EFQM质量管理实例-umicore-UPMR

Groningen,3March2011UmicoreUmicoreExcellenceinrecycling2RUGroningenWhois…•RemyREUL•BusinessExcellenceManager•Umicore•PreciousMetalsRefining–Hoboken,Belgium•ProductionSupervisorSpecialMetals•TeachingMathematics&Physics3RUGroningenPersistenceNothingintheworldcantaketheplaceofpersistence.•Talentwillnot:nothingismorecommonthanunsuccessfulpeoplewithtalent.•Geniuswillnot:unrewardedgeniusisalmostaproverb.•Educationwillnot:theworldisfullofeducatedderelicts.Persistenceanddeterminationaloneareomnipotent.CalvinCoolidge,PresidentUSA,1923-1929.
UmicoreToday
Anextrememake-over
UmicoreTomorrow
Vision2015Umicore&thecommunityEFQM&BusinessExcellence5RUGroningenToday,ourcompanyis…
oneoftheworld’sbiggestsuppliersofautomotivecatalystsforpassengercars.
aworldleaderintheproductionofkeymaterialsforrechargeablebatteriesusedinlaptopsandmobilephones.
producinghighefficiencygermanium-basedsolarcells,whichareusedinthebulkofthesatelliteslaunchedtoday.
providingrecyclingservicesforthemostcomplexrawmaterialsandisabletoextractmorethan17differentmetals.6RUGroningenAdecentralised,customer-focusedorganisation7RUGroningenPerformanceMaterialsCatalysisRecyclingEnergyMaterials•Wedevelopmaterialswhichenablethecleanproductionandstorageofenergy•Thebusinessisdrivenbythedemandforclean,low-carbonenergysolutions•Wedeveloptechnologiestotreatautomotiveemissions•Thebusinessisdrivenbyincreasinglystringentemissionnormstopromotecleanair•Weproducearangeofessentialmaterialsandchemicalsbasedonpreciousmetalsandzinc•Diverseapplications:e.g.high-purityglass,construction,pharma,electrics/electronics•Weoperateauniquerecyclingprocesstodealwithcomplexindustrialresiduesandend-of-lifematerials•ThebusinessisdrivenbymaterialsscarcityandrecyclinglegislationUmicore’sbusinesses8RUGroningenGlobalpresenceNorthAmerica•744people•12industrialsitesSouthAmerica•1,097people•5industrialsitesAfrica•1,512people•3industrialsitesAsia/Pacific•3,025people•22industrialsitesEurope•7,342people•38industrialsites9RUGroningenCleantechnologies
50%ofrevenues&80%ofR&Dexpenditureincleantechdomain:fuelcellsemissioncontrolrecyclingphotovoltaicsrechargeablebatteries
innovativetechnologiesspecificallydesignedtooptimizetheuseofnaturalresourcesandtoreduceenvironmentalimpact10RUGroningenRecyclingRecoveryofscarcemetals•Obsoletemobilephonescontainvaluablepreciousmetalssuchasgold(Au),silver(Ag)orpalladium(Pd)whichHoboken’scomplexrecyclingandrefiningoperationisabletocapture.Currently,only1-2%ofallmobilephonesarerecycledworldwide,offeringhugepotential.•Umicoreclosestheloop11RUGroningenForevermine…OpenpitmineinSouthAfrica12RUGroningenForevermine…RecycledPreciousMetals90%energysavedversusprimaryproduction13RUGroningenUPMR:theleadingpreciousmetalsrecycler
unique&innovativetechnology
excellentservicestoaninternationalcustomerbasis
widerangeofcomplexpreciousmetalsbearingmaterials
efficientrecoveryof17differentmetals
applyingworldclassenvironmentalstandards14RUGroningenFosterFlexibilityOperationsMaterialsStaffEnsureReliabilitySamplingandassayingProcessModelingMarketintelligenceIntegrityRiskmanagementEnvironmentalmanagementCorecompetenciesNiPbCuAuIrRuRhPtSbAsSnTeBiInAgSePdPyrometallurgyHydrometallurgyMasterComplexityOperationsMaterials
UmicoreToday
Anextrememake-over
UmicoreTomorrow
Vision2015Umicore&thecommunityEFQM&BusinessExcellence16RUGroningen·Morestringentemissioncontrol·Resourcescarcity·Renewableenergy·ElectrificationoftheautomobileKeymegatrendsforUmicore17RUGroningenUmicorefitwithmegatrendsElectrificationoftheautomobileResourcescarcityMorestringentemissioncontrolRenewableenergyWearethelargestrecyclerofpreciousmetals;weareabletorecyclemorethan17differentmetalsWearealeadingproducerofkeymaterialsforrechargeablebatteriesforlaptops,mobilephonesaswellaselectrifiedvehiclesWeprovidecatalystsfor1outof3carsintheworldaswellasfortrucks&non-roadvehiclesWesupplykeyinnovativematerialsforhigh-efficiencysolarcellsandotherphotovoltaicapplications18RUGroningenGreatplacetoworkZEROlosttimeaccidentsOccupationalexposurereductionPeopledevelopmentPreferredemployerWeaimtohaveZEROlosttimeaccidentsWewillreducethebodyconcentrationsofspecificmetalstowhichouremployeeshaveanexposure.AllemployeesreceiveanannualappraisaltodiscussindividualdevelopmentWetargetouractionsbasedontheresultsofthe2010peoplesurvey.19RUGroningenEco-efficiencyReducecarbonfootprintEmissionreductionProductsustainabilityWewillreduceourCO2emissionsby20%,whichcorrespondstoareductionofsome100,000tonnesperyearversus2006levelsWewillreduceby20%theimpactofmetalemissionstowaterandairversus2009levelsWewillinvestintoolstobetterunderstandandmeasurethelifecyclesandimpactsofourproducts20RUGroningenSMELTERS&REFINERSINDUSTRYCONSUMERMARKETrefinedmetale.g.computerse.g.tankhouseslimesproductionscrappreciousmetalspreciousmetalse.g.electronicscrape.g.copperscrapClosingthematerialsloop21RUGroningenStakeholderengagementSustainableprocurementLocalcommunityWewillimplementtheSustainableProcurementCharterinallbusinessunitsandcorporateP&TAlloursiteswillbeexpectedtomakefurtherstepsinidentifyi