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质量手册编制/日期审核/日期批准/日期QM-2012B/210目录·····································································································１第一章概述····························································································21.1质量体系的目的与作用··········································································２1.2公司简介····························································································３1.3管理者承诺···························································································４1.4质量方针和目标····················································································51.4.1质量方针···························································································51.4.2质量目标···························································································61.5过程指标···························································································71.6公司经营计划的制定与执行····································································8第二章质量管理体系范围·········································································92.1质量管理体系的范围·············································································92.1.1外包过程··························································································92.2手册管理····························································································9第三章质量管理体系·················································································103.1质量管理体系的文件结构·······································································103.2质量管理体系过程和相互作用·································································113.2.1过程关系矩阵图················································································123.2.2过程和TS16949条款对应表··································································133.2.3过程关系图······················································································143.3过程描述·······················································································15-373.4修订记录··························································································38附件1：程序文件清单··················································································39附件2：公司组织机构图···············································································40附件3：管理者代表任命书············································································41附件4：顾客代表任命书···············································································422附件5：质量目标·························································································42附件6：过程指标·························································································433第一章概述1.1质量手册的目的与作用为提升公司整体质量管理水平，有力的推动和落实ISO/TS16949：2009质量管理体系，为顾客提供优质的产品和服务，满足顾客和法律法规要求，超越顾客的需求和期望，进而增强公司的竞争力，提升公司整体经营业绩。为此，依据ISO/TS16949：2009标准以及顾客的特殊要求，结合本公司的实际运作编制了本质量手册。本质量手册规定了质量管理体系的基本结构的总体要求。规定了公司的质量方针和目标；确定了公司质量管理体系所需的过程；并确定了过程之间的顺序和相互作用关系；明确了文件化要求，并对展开了标准条款在公司各项管理活动中的应用；是实施、保持和改进质量管理体系长期遵循的文件。本质量手册是本公司质量管理体系的第一级文件，它阐明了质量管理体系的范围及要求。是本公司质量管理的纲领性、法规性文件，经总经理批准后生效，公司各部门人员必须严格遵照执行。本手册可作为：1）公司内部质量管理体系的指导思想和纲要；2）就质量管理体系要求及其实施方法进行全公司的培训文件；3）为质量管理体系提供依据；4）证明本公司质量管理体系满足国际标准要求和顾客要求的依据；5）对外展示公司质量管理的和质量保证的企图和决心。41.2公司简介:注册资本2000万元人民币，计划三年总投资约1.5亿元人民币。公司主要从事研发,制造和销售三大领域电子及电磁产品,包括汽车发动机和变速箱传感器及模块,整车传感器、工业传感器和点火线圈。公司的技术和主要管理团队来自于欧美及国内数家知名汽车零部件集团。目标客户包括吉利,长安,奇瑞,东风,上海大众,上海通用,比亚迪等主机厂及德尔福,博世系统供应商。公司秉着以人为本、客户至上的经营理念和精益求精，追求卓越的精神，加入到竞争激烈的市场中来，以优秀的产品质量和高效的服务赢得顾客的满意，公司在建立的初期就按照高起点、高标准、高品质和高效率的要求建立了一套自动化程度较高的并且充分的考虑了防错措施的生产线，同时建立了一个包含气密性试验、盐雾试验、高低温循环试验、等功能和性能测试的实验室，为确保产品的可靠性和质量提供了保障。公司积极倡导并努力实践现代化企业经营理念，以人为本，努力进取建成一个技术进步，管理科学，事业繁荣，人才一流的现代化企业。以一流的产品，真诚的服务，与顾客携手并肩向市场的深度和广度奋进。公司地址：邮编：电话：传真：51.3管理者承诺:为有力的推动和落实IS0/TS16949-2009质量管理体系，公司最高管理者通过以下活动，来确保建立、实施质量管理体系，并持续改进其有效性：1）向公司传达满足顾客和法律法规的重要性2）制定质量方针3）确保制定公司的质量目标和各个层级的质量目标4）任命管理者代表和顾客代表，以确保质量管理体系的建立和实施，并确保顾客的要求得到满足。5）进行管理评审6）确保资源的充会性和适用性。7）在整个公司内推动持续改进。总经理：日期：61.4质量方针和目标：1.4.1质量方针：强调策划、控制过程，关注结果、持续改进！强调策划：根据已经掌握的相关信息，推测事物发展的趋势，分析需要解决的问题和主客观条件，在行动之前，对指导思想、目标、方针、策略、途径、步骤、人员安排、时间利用、经费开支、方式方法等做出构思和设计，并形成系统、完整的方案，为整个管理活动的成功打好基础。控制过程：过程是实施管理的和验证策划的载体，过程中是不是严格按照策划在执行，是管理过程成功的关键，也是检验策划的正确性。没有严格的过程控制，就不会有有价值的结果产生。关注结果：在公司内部建立结果文化，输入结果意识，培养结果思维。让员工明白自己应该做什么结果，如何做结果；公司要明辨什么才是真正有价值的结果，并极时激励做出结果的员工。持续改进：成功的策划、严格执行的过程、高质量的产品和服务，最终赢得顾客的满意。顾客满意不是我们的终点，建立有效的体系促使公司在管理、技术、质量、生产等各方面的持续改进。总经理：日期：71.4.2质量目标：见附件581.5过程指标：见附件691.6公司经营计划的制定和执行本公司最高管理层根据公司之发展需求及产业竞争分析之结果，确定当前和未来的期望，拟订公司中长期经营计划和年度经营计划，经营计划可以涵盖以下方面的适当内容：1)公司经营策略和方针；2)公司内外环境分析；3)公司的优势和劣势，面临的机会和威胁；4)与市场或销售有关的议题；5)产能和效率6)人力资源规划7)成本目标8)持续改进项目9)其他公司经营计划由财务部组织各职能部门负责人编制和保存，并在整个组织内作适当的沟通。各部门负责人按经营计划所规定的质量目标，展开部门目标和实施方案，并落实到日常管理作业中，以确保经营计划得以实现。经营计划由财务部负责追踪及更新，并于每年经营管理会议中检讨、评审和修订。1011第二章质量管理体系范围2.1质量管理体系的适用范围本手册及依据本手册建立的质量管理体系适用于沃得尔科技有限公司所有汽车零部件的设计、生产全过程，该质量管理体系全面采用ISO/TS16949:2009《质量管理体系-汽车行业生产件及相关服务件的组织实施ISO9001:2008的特殊要求》的各项要求。2.1.1外包过程沃得尔所有过程由内部自己完成，没有外包过程。2.2手册的管理手册的制定：由管理者代表依据ISO/TS16949:2009技术规范和顾客的特殊要求编制,副总经理审核,总经理批准后颁布实施。手册的修订：当ISO/TS16949:2009技术规范修订时，当相关法律法规、工程规范、顾客要求更改时，或当本公司组织机构变动或质量管理体系无法满足规定的要求时，由管理者代表负责