CRM_v1.0.ppt [Compatibility Mode]

SAPCRM7.0-©SAP2010/Page2../,,.”©SAP2010/Page3CRM©SAP2010/Page4CRM:©SAP2010/Page5CRM:©SAP2010/Page6()()/,N:N©SAP2010/Page7,,,,?CRM?/CEOCEO©SAP2010/Page8SAPCRM,360,,SAPERP©SAP2010/Page9SAPCRMWebClientUIWindowsWindowsSAPSAPGUIGUIWebClientWebClientSAPCRMon-demand(,ASUG,DSAG,)SAPCRMWebClientUISAPCRMWebClientUISAPSAPCRMSAPCRMWebClientUICRMWebClient,,©SAP2008/Page10SAPERPSAPBWSAPCRME-mailCRMERP&BWCRMSAPCRM©SAP2008/Page11SAPCRM……©SAP2010/Page12SAPCRM–,,,Web(“”)SAPBusinessSuite(PPM)(PMM):©SAP2010/Page13.,,,.,,,,,,©SAP2010/Page14SAP–SAP,,,,,,,,,©SAP2010/Page15SAPCRM360:©SAP2010/Page16,()/©SAP2010/Page17SAPCRM,,,,,:©SAP2010/Page18SAP-SAPSAP,,SAPSRMSCMERPPLMCRMSAPNetWeaverSAPNetWeaver©SAP2010/Page19,,/©SAP2010/Page20SAPWebSAPWebInternetWebWeb©SAP2010/Page21:©SAP2010/Page22SAPCRM,.,,,,,,...,,,,.,,,.©SAP2010/Page23OLAP,Ad-hoc,,IT,©SAP2010/Page24SAPBExWebIntelligenceCRMSAPBusinessObjectsExplorerCrystalReportExplorationAdHocXcelsius©SAP2010/Page25SAPBCM()ITITSAPCRM()IPPCPSTN/INIP©SAP2010/Page26SAPIVR,©SAP2010/Page27SAPSAPCRMSAPSAPCRMSAPBCMSAPCRMSAPBW/…SAPBCMSAPCRMsIVR,AdministrationPresenceLogging©SAP2010/Page28SAPCRM:,ITWebWebGUI12345678Weeks©SAP2010/Page29SAPCRM7.0“SAPCRM”GartnerSAPForresterCRMWaveSAPCRM7.0.”“CRM7.0,.”“CRM2009CRMMarketAwards(CRMMagazine):,Jim,….SuzanneMontgomery,,SAPCanadaCRM5.045%CRM2007:500+CRM7.0:100+CRM2CRM2007©SAP2010/Page30SAPCRM://=/webcontent/uuid/10ff1fbe-0398-2b10-7888-868ab0d808c7SAPCRM!?~language=EN&_template=*_na_defaultJumpStartCRM:clickhereBCM:clickhereSAPCRM@©SAP2010/Page31!©SAP2010/Page32Copyright2010SAPAGAllRightsReservedNopartofthispublicationmaybereproducedortransmittedinanyformorforanypurposewithouttheexpresspermissionofSAPAG.Theinformationcontainedhereinmaybechangedwithoutpriornotice.SomesoftwareproductsmarketedbySAPAGanditsdistributorscontainproprietarysoftwarecomponentsofothersoftwarevendors.SAP,R/3,xApps,xApp,SAPNetWeaver,Duet,SAPBusinessByDesign,ByDesign,PartnerEdgeandotherSAPproductsandservicesmentionedhereinaswellastheirrespectivelogosaretrademarksorregisteredtrademarksofSAPAGinGermanyandinseveralothercountriesallovertheworld.BusinessObjectsandtheBusinessObjectslogo,BusinessObjects,CrystalReports,CrystalDecisions,WebIntelligence,XcelsiusandotherBusinessObjectsproductsandservicesmentionedhereinaswellastheirrespectivelogosaretrademarksorregisteredtrademarksofBusinessObjectsS.A.intheUnitedStatesandinseveralothercountries.BusinessObjectsisanSAPCompany.Allotherproductandservicenamesmentionedandassociatedlogosdisplayedarethetrademarksoftheirrespectivecompanies.Datacontainedinthisdocumentservesinformationalpurposesonly.Nationalproductspecificationsmayvary.TheinformationinthisdocumentisproprietarytoSAP.Nopartofthisdocumentmaybereproduced,copied,ortransmittedinanyformorforanypurposewithouttheexpresspriorwrittenpermissionofSAPAG.ThisdocumentisapreliminaryversionandnotsubjecttoyourlicenseagreementoranyotheragreementwithSAP.Thisdocumentcontainsonlyintendedstrategies,developments,andfunctionalitiesoftheSAP®productandisnotintendedtobebindinguponSAPtoanyparticularcourseofbusiness,productstrategy,and/ordevelopment.PleasenotethatthisdocumentissubjecttochangeandmaybechangedbySAPatanytimewithoutnotice.SAPassumesnoresponsibilityforerrorsoromissionsinthisdocument.SAPdoesnotwarranttheaccuracyorcompletenessoftheinformation,text,graphics,links,orotheritemscontainedwithinthismaterial.Thisdocumentisprovidedwithoutawarrantyofanykind,eitherexpressorimplied,includingbutnotlimitedtotheimpliedwarrantiesofmerchantability,fitnessforaparticularpurpose,ornon-infringement.SAPshallhavenoliabilityfordamagesofanykindincludingwithoutlimitationdirect,special,indirect,orconsequentialdamagesthatmayresultfromtheuseofthesematerials.Thislimitationshallnotapplyincasesofintentorgrossnegligence.Thestatutoryliabilityforpersonalinjuryanddefectiveproductsisnotaffected.SAPhasnocontrolovertheinformationthatyoumayaccessthroughtheuseofhotlinkscontainedinthesematerialsanddoesnotendorseyouruseofthird-partyWebpagesnorprovideanywarrantywhatsoeverrelatingtothird-partyWebpages.WeitergabeundVervielfältigungdieserPublikationodervonTeilendaraussind,zuwelchemZweckundinwelcherFormauchimmer,ohnedieausdrücklicheschriftlicheGenehmigungdurchSAPAGnichtgestattet.IndieserPublikationenthalteneInformationenkönnenohnevorherigeAnkündigunggeändertwerden.EinigevonderSAPAGundderenVertriebspartnernvertriebeneSoftwareproduktekönnenSoftwarekomponentenumfassen,dieEigentumandererSoftwareherstellersind.SAP,R/3,xApps,xApp,SAPNetWeaver,Duet,SAPBusinessByDesign,ByDesign,PartnerEdgeundandereindiesemDokumenterwähnteSAP-ProdukteundServicessowiediedazugehörigenLogossindMarkenodereingetrageneMarkenderSAPAGinDeutschlandundinmehrerenanderenLändernweltweit.BusinessObjectsunddasBusiness-Objects-Logo,BusinessObjects,CrystalReports,CrystalDecisions,WebIntelligence,XcelsiusundandereimTexterwähnteBusiness-Objects-Produkteund-DienstleistungensowiedieentsprechendenLo