ITIL术语中英文对照表

发表于:2009-11-2914:26发表主题:ITIL术语中英文对照表，论坛里有看到，但是没有过验证，在这里贴ITIL术语中英文对照表Absorbedoverhead可分摊间接费用Absorptioncosting吸收成本法，完全成本法Acceptance验收Acceptanceenvironment验收环境Acceptancetest验收测试Accesscontrol访问控制Accounting会计核算Accuracy准确度Actionlists行动列表ActivityBasedCosting(ABC)作业成本法（ABC）Adaptivemaintenance适应性维护Additivemaintenance补充性维护Adjustability可调整性AgreedServiceTime(AST)约定服务时段Alert告警Alertphase告警阶段Allocatedcost可直接分配成本Application应用，应用系统Applicationmaintenance应用维护Applicationmanagement应用管理Applicationsizing应用选型Applicationsoftware应用软件Apportionedcost待分摊间接成本Architecture架构Archive存档Asset资产Assetmanagement资产管理Assurance保证Attributes属性Audit审计Auditability可审计性Authentication验证Authenticity真实性Authorisation授权AutomaticCallDistribution(ACD)自动呼叫转发（系统）（ACD）Availability可用性Availabilitymanagement可用性管理AvailabilityManagementDatabase(AMDB)可用性管理数据库（AMDB）Backup备份BalancedScorecard(BSC)平衡计分卡Baseline基线Baselinesecurity安全基线Batchprocessingrate批处理速度Benchmark标杆Biometrics生物测定学BS7799BS7799Budgeting预算编制BugBUG（也可形象地译为“臭虫”）Build构建Buildingenvironment构建环境Business业务，商业Businesscapacitymanagement业务能力管理BusinessContinuityManagement(BCM)业务持续性管理（BCM）Businessfunction业务功能，业务职能部门BusinessImpactAnalysis(BIA)业务影响分析（BIA）Businessprocess业务流程Businessrecoveryobjective业务恢复目标Businessrecoveryplanframework业务恢复计划框架Businessrecoveryplans业务恢复计划Businessrecoveryteam业务恢复小组BusinessRelationshipManagement(BRM)业务关系管理（BRM）Businessrequest业务请求BusinessUnit(BU)业务单元（BU）Bypass临时措施Call呼叫Callcenter呼叫中心CapacityDatabase(CDB)能力数据库（CBD）Capacitymanagement能力管理Capacityplan能力计划Capacityplanning能力规划Capitalinvestmentappraisal资本投资评估Capitalization资本化Category类别，分类Centralpointofcontact联络中心Certificate证书CertificationAuthority(CA)认证机构（CA）Certify认证Change变更ChangeAdvisoryBoard(CAB)变更顾问委员会（CAB）ChangeAdvisoryBoard/EmergencyCommittee(CAB/EC)变更顾问委员会/应急委员会（CAB/EC）Changeauthority变更授权Changebuilder变更构建者Changecontrol变更控制Changedocument变更文档Changehistory变更历史Changelog变更日志Changemanagement变更管理Changemanager变更经理Changemodel变更模式Changeprocessing变更处理ChangeRecord变更记录Changerequest变更请求Chargeableunit计费单元Charging计费CIlevel配置项级别Clarity易理解性Classification分类，分级Cleandesk桌面清理，桌面整理Client客户Coldstand-by冷支持Command,controlandcommunications命令、控制和协调Communicationfacility通信设备，通信设施Compatibility兼容性Completeness完整性Complexity复杂性ComponentFailureImpactAnalysis(CFIA)组件故障影响分析（CFIA）Compromise泄漏Computer计算机ComputerAidedSystemsEngineering(CASE)计算机辅助系统工程（CASE）Computercenter计算机中心Computeroperations计算机操作Computerplatform计算机平台Computersystem计算机系统ComputerTelephonyIntegration(CTI)计算机电话集成（系统）（CTI）Confidentiality保密性Confidentiality,IntegrityandAvailability(CIA)保密性、完整性和可用性（CIA）Configuration配置Configurationbaseline配置基线Configurationcontrol配置控制Configurationdocumentation配置文档Configurationidentification配置标识ConfigurationItem(CI)配置项（CI）Configurationmanagement配置管理ConfigurationManagementDatabase(CMDB)配置管理数据库（CMDB）Configurationmanagementplan配置管理计划Configurationmanager配置经理Configurationstructure配置结构Configure配置Connectivity连通性Contingencymanager应急经理Contingencyplan应急计划Contingencyplanning应急规划Contingencyplanningandcontrol应急规划及控制Continuity持续性Continuitymanager持续性经理Continuousavailability持续可用性Continuousoperation持续运作Contract合同Control控制Controllability可控性CookieCookie（也可形象地译为“甜饼”，译者注）Correctability可纠正性Correctivecontrols纠正性控制Correctivemaintenance纠正性维护Correctivemeasures纠正措施Cost成本，费用Costeffectiveness成本效益Costmanagement成本管理Costunit成本单元Costing成本核算Countermeasure防范措施Cracker骇客CRAMMCRAMM（英国中央计算机与电信局行风险分析和管理的方法。译者注）Crisis危机CrisisManagement危机管理Cryptanalysis密码分析Cryptography密码术Customer客户Customerliaison客户联络员（即我们通常所指的“客户经理”，译者注）CustomerRelationshipManagement(CRM)客户关系管理（CRM）CustomerSatisfactionSurvey(CSS)客户满意度调查（CSS）Data数据Datacenter数据中心Datacollection数据集Datainfrastructure数据基础架构Datamining数据挖掘Datawarehouse数据仓库Database数据库Decryption解密DefinitiveHardwareStore(DHS)最终硬件库（DHS）DefinitiveSoftwareLibrary(DSL)最终软件库（DSL）Degradability可恢复性Degradation恢复Deltarelease包发布，增量发布Demandmanagement需求管理Dependency依赖性Depreciation折旧Detectioncontrols检测控制Detectionmeasures检测措施Detectiontime检测时间Developmentenvironment开发环境Differentialcharging差别定价Digitalsignature数字签名Directcost直接成本Disaster灾难Disasterrecovery灾难恢复Disasterrecoverymanagement灾难恢复管理Disasterrecoveryplan灾难恢复计划Disasterrecoveryplanning灾难恢复规划Discountedcashflow贴现现金流量模型（DCF）Discounting折扣Distributedcomputing分布式计算Distributedsystem分布式系统Documentation文档Domain域Downsizing规模缩减，向下优化Downtime(DT)宕机时间（DT）EDP-auditEDP审计Effectiveness效果，效益Efficiency效率Elapsedtime持续时间Elementsofcost成本要素Emergencyrelease紧急发布Encipher加密Encryption加密术EndUser终端用户EndUserAvailability(EUA)终端用户可用性EndUserDownTime(EUDT)终端用户宕机时间（EUDT）EndUserProcessingTime(EUPT)终端用户处理时间Environment环境Equipmentlevel配备级别Error错误Errorcontrol错误控制Escalation升级Escalationthreshold升级临界（点）Escrow第三方托管Evaluation评估，评价Event事件Exclusiveness排他性EXINEXIN（荷兰信息科学考试学院。译者注）Expertsystem专家系统Expertuser专家用户Exploitation开发Externalaudit外部审计Externaltarget外部目标Facilities(environmental)（环境方面的）设施Facilitiesmanagement设施管理Failure故障，失效Fallback后备方案Fault故障，缺陷Faulttolerance容错（性）FaultTreeAnalysis(FTA)故障树分析法FinancialmanagementforITservicesIT服务财务管理Financialyear财务年度FirstLineSupport见“一线支持”Firsttimefixrate首次修复率Fix修复Fixnotes修复说明Flexibility灵活性ForwardSch