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Etiquette(礼仪）InSocialLifeByJiYuan2011.3.21LOGOByJiYuan2011.3.21LOGOAgendaOfficeEtiquetteTelephoneEtiquette2EatingEtiquette13ByJiYuan2011.3.21LOGOEtiquetteInSocialLife1.ONE2.TWOWhyshouldweknowabouttheseetiquettes?Knowingwhattodoandhowtodoitwithfinesseandstylewillgiveyouthecompetitiveedgewhereyougo.Goodmannerspractisedasameanstoanend,eventuallybecomesanintegralpartofyourcharacter.ByJiYuan2011.3.21LOGO1EatingEtiquetteEtiquetteInSocialLifeByJiYuan2011.3.21LOGO1EatingEtiquette-Generalponitstonote123Donotcombyourhairorputmake-uporlipstickatthediningtable.Ifyouneedtocough,cupyourhandtoyourmouthandcoughawayfromtheother.Donotmakerevolting(令人厌烦的）noises–donotslurp(出声地吃）yoursoupnorbelchduringorafterthemeal.ByJiYuan2011.3.21LOGO1EatingEtiquetteTheDo’sandDon’s◇Ifyouhavefoodinyourmouth,donottalk◇Donotchewyourfoodwithyourmouthopen◇Cutuponlyonepieceofmeatatonetimeandeachtimebite-sized,sothatchewingandswallowingbecomeeasier.1EatingEtiquettePlacethecutleryinthe“Rest”positionifyourhavenotfinishedeating.1EatingEtiquetteWhenyouhavefinishedeating,knifeandfolkshouldbeplacedsidebysidewiththefolkfacingupward.1EatingEtiquetteMostImportantFemaleGuestSecondImportantFemaleGuestThirdLadyFourthLadyMostImportantMaleGuestSecondImportantMaleGuestThirdGentlemanFourthGentlemanStandardseatingplanByJiYuan2011.3.21LOGO2OfficeEtiquetteEtiquetteInSocialLifeByJiYuan2011.3.21LOGO2OfficeEtiquetteWhatthestaffshoulddo?AddressyourbossorseniorwithduerespectBeprofessionalandformalinthepresenceofvisitorsIfyourareinsultedoftickedoffbyyourboss,donotretaliate.RequestforaprivateaudiencetoairyourdissatisfactionIfyourworkiscriticised,donottakeitpersonally2OfficeEtiquetteWhatco-workersshoulddo?Respecteachother’sprivacyRespecteachother’sofficeplaceBesensitivetoothers.TrynottoemitanysoundfromyourbodyKnockbeforeenteringanotherperson’sofficeroomorspaceKeepyourfeetoffdesks,tablesandchairs2OfficeEtiquetteWhatco-workersshouldnotdo?Giveintimatenicknamestooneanother,keepyourpositionandrelationshipinmindAskyourco-workertolieorcoverupforyouwhenyoubungleajobGossip.KeepconfidencesBringyourbadmoodtotheoffice,takechargeofyouremotionsComplainByJiYuan2011.3.21LOGO3TelephoneEtiquetteEtiquetteInSocialLifeByJiYuan2011.3.21LOGO3TelephoneEtiquetteAlwayskeepcallerinformedofwhatyouintendedtodoasmostcallsdislikebeingputonholdunlessabsolutelynecessary.Tocommunicateeffectivelyoverthetelephone,onehastobepoliteandcourteousatalltimes.ByJiYuan2011.321LOGO3TelephoneEtiquetteAnswerthephonewithin3ringsPresonaliseyourconversationsbyIdentifyingyourselfSpeakdirectlyintothemouthpieceandarticulateclearly,donotmumbleFurtherbuildrapportwiththelistenerbyprojectingyourvioceinafriendlymannerDopunctuateyoursentencewithaliberalsprinklingof“please”and“thankyou”3TelephoneEtiquetteUsepositivelanguageespeciallywhenyouarereturningtothecallerwhohasbeenputonholdAsyourvoiceistheonlytoolofcommunicationoverthetelephone,doaddcolourtoyourspeechbyinjectingmorerhythmandenthusiasmtoitSpeakclearlyandslowly.“Smile”whenyouarespeakingtosomeoneonthephoneDonoteatordrinkwhenyouareonthephoneDonottalksonthephonewhiledoingotherthingsLOGOEtiquetteInSocialLifeByJiYuan2011.3.21