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SupercenterSupercenterSupercenterSupercenterPSTPSTPSTPST----DGMDGMDGMDGM岗位职能培训————副总手册TrainingTrainingTrainingTraining&&&&DevelopmentDevelopmentDevelopmentDevelopment培训与发展Copyright©2002版权声明Wal-MartChinaCO.,LTD.沃尔玛中国有限公司Allrightsreserved.Thereproductionoruseofthisworkinanyformorbyanyelectronic,mechanical,orothermeans,nowknownorhereafterinvented,includingphotocopyingandrecording,andincludingrepublicationasorinconnectionwithinstructionalortrainingseminars,andinanystorageandretrievalsystem,isforbiddentoanyoneexceptanauthorizedWal-MartassociatedoingsoforthesolepurposeoftrainingWal-Martassociatesonthematerialcontainedwithin.Copiesofthisdocument,inanyform,cannotbedistributedtonon-Wal-MartassociateswithoutthewrittenpermissionoftheWal-MartChinatTrainingTeam.本资料的所有权利受到保护。除非出于培训目的而获特别授权，否则任何人，不论出于任何目的，都不能将此文件的任何部分以任何形式通过任何方式，如电子或机械印刷等，进行复制或传播，包括影印、抄录，或使用其他信息储存与回收系统。此文件任何形式的复印件，未经沃尔玛百货有限公司培训部书面许可，不得泄露给沃尔玛外部人员.Wal-MartWal-MartWal-MartWal-MartChina,China,China,China,TrainingTrainingTrainingTrainingWALWALWALWALHHHHMARTMARTMARTMARTSTORES,STORES,STORES,STORES,INC.INC.INC.INC.PositionPositionPositionPositionSpecificSpecificSpecificSpecificTrainingTrainingTrainingTraining岗位职能培训To致:StoreManagement商场管理层员工From从:TrainingTeam培训组Subject题目:PST岗位职能培训日期:二月15,2009WearefacinggreaterchallengestheneverbeforeasWal-MartChinaisexpandingaggressively.TherewillbedifferentanddistantstorelocationsalloverChina.TheaverageWal-Martexperiencesamongassociatesisdroppedapparently.Thereisanurgentneedtodevelop,tolocalizeandtostandardizeallthetrainingmaterials.随着中国沃尔玛的快速发展，我们面临着前所未有的挑战。公司员工的平均工作经验减少，迫切的需要将所有的培训资料本地化、标准化，并加以完善。Attheendof2000,withthegreathelpofourstoreoperationsexpertsand1999MTs,wehavestartedouttoeditasetofmanagementtrainingmaterials:PositionSpecificTraining.2000年年底，在各店营运专家以及99年MT的大力协助下，我们开始着手编写一套新的培训资料－－管理层岗位职能培训．2002年年底，在各店营运专家以及北京MT的大力协助下，我们对此套培训资料进行了进一步的修订。ThesematerialsarenecessaryforustounderstandWal-Martoperating,protectWal-Martbrand.TheycontainimportantandbasicOperationsknowledge,ProcedureandManagingSkillsforeachspecificpositionofthestore.Theycouldhelpourassociatetobecomeacompetentmanagement.这套培训资料对于我们理解沃尔玛的运作、保护沃尔玛的品牌非常重要。它包含有最重要和最基本的营运知识，工作程序和管理技巧，能帮助我们的员工成为一个合格的管理层。ThankalltheoperationssupportfromtheexpertsandMTwhomadetheseavailable.在此，我们要特別感谢来自营运部门的各位专家和MT的大力协助。Weunderstandthismaterialstillcouldbeimproved.Anyofyoursuggestion,correctionandideawillbehighlyappreciated.Pleasecopyandfillthesamplefeedbackformattachedineachguideandsendittoourtrainingcoordinators.Eachyear,wewillreviewthematerialaswell.同时，由于条件有限，这套资料仍然会存在不足之处。我们真诚的希望得到你们的意见、建议和指正。请复印后附的反馈表，在填写好你的意见之后交给商场培训协调员。每年，我们会对所有的资料进行修订和审核。AllAllAllAllwewewewewantwantwantwanttotototododododoisisisistotototoprovideprovideprovideprovideQualityQualityQualityQualityServiceServiceServiceServicetotototoyouyouyouyou––––OurOurOurOurCustomer.Customer.Customer.Customer.我们的目标是为你----------------我们的客户，提供优质的服务。Wal-MartWal-MartWal-MartWal-MartChina,China,China,China,TrainingTrainingTrainingTrainingHumanResources,TrainingTeam人力资源部，培训组Wal-MartWal-MartWal-MartWal-MartChina,China,China,China,TrainingTrainingTrainingTraining此表复印有效TrainingTrainingTrainingTrainingMaterialsMaterialsMaterialsMaterialsModificationModificationModificationModificationFeedbackFeedbackFeedbackFeedback培训资料修改意见反馈表Wecan’tmakeitwithoutyoursupportandparticipation.Ifyouhaveanysuggestionsandopinionstowardstheguidemodification,pleasewritedownindetailsyourcomments,amendedcontentsandthespecificpageNo.andetc.atthespacebelowofthispage.(Morepagesmightbeused).Pleasereturnthecompletesheettoyourin-storetrainingcoordinatorsorcontactwithyourin-storetrainingcoordinatorbyTel.No._______________.Thankyouforyourattention.没有您对我们的大力支持和积极参与，我们无法把培训工作做得更好。若您对此培训资料有任何建议或意见，请在此页详细写下你的店号、姓名、部门、工号、您对本指南的评语、修改內容并标注具体页码(纸张不够请另附)。请将完成的此页交还给您的店內培训协调员或致电/分机_________给你的店內培训协调员。谢谢！Store#(店号)：_____Dept.(部门):______Name(姓名)：______Asso.No.(工号):______YourComments(评语)：________________________________________________________________________________________________________________________________________________________________________________________________________AmendedAreas(修改內容)：__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________