Basic Communication Skills

BasicCommunicationSkillsPresentedbyBasicCommunicationSkillsFieldofConsciousnessESTABLISHINGRAPPORTBasicCommunicationSkillsHowdoyougoaboutEstablishingRapport?YouneedSelf-ConfidenceYoumustUnderstandPeopleYoumustbeEnthusiasticYoumustmakeEyeContactYoumustbeInterestedinthemBasicCommunicationSkillsHearingSeeingSmellTouchTasteCommunicationisaSeriesofExperiencesofBasicCommunicationSkillsCommunication-MeaningCommunicationisadynamicprocess…throughthisprocessweconveyathoughtorfeelingtosomeoneelse.howitisreceiveddependsonasetofevents,stimuli,thatpersonisexposedto.howyousaywhatyousayplaysanimportantroleincommunication.BasicCommunicationSkillsTOTALCOMMUNICATIONPROCESSReading16%Writing9%Speaking30%Listening45%BasicCommunicationSkillsLEVELSOFCOMMUNICATIONVERBALIntraverbal:intonationofwordandsoundExtraverbalverbal:implicationofwordsandphrases,semanticsNON-VERBALGesturesPosturesMovementsSYMBOLICBasicCommunicationSkillsBarriersinCommunication(thathavetodowiththeCOMMUNICATOR)UnwillingnesstosaythingsdifferentlyUnwillingnesstorelatetoothersdifferentlyUnwillingnesstolearnnewapproachesLackofSelf-ConfidenceLackofEnthusiasmVoicequalityPrejudiceBasicCommunicationSkillsBarriersinCommunication(thathavetodowiththeCOMMUNICATOR)Disagreementbetweenverbalandnon-verbalmessagesNegativeSelfImageLackofFeedbackLackofMotivationandTrainingLanguageandVocabularyLevelLackofSelfAwarenessBasicCommunicationSkillsBarriersinCommunication(thathavetodowiththeRECEIVER)SelectivePerceptionUnwillingnesstoChangeLackofInterestintheTopic/SubjectPrejudice&BeliefSystemRebuttalInstinctsPersonalValueSystemHere-and-Nowinternal&externalfactorsBasicCommunicationSkillsExternalBarriersinCommunicationEnvironmentThevenueTheeffectofnoiseTemperatureintheroomOtherPeople–Status,EducationTimeBasicCommunicationSkills5BasicreasonsweDoNotListenListeningisHardWorkCompetitionTheRushforActionSpeeddifferences(120wpmv/s360wpm)LackofTrainingBasicCommunicationSkills4LevelsofListeningTheNon-ListenerTheMarginalListenerTheEvaluativeListenerTheActiveListenerBasicCommunicationSkillsImprovingListeningSkillsBynotbeingPreoccupiedBeingOpenMinded&NonDefensiveMinimizingInterruptionsEffectiveListeningis:Hearing,interpretingwhennecessary,understandingthemessageandrelatingtoit.ByAskingQuestionsBasicCommunicationSkillsCOMMUNICATION7%WORDSWordsareonlylabelsandthelistenersputtheirowninterpretationonspeakerswords38%PARALINGUISTICThewayinwhichsomethingissaid-theaccent,toneandvoicemodulationisimportanttothelistener.55%BODYLANGUAGEWhataspeakerlookslikewhiledeliveringamessageaffectsthelistener’sunderstandingmost.BasicCommunicationSkillsTYPESOFBODYLANGUAGERememberthatyouaredealingwith“PEOPLE”(P)OSTURES&GESTURESHowdoyouusehandgestures?Stance?(E)YECONTACTHow’syour“Lighthouse”?(O)RIENTATIONHowdoyoupositionyourself?(P)RESENTATIONHowdoyoudeliveryourmessage?(L)OOKSAreyourlooks,appearance,dressimportant?(E)PRESSIONSOFEMOTIONAreyouusingfacialexpressionstoexpressemotion?BasicCommunicationSkillsContactus@ShabbarSuterwala'sLeadersWorkshopB/303,MandsaurCHS,KokaniPada,KurarVillage,Malad(East),Mumbai400097Ph:[phone]Mb:[phone]Email:[e-mail]@hotmail.comJoinoureGroupat: