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Moisturesensitivitylevel(MSL),ISDFNHGRUVWRUHGLQFRUUHFWO\PRLVWXUHVHQVLWLYHSODVWLF60'VFDQEHHDVLO\GDPDJHGE\H[SRVXUHWRWKHKLJKWHPSHUDWXUHVDVVRFLDWHGZLWKVROGHULQJ,IDQ\PRLVWXUHLVSUHVHQWLQWKHSODVWLFSDFNDJHGXULQJVROGHULQJLWPD\WXUQLQWRVWHDPDQGH[SDQGUDSLGO\8QGHUFHUWDLQFLUFXPVWDQFHVWKHIRUFHFUHDWHGE\WKLVH[SDQVLRQFDQFDXVHLQWHUQDOGHODPLQDWLRQDQGLQWKHPRVWVHYHUHFRQGLWLRQVFDXVHLQWHUQDORUH[WHUQDOSDFNDJHFUDFNVWKHSRSFRUQHIIHFW7KLVHIIHFWFDQEHPRUHSURPLQHQWZLWKLQIUDUHGRUYDSRXUSKDVHUHIORZVROGHULQJPHWKRGV7KHHIIHFWLVOHVVLQZDYHVROGHULQJZKLFKRQO\H[SRVHVWKHGHYLFHVWRKLJKWHPSHUDWXUHVIRUDYHU\VKRUWWLPH7RPLQLPL]HWKLVSUREOHP3KLOLSV6HPLFRQGXFWRUVGHOLYHUVPRLVWXUHVHQVLWLYH,&VLQDUHVHDODEOHPRLVWXUHUHVLVWDQWSDFNLQJVHH'U\SDFN'HWHUPLQLQJPRLVWXUHVHQVLWLYLW\OHYHO1RWDOOSODVWLFSDFNDJHVDUHHTXDOO\VHQVLWLYHWRPRLVWXUH(DFKKDVLWVRZQPRLVWXUHVHQVLWLYLW\OHYHO06/ZKLFKLVLQIOXHQFHGE\FKLSVL]HSDFNDJHERG\VL]HSDFNDJHPDWHULDOSURSHUWLHV3KLOLSV6HPLFRQGXFWRUVGHWHUPLQHV06/E\WHVWLQJEDWFKHVRIHDFKSDFNDJHW\SH$IWHUPRLVWXUL]LQJWKHSDFNDJHWRDSUHGHWHUPLQHGOHYHOLWLVKHDWHGWRKLJKVROGHULQJWHPSHUDWXUHDQGWKHQFRROHG7KHSDFNDJHLVWKHQFKHFNHGIRUIXQFWLRQDOLW\DQGLIQHFHVVDU\WKHWHVWLVUHSHDWHGDWDKLJKHUOHYHORIPRLVWXUL]DWLRQ$OO3KLOLSV6HPLFRQGXFWRUVWHVWFHQWUHVSHUIRUPWKHVH06/WHVWVDQGFODVVLI\D06/IRUHDFKSDFNDJHW\SH0RLVWXUHVHQVLWLYLW\OHYHOVUDQJHIURP06/GHYLFHQRWVHQVLWLYHWRPRLVWXUHWR06/GHYLFHYHU\VHQVLWLYHWRPRLVWXUH'HWHUPLQDWLRQRI06/LVFRYHUHGLQTXDOLW\VWDQGDUGV61:)4$60'SUHFRQGLWLRQLQJVSHFLILFDWLRQ61:)4%0RLVWXUHVHQVLWLYLW\OHYHODVVHVVPHQWPHWKRG7KH06/FRUUHVSRQGVZLWKDFHUWDLQ¶RXWRIEDJ·WLPHGXULQJZKLFKWKHSURGXFWFDQEHVDIHO\XVHGZLWKRXWGDPDJHGXULQJVROGHULQJ)RUWKHVH¶RXWRIEDJ·WLPHVVHH'U\SDFN110PhilipsBusinessExcellence(PBE)Fig.1.TheBusinessExcellenceModel.Leadership100Keyperformanceresults150Processes140People90Policy&strategy80Partnerships&resources90Peopleresults90Customerresults200Societyresults60EnablersResults500points500pointsInnovationandLearningForwardsfromPQA-90OrganizationsthathavealreadyachievedthePQA-90AwardarecontinuingtheirdriveforbusinessexcellencebyworkingtowardsachievingprestigiousexternalawardssuchastheMalcolmBaldridgeNationalQualityAward(USA),theDemingPrize(AsiaPacific)andtheEuropeanQualityAward(TEQA).Eachoftheseawardsrecognizesexceptionalachievement,andinthecaseoftheUSAandEuropeanawards,theyarebasedonacomprehensivemodelforbusinessexcellence.Aspreparationforanexternalaward,PhilipshasadoptedPhilipsBusinessExcellence(PBE)whichisacorepartoftheBESTprogram.InPBE,organizationswillbeassessedusingthesamecomprehensiveBusinessExcellenceModel(Fig.1)andcriteriaasthatusedtoassessorganizationsfortheEuropeanQualityAward.TheBusinessExcellenceModel(Fig.1)TheBusinessExcellenceModelrecognizesthatcustomersatisfaction,people(employees)satisfactionandimpactonsocietyareachievedthroughleadership-drivenpeoplemanagement,policyandstrategy,resourcesandprocesses,allofwhichultimatelyleadtoexcellenceinbusinessresults.Eachofthenineparametersofthemodelcanbeusedtoassessanorganization’sprogresstowardsexcellence.ThescoringpointsshownforeachparameterequatetothepercentagesusedfortheEuropeanQualityAward(i.e.100=10%etc.),suchthatthetotalpointsallocated(1,000)equatesto100%.Themodelissplit(500scoringpointseach)equallybetweenthe“enabler”parameters(concernedwithhowanorganizationapproachesitsbusinessineachoftheareasshown)andthe“results”parameters(concernedwithwhatanorganizationisachievingandhasalreadyachieved).Eachofthenineparametersisdescribedbelow:●LeadershipHowleadersdevelopandfacilitatetheachievementofthemissionandvision,developvaluesrequiredforlong-termsuccessandimplementtheseviaappropriateactionsandbehaviours,andarepersonallyinvolvedinensuringthattheorganization’smanagementsystemisdevelopedandimplemented.●3HRSOH+RZWKHRUJDQL]DWLRQPDQDJHVGHYHORSVDQGUHOHDVHVWKHNQRZOHGJHDQGIXOOSRWHQWLDORILWVSHRSOHDWDQLQGLYLGXDOWHDPEDVHGDQGRUJDQL]DWLRQZLGHOHYHODQGSODQVWKHVHDFWLYLWLHVLQRUGHUWRVXSSRUWLWVSROLF\DQGVWUDWHJ\DQGWKHHIIHFWLYHRSHUDWLRQRILWVSURFHVVHV●3ROLF\DQGVWUDWHJ\+RZWKHRUJDQL]DWLRQLPSOHPHQWVLWVPLVVLRQDQGYLVLRQYLDDFOHDUVWDNHKROGHUIRFXVHGVWUDWHJ\VXSSRUWHGE\UHOHYDQWSROLFLHVSODQVREMHFWLYHVWDUJHWVDQGSURFHVVHV●3DUWQHUVKLSVDQGUHVRXUFHV+RZWKHRUJDQL]DWLRQSODQVDQGPDQDJHVLWVH[WHUQDOSDUWQHUVKLSVDQGLQWHUQDOUHVRXUFHVLQRUGHUWRVXSSRUWLWVSROLF\DQGVWUDWHJ\DQGWKHHIIHFWLYHRSHUDWLRQRILWVSURFHVVHV●3URFHVVHV+RZWKHRUJDQL]DWLRQGHVLJQVPDQDJHVDQGLPSURYHVLWVSURFHVVHVLQRUGHUWRVXSSRUWLWVSROLF\DQGVWUDWHJ\DQGIXOO\VDWLVI\DQGJHQHUDWHLQFUHDVLQJYDOXHIRULWVFXVWRPHUVDQGRWKHUVWDNHKROGHUV●3HRSOHUHVXOWV:KDWWKHRUJDQL]DWLRQLVDFKLHYLQJLQUHODWLRQWRLWVSHRSOH●&XVWRPHUUHVXOWV:KDWWKHRUJDQL]DWLRQLVDFKLHYLQJLQUHODWLRQWRLWVH[WHUQDOFXVWRPHUV●6RFLHW\UHVXOWV:KDW