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10699 046126753作者作者作者作者彭健邦彭健邦彭健邦彭健邦学科学科学科学科、、、、专业专业专业专业工商管理工商管理工商管理工商管理指指指指导导导导教教教教师师师师黄黄黄黄国国国国青青青青副教授副教授副教授副教授申请学位日期申请学位日期申请学位日期申请学位日期题目题目题目题目AAAA公司公司公司公司BOSSBOSSBOSSBOSS产品质量评价与控制研究产品质量评价与控制研究产品质量评价与控制研究产品质量评价与控制研究 I摘要近年来，随着通信行业的快速发展，通信软件企业的竞争加剧，要提高产品的竞争力，必须提高产品的质量，在通信软件企业运用集成产品开发方法和软件能力成熟度模型进行过程改进不仅能够有效的缩短通信产品研发周期、降低企业研发风险和研发费用，还能有效的保证通信产品的质量，提高产品的竞争力。作为通信产品生产企业，A公司在产品研发管理和产品质量上存在一些问题，本文试图将集成产品开发的方法与软件能力成熟度模型结合，通过在A公司现有CMMI2级的基础上引入集成产品开发方法来提高A公司BOSS产品的市场竞争力和产品研发能力。论文首先阐述了软件能力成熟度模型集成和集成产品开发的理论，并分析了集成产品开发与项目管理、软件能力成熟度模型的区别。其次，从公司组织结构、战略选择以及公司BOSS产品和产品研发中遇到的问题等方面分析了A公司产品研发的现状，并针对A公司产品研发中的问题进行了定性的分析。在此基础上，为了进一步定位问题的原因，在MacCall的软件质量评价模型的基础上构建了BOSS软件产品质量评价模型，结合层次分析法和模糊评价理论从BOSS产品操作、产品修改和产品转移三个方面对BOSS产品的质量进行了定性的评价，并对评价的结果进行了分析和论述。得出要提高A公司软件产品的质量必须要解决产品研发管理的问题，最后，对A公司产品研发中存在的问题从集成产品开发模式的导入、集成产品开发与CMMI的集成以及产品质量的控制几个方面提出了解决方法和措施。【关键词】:软件质量；能力成熟度模型集成；集成产品开发 IIAbstractAbstractAbstractAbstractInrecentyears,asthetelecommunicationindustry’squickdevelopment,thecompetitionamongtelecommunicationsoftwarecompaniesisalsospeedingup.Inordertoimprovethecompetitionoftheproducts,improvingthequalityisamust.ApplyingIPD(IntegratedProductDevelopment)andCMMIcannotonlyshortentelecommunicationproductsR&Dcycleseffectively,reduceR&Drisksandexpensesforcompanies,butalsoensurethequalityandcompetitivenessoftheproducts.Asatelecommunicationproductsmanufacturingcompany,companyAhassomeproblemsinproductR&Dmanagementandquality.ThisarticletriestocombineIPDandCMMItogether,byintroducingIPDintocompanyAonthebasisofexistingCMMIlevel2,toimproveBOSSproducts’marketingcompetitivenessandR&DcapacityincompanyA.Firstly,thepaperexpatiatesonthetheoryofCMMIandIPD,andanalyzesthedifferenceamongIPD,projectmanagementandCMM.Secondly,thearticledescribescompanyA’sproductR&Dcurrentstatusfromtheaspectsofcompanyorganizationstructure,strategyselection,BOSSproductsandencounteredproblemsinproductR&D.ThenithasaqualitativeanalysisontheproductR&Dproblems.Afterwords,inordertofurtherlocatethereasonoftheproblems,thearticleestablishesBOSSsoftwareproductqualityevaluationmodulebasedonMacCallsoftwarequalityevaluationmodule;combininghierarchyanalyzingmethodanddarkevaluationtheory,fromthefollow3aspects:BOSSproductoperation,productmodificationandproductdiversion,thearticlerunsaquantitativeanalysis;andalsorunsanalysisanddiscussionontheevaluationresults.Finally,itdrawstheconclusionthatinordertoimprovethesoftwareproductqualityincompanyA,whatproductR&Dmanagementissueshavetobesolved.Chapter4raisesthesolutionsandmeasurestotheexistingproblemsincompanyA’sproductR&D,fromtheaspectsofIPDmodule’sintroduction,integrationofIPDandCMMI,productqualitycontrol.【【【【KeyWordsKeyWordsKeyWordsKeyWords】】】】SoftwareQualitySoftwareQualitySoftwareQualitySoftwareQuality；；；；CapabilityMaturityModelIntegrationCapabilityMaturityModelIntegrationCapabilityMaturityModelIntegrationCapabilityMaturityModelIntegration；；；；IntegratedProductDevelopmentIntegratedProductDevelopmentIntegratedProductDevelopmentIntegratedProductDevelopment III目目目目录录录录 ..............................................................................................................................1 ..............................................................................................11.2 !#$....................................................................................................2 % &’()*...............................................................................................3+,-. /0..............................................................................................................4+ 1223. 45.................................................................................................4+ 1223647......................................................................................4+ +1223689:..................................................................................5+ +;=?@. 45...................................................................................8+ + ;=?@. ...................................................................8+ + +;=?@647 ABCD....................................................9+ + %;=?@6EFCD...............................................................9+ + G;=?@6EF&’.............................................................11+ %;=?@HIJK. 12236-L...................................................12+ % ;=?@HIJK.6-L..................................................12+ % +;=?@H122M12236-L...............................................13%NOPQRSSTU=VWXYZ[........................................................................15% NOP= @\]/0..............................................................................15% NOPAB^_‘a......................................................................15% +NOP6bcde fghi......................................................15% %QRSS=‘a................................................................................16% GNOP= @jk