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酒店英语单词前厅部thefrontoffice：前厅部register：登记、注册RoomReservation:客房预订处Book:预订Confirm:确认Counter:柜台Doubleroom:双人房Singleroom:单人间Twinroom:标准间Deluxesuite:豪华套房Presidentialsuite:总统套房Roomcharge:房价roomrateAverageroomrate平均房价RoomorRateCategory客房及其价格类别房价方案Housepricesscheme/solutionSpecialrate:优惠价Servicecharge:服务费Discount:折扣Suites:套房Creditcard:信用卡Cash:现金Nametag:标签，行李牌Luggage/baggage:行李Suitcase:箱子Handbag:手提包Valuable:贵重物品Breakable:易碎的Fullname:全名Fillin:填写Nationality:国籍Departuredate:离店日期Signature:签名Passport:护照Receipt:收据Fine:罚金Sundryfee:杂费Bill:账单Invoice:发票Mis-check:算账出错Overpay:多付Currency:货币Airmail:航空邮寄Ordinarybill:普通邮寄Registeredmail:挂号信Chargetotheroom:挂账Freeofcharge:免费Exchangerate:兑换率Hotelpolicy:酒店的规定Express:快件Deposit:压金Off-season:淡季Peak-season:旺季Arrivallist:来客单Telephonedirectory:电话号码本Alongdistance:长途电话Alocalcall:市内电话Extension:电话分机Elevator:电梯Supermarket:超市餐饮部一、器皿bowl:碗chopsticks:筷子spoon:调羹fork:叉子napkin:餐巾cork:软木塞screw:开瓶器二、酒水cocktail:鸡尾酒liquor:烈酒sake:米酒、清酒bitters:必打士、苦味酒ginfizz:金酒菲士bloodymary:血玛利orangeade:桔子水fruitjuice:果汁pepsi:百事可乐seven-up:七喜sherry:雪利酒kirsch:樱桃酒coffee:咖啡tea:茶applejuice:苹果汁beer:啤酒champagne:香槟whisky:威士忌drinklist:饮料单winelist:酒水单campari:金巴利brandy:白兰地vodka:伏特加rum:朗姆酒gin:金酒tequila:特吉拉redwine:红葡萄酒whitewine:白葡萄酒rosewine:玫瑰葡萄酒drywine:干葡萄酒semi-drywine:半干葡萄酒semi-sweetwine:半甜葡萄酒sweetwine:甜葡萄酒naturalstillwine:无汽葡萄酒sparklingwine:有汽葡萄酒fortifiedwine:强化葡萄酒aromatizedwine芳香葡萄酒lemon:柠檬三、早餐1、dimsum：点心2、soybeanmilk：豆浆3、ricegruel：稀饭4、porridge:粥5、deep-frieddoughsticks：油条6、sesameseedpastry：芝麻饼7、steamedstuffedbun：肉包8、dumpling：水饺9、pickle:泡菜10、wonton：馄饨11、dessert:甜点12、sandwich:三明治13、noodles:面条14、longevitynoodles:长寿面条15、noodlesoup:汤面16、friedeggs:煎蛋17、boiledeggs:水煮蛋四、菜肴alacarte:点菜tabled’hote:套餐appetizer:开胃品soup:汤salad:色拉entrée:主菜fry:煎deep-fry:炸sauté:嫩炒braise:炖boil:煮steam:蒸simmer:煨grill:烤bake:烤roast:烤stuff:酿、填smoke:烟熏lukewarm:微温oily:太油rare:生一点medium:中等火候well-done:全熟underdone:不熟light:清淡的heavy:口味重的seasoning:调味品chili:辣椒jam:果酱poultry:家禽shark’sfin鱼翅shrimp:虾pigeon:鸽子crab:螃蟹eggplant:茄子vegetable:蔬菜fungus:蘑菇fillet:里脊rump:腿肉steak:牛排五、菜名steamedcarp:清蒸鲤鱼sweetandsourcroaker:糖醋黄花鱼stewedturtle:清炖甲鱼stir-friedeelwithbrownsauce:干烧黄鳝sweetandsourporkchops:糖醋排骨friedcrisppork:脆皮锅酥肉plainsautéshrimps:清炒滑虾仁chickencubeswithchilipeppers:辣子鸡丁porkshredswithfishseasoning:鱼香肉丝smokedcrispfish:烟熏酥鱼specialspicychicken:怪味鸡noodlesSichuanstyle:担担面friedriceYangZhoustyle:扬州炒饭friedsoybeanscumroll:炸响铃DongPopork:东坡肉hangzhouroastchicken:杭州烤鸡coldduckweb:拌鸭掌three-delicious-ingredientsoup:三鲜汤Sichuanchickencube-lets:宫保鸡丁Roastchicken:烧鸡Chickenchops:白斩鸡Chickenincasserole:沙锅鸡客房部switch:开关IDD：国际直拔DDD：国内直拔Turn-downservice:做晚床Wardrobe:衣柜、衣橱Mattress:床垫Air-conditioner:空调器Laundry:洗衣Expressservice:快洗Iron:熨烫Mend:修补dry-cleaned干洗indemnity:赔偿shrink缩水fade褪色colorfast:不褪色的laundrybag洗衣袋shirt衬衫coat大衣trousers:裤子toilet,lavatory恭桶toiletpaper,toiletroll卫生纸toiletpaperholder卫生纸架toiletcover恭桶盖toiletseat恭桶座圈handtowel毛巾towelrack,towelrail毛巾架washbasin,handbasin面盆faucet,tap水龙头shaveroutlet,shaverpoint剃须刀插座bathtub,bath浴缸bathtowel浴巾shower淋浴喷头showercurtain浴盆帘soapdish浴皂盒toiletarticles盥洗用品towel毛巾handkerchief手帕shampoo洗发香波hotwater热水soap肥皂detergent洗衣粉toothpaste牙膏hangers衣架toothbrush牙刷toiletmirror梳妆shavingbrush剃须刷shavingcream剃须膏comb梳子hairdrier吹风机nailscissors指甲剪bathroom浴室showerbath,shower淋浴dresser梳妆台mirror镜子toilet,lavatory,washroom卫生间watercloset,W.C.厕所；抽水马桶bathrobe浴衣waste-paperbasket废纸篓carpet地毯slippers拖鞋closet壁橱chairs椅子nightstand床头柜shoe-shiner鞋刷初级英语1、Goodmorning/afternoon/evening,sir/madam.早上/下午/晚上好，先生/女士。2、Goodnight.晚安。3、Haveagoodtime!祝您过得愉快！4、Wishyouamostpleasantstayinourhotel.愿您在我们酒店过得愉快！5、I’msorry.对不起，很抱歉。6、Excuseme.打扰一下，对不起。7、Sorrytohavekeptyouwaiting.对不起，让您久等了。8、Justamoment,please.请稍等一下。9、Iapologizeforthis.我为此道歉。10、CanIhelpyou.我能帮您吗？11、It’sverykindofyou.您真客气。12、Thankyou.谢谢您。13、Youarewelcome.不用谢。14、Iamatyourservice.乐意为您效劳。15、Turnleft/right.往左/右转。16、Thisway,please.请这边走。17、It’sonthesecondfloor.在二楼。18、Happybirthday!生日快乐！HappyNewYear!新年快乐！MerryChristmas!圣诞快乐！19、MayIcomein?我可以进来吗？20、MayIknowyourroomnumberandname?我能知道您的房间号码和姓名吗？总台基本句型一、预订服务Goodmorning.ThisisRoomreservation.MayIhelpyou?早上好，客房预订处，我能为您做什么？Whatkindofroomwouldyouliketoreserve?您想订哪种类型的房间?Asingleroomoradoubleroom?要单人间还是双人房间？Forwhichdatesdoyouwanttobooktherooms?您想订哪几天的房间呢？Whattimewillyoubearriving?您将在何时到达？MayIknowyourname?您能告诉我您的名字吗？Howlongwillyoubestaying?您将要住多久？I’dliketoconfirmyourreservation.我要确认一下您的预订。I’llchecktheroomavailability.我查查客房预订情况。YoushouldpayadepositofUS$1000beforehand.您应预期付1000美元的定金。Thereisa10percentdiscount.10%的折扣。二、接待服务Whatkindofroomwouldyoubeprefer?您要什么样的房间？Haveyougotabooking?您预订了吗？Asingleroomoradoubleroom?要单人间还是双人房间？Adoubleroomcosts368Yuanpernight.双人房的房价是每晚368元。Breakfastisalsoincluded.早餐也包括在内。MayIseeyourpassport?我能看一下您的护照吗？Couldyoufillinthisform,please?请您填一下这张登记表好吗？Thisisyourroomcardandroomkey?这是您的房卡和房间钥匙。Couldyousignyourname,please?请您签一下名，好吗？Ifyouleaveafter6:00p.m,you’llhavetopaythefullaccount.晚上六点以后退房,按全天收费计算.You’llhavetoregisterindividually,please.请你们分开登记。Howwouldyouliketopay,sir,incashorbycreditcard?先生，请问您是用现金付款还是用信用卡付账？Ifeelterriblysorry.thisisthebusie