酒店英语课件大赛

L/O/G/O酒店英语Unit2Reservation主讲教师：1Someinformationaboutroomreservation2Roomtypes3Dialogue4Exercise5ConclusionandhomeworkDirection:Part1:SomeinformationaboutroomreservationThreekindsofreservations1.Simplereservation-thehotelhastherighttocancelthereservationbefore18:00.2.Confirmedreservation-keepituntilthecut-offtime.3.Guaranteedreservation-preparedviacreditcardorwithcontract.ThewaysofmakingreservationFacetofaceTelephoneE-mailLetterTheprocedureofroomreservationGreettheguestAskaboutreservationinformationDateofArrivalandDepartureNameandaddressTelephonenumberReservationProceduresRoomtypespaymentAnyspecialrequestChecktheroomavailabilityConfirmthereservation/Refusethereservation1.Guest’sname2.Contactperson,telephonenumber,companyname,address3.Roomtype,numberofrooms4.Numberofguests5.Nationality6.Date/timeofarrival/departure,lengthofstaying7.Discount/payment8.CheckouttimeGuest’sinformationPart2:RoomTypeAsingleroom单人房Adoubleroom双人大床房Atwinroom双人对床房(标准间)Astandardsuite标准套房Apresidentialsuite总统套间Part3:DialogueDialogue:•A:Goodmorning.Grandhyrrthotel.MayIhelpyou?•B:Goodmorning.HaveyougotanyvacanciesfromAugust12to13?I'dliketomakeareservationforthetwonights.•A:Allright.Singleordoubleroom?•B:Adoubleroom,please?•A:Yes,wehaveadoubleroomavailable.•B:Isthatwithaprivatebath？•A:It’saroomwithashowerandtoilet,sir.•B:Thatsoundsfine.Isthereanairconditioner?•A:Yes,ofcourse.•B:Howmuchwillitbeforonenight?•A:Letmesee.Adoubleroomis800dollarspernight.•B:Doesthatincludebreakfast?•A:Yes,thatincludescontinentalbreakfastandamorningnewspaper.•B:Doyouacceptvisacard?•A:Yes,wedo.Whattimewillyoubearriving?•B:I’llbetherearound5:30pm.•A:OK,sir.CouldItakeyournameandcontactnumber,please?•B:Yes,it’sJohnWhite.It’s456127.•A:Couldyouspellit?•B:J-O-H-NW-H-I-T-E.•A:JohnWhite,adoubleroomwithbathandairconditionerfromAugust12to13.•B:That’sright.Thankyou.•A:Thankyou,sir.Good-bye.Part4:ExerciseMakeadialogueaccordingtotheChinesevideo.Writedownthekeypointsonyourexercisebook.Thenmakeadialogue.ClassPresentationI’dliketobookadoubleroomfortwo,fromMarch4thto5th.•Toacceptatelephonereservationsuccessfully,thereceptionistshouldmakesurethereisroomavailableatthetime.Thenfollowtheprocedureandfinishthereservationfortheguest.Part5:Conclusionandhomework•StudentA:yournameisMaryKeller.YouareMr.Philip’ssecretary.YouwanttobookadoubleroomwithbathandtheviewofLijiangriverforhimonOctober22.Mr.Philip’scompanywillbepayingforthebillincash.•StudentB:youarethereceptionist.Aftercheckingyoucanconfirmabookingforadoubleroom.Theroomwiththeviewofriveris505.itcosts1000RMBpernight.Youmustcheckouttheexactarrivaltime.HomeworkL/O/G/O