFQMExcellenceModel2010EFQMExcellenceModel2010IntroductionIntroductionIntroductionIntroductionAgendaforTodayWhychangetheModel?DriversofchangeTheCoreTeamTheProcessIntroductiontheEFQMExcellenceModel2010IntroductiontheEFQMExcellenceModel2010FundamentalConceptsofExcellenceCriteriaandCriterionPartsRADARandScoringImplementingtheEFQMExcellenceModel2010EFQMExcellenceAward2010AssessorTrainingImplementationGuidesSelf-AssessmentOngoingReviewandUpdateProcessDriversofChangeKeyDriversofChangeFeedbackfromEFQMMemberSurvey(Apr-09)Recognitionofstrongandemergingtrends,suchasTheCoreTeamshould:RepresentthekeystakeholdersofEFQM,includingkeymembers,publicsector,NationalPartners,assessorandtrainingcommunitiesemergingtrends,suchasinnovation,riskmanagementandsustainabilityFeedbackfromtheNationalPartners,AssessorsandTrainingFacultyFeedbackfromEUonimprovingtherelevanceandvisibilityoftheModelEFQMBoardofGovernorsrequestedreview(May-09)trainingcommunitiesSeekadditionfeedbackandinputfromacademiaandrelevantEUdepartmentsCompletethereviewforlaunchatEFQMForum2009TherevisedversionoftheModelmustretain:The“9box”Model8FundamentalConceptsRADARscoringTheCoreTeamEFQMAssessorNetworkChristianForstner,AndreVanDerGeestPublicSectorMarieLindsay,JacquesPhilippaertsKeyMembersMattFisherEFQMTrainersChrisHakes,GeoffCarterEFQMNationalPartnersAndreMoll,AndreasRedlingEFQMPierreCachet,HerveLegenvreReviewProcessIdentify“WorkingGroup”RequestinputonkeythemesConsolidateinputsProvideinputonkeythemesCoreTeamWorkingGroupsEFQMAppoint“CoreTeam”ConsolidateinputsReviewConceptsandRADARDevelop1stDraftModelIdentify“keythemes”Develop2ndDraftModelApprovedesigntemplateApprovefinaldocumentReview&commentReview&commentReview&commentDevelopdesigntemplatePrint&distributeReview&comment3yearcycleDesignPrinciplesModelshouldbegenericandapplicabletoallorganisationsWordingsimplifiedandrelevanttoallsectorsFocusonincludingemergingtrendsandtopicsFocusonincludingemergingtrendsandtopicsLanguagetargetedtomanagersConceptsareactionorientedFundamentalConceptsintegratedintotheCriterionPartsandRADARBuildontheworkdonein2005onreviewingtheFundamentalConcepts7Ifyouwanttoaskquestions…Attheendofeachsection,therewillbetheopportunitytoaskquestions.Ifyouwanttoaskaquestionaboutthesectionyou’vejustseen,putupyourhandandsomeonewillbringaseen,putupyourhandandsomeonewillbringamicrophone.Therewillbealsotimeformoregeneralquestionsattheendofthemeeting.Afterthemeeting,youcanemailusatinfo@efqm.orgIntroducingtheIntroducingtheEFQMExcellenceModel2010EFQMExcellenceModel2010EFQMExcellenceModel2010EFQMExcellenceModel2010TheFundamentalConceptsofExcellenceAchievingBalancedResultsDefinitionExcellentorganisationsmeettheirMissionandprogresstowardstheirVisionthroughplanningandachievingabalancedsetofresultsthatandachievingabalancedsetofresultsthatmeetboththeshortandlongtermneedsoftheirstakeholdersand,whererelevant,exceedthem.KeyChangeFocusisnowondevelopingthekeysetofresultsrequiredtomonitorprogressagainstthevision,missionandstrategy,enablingleaderstomakeeffectiveandtimelydecisions.11AddingValueforCustomersDefinitionExcellentorganisationsknowthatcustomersaretheirprimaryreasonforbeingandstrivetoinnovateandcreatevalueforthembyinnovateandcreatevalueforthembyunderstandingandanticipatingtheirneedsandexpectations.KeyChangeFocusisnowonclearlydefiningandcommunicatingthevaluepropositionandactivelyengagingcustomersintheproductandservicedesignprocesses.12LeadingwithVision,Inspiration&IntegrityDefinitionExcellentorganisationshaveleaderswhoshapethefutureandmakeithappen,actingasrolemodelsforitsvaluesandethics.modelsforitsvaluesandethics.KeyChangeTheconceptisnowmoredynamic,focusingontheabilityofleaderstoadapt,reactandgainthecommitmentofallstakeholderstoensuretheongoingsuccessoftheorganisation.13ManagingbyProcessesDefinitionExcellentorganisationsaremanagedthroughstructuredandstrategicallyalignedprocessesusingfact-baseddecisionmakingtocreateusingfact-baseddecisionmakingtocreatebalancedandsustainedresults.KeyChangeThefocusisnowonhowtheprocessesaredesignedtodeliverthestrategy,withendtoendmanagementbeyondthe“classic”boundariesoftheorganisation.14SucceedingthroughPeopleDefinitionExcellentorganisationsvaluetheirpeopleandcreateacultureofempowermentforthebalancedachievementoforganisationalandbalancedachievementoforganisationalandpersonalgoals.KeyChangeThefocusisnowoncreatingabalancebetweenthestrategicneedsoftheorganisationandthepersonalexpectationsandaspirationsofthepeopletogaintheircommitmentandengagement.15NurturingCreativity&InnovationDefinitionExcellentorganisationsgenerateincreasedvalueandlevelsofperformancethroughcontinualandsystematicinnovationbycontinualandsystematicinnovationbyharnessingthecreativityoftheirstakeholders.KeyChangeTheconceptnowrecognisestheneedtodevelopandengagewithnetworksandtheneedtoengageallstakeholdersaspotentialsourcesofcreativityandinnovation.16BuildingPartnershipsDefinitionExcell