Quality Manual

QualityManualPage1of20QualityManualISO/TS16949:2002AS9100RevAISO9001:2000Rev0ApprovedEditor:Approved:QualityManualPage2of20ChangehistoryEditionDateChange0ApprovedQualityManualPage3of20IndexChangehistory............................................................................................................................................21Introduction,objectivesandmethods.................................................................................................41.1Introduction:................................................................................................................................41.2BusinessObjectives....................................................................................................................61.3Themethod:................................................................................................................................62QualityPolicy.....................................................................................................................................72.1GoalsoftheQualityPolicy:........................................................................................................73ProcessesatXXXX.............................................................................................................................83.1SequenceandInteractionofprocess...........................................................................................93.2Definitionofprocesses..............................................................................................................104Responsibilityandauthority.............................................................................................................184.1Generalmanager.......................................................................................................................184.2QualityManager........................................................................................................................184.3TechnicalManager....................................................................................................................194.4SalesandmarketingManager...................................................................................................194.5Operationsmanager..................................................................................................................194.6Comptroller...............................................................................................................................20QualityManualPage4of201Introduction,objectivesandmethods1.1Introduction:ThisQualityManualdescribestheQualitymanagementSystem(QMS)ofXXXX.TheobjectiveoftheManualandtheprocedures,instructionsandformsmentionedhereis:TodemonstratetheabilityofXXXXtoregularlysupplyproductsthatareaccordingtotherequirementsofCustomers,LawsandIndustryStandards.ToimprovethelevelofCustomerSatisfactionbytheeffectiveimplementationoftheQMSincludingtheprocessofcontinuousimprovement.ThisQMSofXXXXisbasedonISI/TS16949:2002,AS9100andISO9001:2000andiswritteninaccordancetothesestandardsXXXXsuppliestotheautomotiveandotherindustriesandthescopeofthestandardreferstoXYZXYZXXXXexcludesfromitsQMSthedesignofYYYYYYfortheAutomotiveandaeronauticalmarketasitreceivesdrawingsfortheproductfromtheOEMandthusdesignstheproductionprocessonly.ForsalestotheAfterMarketXXXXdesignsmaterialandproducesYYYYYYbyreverseengineeringXXXXusesoutsourcingforsomeofitscalibration,someproductionandtoolbuilding.Thesearecontrolledbythepurchaseprocessandmonitored.Whenrequiredcorrectiveactionsarerequestedformthesesuppliers.UseofthesesourcesdoesnotfreeXXXXfromtheresponsibilitytoitscustomers.QualityManualPage5of20Thecompany“XXXXEngineYYYYYY”wasfoundedin1960andwentpublicin1987andistradedontheStockExchange.ThecompanyoperatesintheAutomotiveandAeronauticalindustriesmanufacturingYYYYYYforinternalcombustionengines.TheseYYYYYYareforenginesusedinautomotives,trucks,tractors,compressors,shipsandpropelleraircraft.Thecompanyemployeessome120people.Some97%oftheproductionisexportedon5continents;themajorityoftheYYYYYYarefortheaftermarketandtherestfortheOEM’sThemainmarketsthatXXXXsellstoare:USA,SouthAmerica,EU,SouthAfrica,Australia,TurkeyandothercountriesinAsiaandAfrica.Thecompany’sproductsexcelintheirqualityandaccuracyandareintendedfordistributorsandmechanicsofhighperformanceenginesforsupplyinallquantitiesandtype.ThecompanyonlyproducesengineYYYYYYandusesproductionmethodsandcontrolofthemostadvancedinthefield.ThedevelopmentdivisionofXXXXisdedicatedtothedevelopmentandproductionofnewmaterialswhichwillincreasethelifeofthebearingandreduceitscost.Inthelast10yearsXXXXhasspecializedintheproductionofYYYYYYforracingcarsaccordingtospecialrequirementstherequirethedevelopmentofYYYYYYwithspecialgeometryandalloysthatareuniquetoXXXX.TheseYYYYYYaremainlyfortheNorthAmericanmarket.XXXXhasalsobuilttheabilityinhousetoproduceandcontrolproductsandthusbecomeanapprovedsuppliertothemanufacturersofpropellerdrivenaircraft.QualityManualPa