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职场中永远不要说的13句话Inspeakingwithhundredsofexecutivesandseniorleadersoverthepasttwentyyears,certainphrasesconsistentlycomeupascareer-limitingphrasesthatjeopardizeone’sprofessionalimageandpotentialforpromotion.Tothespeakertheymayseemlikeharmlesswords,however,tothelistenertheyrevealamorecriticalissue:Inaworkplacewhereemployersmustbecutting-edge,competitive,andcost-effective,employeeswhousethesephraseswilllikelybereplacedwiththosewhoconveyamorepositiveattitude,collaborativespirit,proactivebehaviorandprofessionaldemeanor.Hereare13phrasesthatshouldbebannedfromtheoffice:通过过去二十年来和诸多高管及领导的交流，我发现有些话在职场中比较禁忌，可能会毁掉一个人的职业形象甚或升职机会。说者可能无意，但听者却会看到更为本质的问题：身处职场，员工必须走在前沿、具有竞争力并能节约成本，说话不当的员工很可能被态度积极、团结协作、主动采取行动并且专业有素的员工所取代。以下13句话就绝不能在办公室讲：Shegotaraise,youdidn’t.Hewasrecognized,youweren’t.Somepeoplehavefoodtoeatwhileothersstarves.Injusticeshappenonthejobandintheworldeveryday.Whetherit’satroublingissueatworkoraseriousproblemfortheplanet,thepointinavoidingthisphraseistobeproactiveabouttheissuesversuscomplaining,orworse,passivelywhining.Instead,documentthefacts,buildacase,andpresentanintelligentargumenttothepersonorgroupwhocanhelpyou.她加薪了，你却没有；他受器重了，而你没有。有人温饱就有人挨饿，世界上不公平随处可见，职场也一样。不论是工作碰上麻烦还是地球遇到灾难，要避免不公平，就得积极解决问题，而不是抱怨或者消极发牢骚。相反，你应该实事求是地、向能够提供帮助的人或组织有理有据地来表达意见。Ifyouaskedsomeoneforhelp,andthepersonrepliedwithoneoftheabovephrases,howwouldyoufeel?Asimportantly,whatwoulditsayabouthimorher?Regardlessofhowinconvenientorinappropriatearequestmaybe,itislikelyimportanttotheotherpersonortheywouldnothaveasked.Therefore,asacontributingmemberoftheteam,atoppriorityistocareaboutthesuccessofothers(oratleastactasthoughyoudo).Anunconcerned,detachedandself-servingattitudequicklylimitscareeradvancement.如果你请某人帮忙，却得到上面这样的回答，你会怎么想？重要的是，说出这种话的人又能怎样呢？不管请求多么不方便或不恰当，如果不那么重要，别人也就不必开口求助了。所以，作为团队成员，首先应将他人的成功放第一位（或至少表示一下自己的心意）。冷漠离群、以自我为中心的态度很快便会断送职业发展。Whichofthesetwostatementssoundsmoreauthoritative?:“Ithinkourcompanymightbeagoodpartnerforyou.”Or,“Ibelieve…”“Iknow…”or“Iamconfidentthatourcompanywillbeagoodpartnerforyou.”下面哪句话听上去更有力？：“我认为我们公司可能成为贵方的良好伙伴。”或“我相信/我知道/我确信我们公司将会成为贵方的良好伙伴。”Thereisaslightdifferenceinthewording,howevertheconvictioncommunicatedtoyourcustomerisprofound.Youmayhavenoticed,thefirstphrasecontainstwoweakwords,‘think’and‘might.’Theyriskmakingyousoundunsureorinsecureaboutthemessage.Conversely,thesecondsentenceisassertiveandcertain.Toconveyacommandofcontentandpassionforyoursubject,substitutetheword‘think’with‘believe’andreplace‘might’with‘will.’只是用词略有变动，但传达给客户的信心却很不一样。你们应该注意到，第一句话中的‘认为’和‘可能’语气较弱，使信息听上去不那么确凿肯定。相反，第二句话则确信肯定多了。为表达你讲话内容的坚定和激情，应将‘认为’和‘可能’换成‘相信’和‘将要’。Whensomeonethanksyou,thecourteousandpolitereplyis,“You’rewelcome.”当有人向你表示感谢时，礼貌的回答是“不客气”。Themeaningimpliesthatitwasapleasureforyoutohelptheperson,andthatyoureceivetheirappreciation.Thoughthecasuallaid-backphrase,‘noproblem’mayintendtocommunicatethis,itfallsshort.Itactuallynegatestheperson’sappreciationandimpliesthesituationcouldhavebeenaproblemunderothercircumstances.Inbusinessandsocialsituations,ifyouwanttobeperceivedaswell-manneredandconsiderate,respondtothankyou’swith,“You’rewelcome.”不客气表示你很乐意提供帮助，并且接受对方的感谢。虽然随意一点说‘没问题’也有同样的功能，但意思却远远不足，不仅忽略了对方的感激之情，而且还暗指这个忙在别的情况下可能是个‘问题’。在职场及社会上，如果你想表现得体贴有教养，还是用“不客气”来回答别人的感谢吧。Imagineit’sApril15thandyouaskafriendtomailyourtaxreturnsbefore5pmonhiswaytothepostoffice.Ifhereplies,‘Okay,I’lltry,’you’lllikelyfeeltheneedtomailthemyourself.Why?Becausethatphraseimpliesthepossibilityoffailure.Inyourspeech,especiallywithseniorleaders,replacetheword‘try’withthewordandintentionof‘will.’Thisseeminglysmallchangespeaksvolumes.假设4月15号那天，你请朋友在下午5点之前顺路去邮局替你寄申报单，朋友回答说‘好啊，我试试看吧。’，你是不是觉得不放心，还是亲自去寄的好呢？为什么会这样？因为“试试看”表示事情也有可能做不好。“在你讲话的时候，尤其是面对上级领导，请把‘试试看’换成‘会去做’。改变虽小，意义却很重大。Nothingtanksacareerfasterthanname-calling.Notonlydoesitrevealjuvenileschool-yardimmaturity,it’slanguagethatisliableandfire-able.Avoidmakingunkind,judgmentalstatementsthatwillinevitablyreflectpoorlyonyou.Ifyouhaveagenuinecomplaintaboutsomeoneorsomething,communicatetheissuewithtact,considerationandneutrality.没什么能比说脏话更快地搞垮职业生涯了。说脏话不仅表示你跟小孩一样幼稚，还可能招来祸患。千万别说恶意评价，否则最后只能自己受害。如果你确实对某人或某事有意见，还是老练、细致并中立地沟通解决吧。Themosteffectiveleadersvalueinnovation,creativethinkingandproblemsolvingskillsintheiremployees.Inonefellswoop,thisphraserevealsyouaretheopposite:stuckinthepast,inflexible,andclosed-minded.Insteadsay,‘Wow,that’saninterestingidea.Howwouldthatwork?’Or,‘That’sadifferentapproach.Let’sdiscusstheprosandcons.’最有效率的领导重视员工的革新、创新思维以及解决问题的能力。但这句话一下子就把你推向了对立面：墨守成规、死板、教条。相反，你应该说“哇，这个想法有意思。接下来该怎么办？”或“这又是另一种方法，那我们来探讨一下利弊吧。”Really?Areyousureyou’veconsideredeverysinglepossiblesolutionandthelistisnowexhausted?Whenyoumakethemistakeofsayingthesenegativephrases,yourwordsconveyapessimistic,passive,evenhopelessoutlook.Thisapproachisseldomvaluedintheworkplace.Employersnotice,recognizeandpromoteacan-doattitude.Despitetheglumcircumstances,communicatethroughyourwordswhatyoucancontributetothesituation.Instead,trysomethinglike,“I’llbegladtocheckonitagain,”“Let’sdiscusswhat’spossibleunderthesecircumstances,”or,“WhatIcandoist