搜索
亚马逊邮件必须在24小时内回复，否则会有可能被投诉，最终导致封号。每天需要登陆店铺页面，看是否有邮件需要回复，各个账号之间为了防止关联，每个电脑只能登陆对应的账号，不能在同一台电脑上同时登陆两个账号，这样会被亚马逊检测到违反相关的规定售前邮件注意事项：1.客户询问产品的价格，产品的相关信息，以及我们的最近的优惠活动，我们需要根据店铺产品的信息回答。Forexample,Customer:Iwanttoknowsizeoftheshoesanddoyouhaveanypromotionactivitiesfortheshoes?Pleasereplytomyemail.Customerservice:ThankyouforyouremailandIwouldliketoansweryourquestion.Aftercheckouritemimage,wehavethesize34,size35,size36andtilltosize38.Youcouldreadthedetailoftheiteminformationonourstoreandchoosethesuitablesizeasyouwish.Recently,wehavepromotionactivitiessuchas5%discountsifyouarethenewcustomer.Onceyoudecidetobuyit,pleaseplacetheorder.Thankyouforyoursupporting.2.产品的上传，整理产品的关键字，以及如何做好站内营销，产品的编辑，以及图片的大小的处理。售中工作首先需要核对订单，看看客户下单的产品是否与我们仓库需要发货的产品一致，防止颜色，数量，型号发错货，其次需要看那些产品最近热销，需要加大投放广告的力度，那些产品需要下架，调整相应产品的价格。管理库存，处理关于投诉A-Z,以及差评。售后邮件回复1.处理售中邮件的模板，我们需要注意的及时解决客户的问题，给予恰当的回复，避免客户生气给我们投诉，变成A-Z,以下是遇到各种情况的应对情况。处理returnrequest客户想要退货，首先需要确认是否是产品问题，需要客户拍照，如果是产品本身的问题，可以询问客户能否赔付少量金额作为补偿，如果客户不同意，可以增加赔付金额，如果客户还是不同意，那就问客户选择退货重新发产品还是直接退货退款，这个过程中我们需要了解这个产品退货的运费多少，我们是否值得让他退货，退货之后，我们需要首先让客户把退货的快递单号给我们，等到产品退到仓库之后，我们可以根据客户的需要，给予他们退款或者重新发货。具体模板如下：让买家拍照片：Dearcustomer,Ihavereceivedyouremailandyousaidtheproducthassomeproblem.Sorrytohearaboutthisthing.Couldyoupleasetakethepictureaboutitandwewillcontactourwarehouseemployeeaboutyoursituation,andthengiveyouafeedbacksoon.Thankyouforyourcooperation.由于产品的质量问题，给买家部门补偿Dearcustomer,Iapologizeforthequalityproblemoftheproductduetoshippingcarrier’scarefulnessduringtheshippingprocess.Wefounditisnotworthwhiletoreturntheproductfortheproblemdoesnottheinfluencetheusageofthechair.Wewillgiveyou5$forthecompensationandwouldyoupleasekeeptheitem?Thankyouforyourunderstanding.买家拒绝赔偿，想要退货换货Dearcustomer,Sorryforthisthingthatbringsyoutrouble.Sinceyouwanttogetthereplacementandweneedyoufirstthereturntheitemtoourwarehouse.Pleasetellusthetrackingnumberonceyoureturnit.Andwewillsendyouthenewoneafterwereceivethereturnproduct.Thankyouforyourcooperation.买家想要退款Dearcustomer,Iamsorryforthetroublethatbringstoyou.Iwillhelpyou.Asforyouwanttogettherefund,pleasereturntheitemfirstandgiveusthetrackingnumberandoncewereceivetheitem,wewillrefundyouimmediately.Thankyouforyourcooperationandpatience.买家已经下单，货已经发出去了，没有追踪号时，买家发邮件来查询这件货的情况，回复买家的邮件模板。Dearcustomer,Sorryfordisturbingyou,wehaveshippedoutyouritemandtheshippinginformationmaynotupdatesopromptly.Internationalshippinginformationmaynotupdatesoprompt,usuallyittakesaround7-15daysforshipping.Couldyoupleasekeepyourpatienceandwaitforafewmoredays?Wewillkeeptrackingforyou,anynewswewillinformyouassoonaspossible.Yourunderstandingwillbehighlyappreciated.买家没有收到货，告诉买家追踪号Dearcustomer,Sorryfordisturbingyou,wetrackedyourshipping.Thepackageisnowonthewaytoyourplace(itisnowreachingyourlocalpostoffice).Thetrackingnumberisxxxxandyoucouldtrackthepackageaccordingtothenumber.Couldyoupleasekeepyourpatienceandwaitforafewmoredays?Wewillkeeptrackingforyou,anynewswewillinformyouassoonaspossible.Yourunderstandingwillbehighlyappreciated.Bestregards尺码不合适，建议买家送给别人Dearbuyer，Thankyousomuchforyourgreatsupportonus.Iamsorryfortheinconvenienceandthattheswimmingsuitdidnotfityou.Willitbepossibletogiveothersasagift?Orhowaboutwemakeyouapartialrefundasawaytomakeupforthis?Justsuggestion,ifyouinsistonreturningitback,wewillgotothefurtherstep.IwillwaitforyourreplyBestRegards卖家发错地址Dearbuyer，Thankyousomuchforyourgreatsupportonus.Whatabigmistakewemade!Sorry,butwillyoustillwanttheitems?Ifyes,wewillresendyouimmediately,ifnot,wewillmakeyouthefullrefund.Waitingforyourreplyandhopeyourkindunderstanding.BestRegards卖家发货到达时间Dearbuyer，Thankyousomuchforyourgreatsupportonus.Usuallyittakesabout7-12daysfortheitemtoreachyou.Anyquestion,feelfreetocontactusandwewillreachyouatthesoonest.BestRegards卖家发货后，要求客户写反馈Dearbuyer，Thankyouverymuchforyourorder!Wehaveshippedthegoodsanditwillarriveatyoursidesoon.Hopeyoulikeit!Andwearelookingforwardtoyourfeedback.Haveaniceday!BestRegardsSeller’sname亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板Dearcusomter,Thankyousomuchforyourgreatsupportandsorryforkeepingyouwaiting.Wecheckedthetrackinginformationfoundthereisnoupdateinformationasyousaid.Wewillcontactthepostofficetofindouttheproblem.Wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresendyouassoonaspossible,ifnot,wewillmakeyoutherefund.IhopeyourkindunderstandingandWaitingforyourreply.Bestregards亚马逊的商品被跟卖，发警告信的邮件模板。Hello,Wehavenoticedthatyouarenotauthorizedtosellthiscardknifeandyouhavelistedthisparticularitem(ASIN:B00GICPZT0)whichissoldexclusivelybythebrandauthorizedsellers.Pleaserefertoourattachment.Pleasesendtheconfirmationtousafteryouremovetheproductasissuedfromyourlisting.Ifyoudonotcomplywiththesedemands,wewillhavenonoticebuttoclaimwithamazon.comsellerperformancedepartment,whichwillseriouslyimpactyourAmazonsellingprivileges.Pleasehandleandreplyusassoonaspossible,otherwisewewillcomplaintsandamazon.客户询问货物的trackingnumber或者有没有发货，给客户的回信邮件模板DearCustomer,Thankyouforcontactingusregardingyourinquiry.Ordersareshippedwithintwodaysaftertheyareplaced.Usually,weareabletoshipordersthenextday.Weekendordersar