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ContinentalSteel&TubeCo.QualityManualContinentalSteel&TubeCo.312SE22ndStreetFortLauderdale,FL33316MailingaddressP.O.Box030040FortLauderdale,[e-mail]’sbestbusinesspractices,bettersatisfytherequirementsandexpectationsofitscustomersandimprovetheoverallmanagementofthecompany.TheQualityManagementSystemofContinentalSteel&TubeCo.meetstherequirementsoftheinternationalstandardISO9001(2000).Thissystemaddressesthedesign,development,production,installation,andservicingofthecompany’sproducts.ThemanualisdividedintoeightsectionsthatcorrelatetotheQualityManagementSystemsectionsofISO9001-2000.EachsectionbeginswithapolicystatementexpressingContinentalSteel&TubeCo.’sobligationtoimplementthebasicrequirementsofthereferencedQualityManagementSystemsection.Eachpolicystatementisfollowedbyspecificinformationpertainingtotheproceduresthatdescribethemethodsusedtoimplementthenecessaryrequirements.ThismanualdescribestheQualityManagementSystem,delineatesauthorities,interrelationshipsandresponsibilitiesofthepersonnelresponsibleforperformingwithinthesystem.ThemanualalsoprovidesproceduresorreferencesforallactivitiescomprisingtheQualityManagementSystemtoensurecompliancetothenecessaryrequirementsofthestandard.Thismanualisusedinternallytoguidethecompany’semployeesthroughthevariousrequirementsoftheISOstandardthatmustbemetandmaintainedinordertoensurecustomersatisfaction,continuousimprovementandprovidethenecessaryinstructionsthatcreateanempoweredworkforce.ThismanualisusedexternallytointroduceourQualityManagementSystemtoourcustomersandotherexternalorganizationsorindividuals.ThemanualisusedtofamiliarizethemwiththecontrolsthathavebeenimplementedandtoassurethemthattheintegrityoftheQualityManagementSystemismaintainedandfocusedoncustomersatisfactionandcontinuousimprovement.ContinentalSteel&TubeCo.QualityManualPage4of32QualityManualDistributionTheQualityManualshallbedistributedtothefollowing:President–DonAscioneMarketing&SalesManager–RobertSellariQualityManager–BurtReichmanManagementRepresentative–AndreaLugonesPurchasing–RonRegalTraffic–EricaArocaInventoryControl–AndreaCargillFinance–BurtReichmanCustomerService–A.J.SagmanHumanResources–AngelaMartinezContinentalSteel&TubeCo.QualityManualPage5of32Section1:Scope1.1GeneralThequalitymanualoutlinesthepolicies,proceduresandrequirementsoftheQualityManagementSystem.ThesystemisstructuredtocomplywiththeconditionssetforthintheInternationalStandardISO9001:20001.2ApplicationContinentalSteel&TubeCo.hasdeterminedthatthefollowingrequirementsarenotapplicabletotheoperationsatthissiteandaredocumentedasexclusions:Therearenoexclusions.ContinentalSteel&TubeCo.QualityManualPage6of32Section2:NormativeReference2.0QualityManagementSystemReferencesThefollowingdocumentswereusedasreferenceduringthepreparationoftheQualityManagementSystem:▪AmericanNationalStandardANSI/ISO/ASQQ9000-2000,QualityManagementSystems-Vocabulary.▪AmericanNationalStandardANSI/ISO/ASQQ9001-2000,QualityManagementSystems–Requirements▪AmericanNationalStandardANSI/ISO/ASQQ9004-2000,QualityManagementSystems–GuidelinesforperformanceImprovementsContinentalSteel&TubeCo.QualityManualPage7of32Section3:Definitions3.0QualityManagementSystemDefinitionsThissectionisfordefinitionsuniquetoContinentalSteel&TubeCo.▪Customerownedproperty-Anytypeofinstrumentation,accessories,manuals,orshippingcontainersthatbelongtoacustomer.▪Customersuppliedproduct-Anytypeofserviceormaterialsuppliedtobeutilizedinthemanufacture,modificationorrepairofcustomer-ownedproperty.▪Product–Theenditemresultofmeetingallcontracttermsandconditions.▪QualityRecords–Documentationofthoseactivitieswhereinrecordsofsaidactivitiesmustbemaintainedwillbespecifiedintheprocedureorworkinstructionleveldocuments,asapplicable.ContinentalSteel&TubeCo.QualityManualPage8of32Section4:GeneralRequirementsContinentalSteel&TubeCo.QualityManualPage9of324.1GeneralRequirementsContinentalSteel&TubeCo.hasestablished,documentedandimplementedaQualityManagementSystem(QMS)inaccordancewiththerequirementsofISO9001:2000.Thesystemismaintainedandcontinuallyimprovedthroughtheuseofthequalitypolicy,qualityobjectives,auditresults,analysisofdata,correctiveandpreventiveactionandmanagementreview.TodesignandimplementtheQMSContinentalSteel&TubeCo.has:IdentifiedtheprocessesneededfortheQMSandtheirapplicationthroughouttheorganizationanddocumentedthemontheProcessFlowDiagramattheendofthissectionoftheQualityManualDeterminedthesequenceandinteractionoftheseprocesses,andillustratedthemontheProcessFlowDiagramDeterminedcriteriaandmethodsneededtoensurethattheoperationandcontroloftheprocessesareeffective.EnsuredthecontinuingavailabilityofresourcesandinformationnecessarytoachieveplannedresultsandcontinualimprovementoftheseprocessesEstablishedsystemstomonitor,measureandanalyzetheseprocesses,andEstablishedprocessestoidentifyandimplementaction