ISO9000INTERNTIONALSTANDARD(pdf38)(1)

INTERNATIONALSTANDARDISO9000Thirdedition2005-09-15ReferencenumberISO9000:2005(E)©ISO2005Qualitymanagementsystems—FundamentalsandvocabularySystèmesdemanagementdelaqualité—PrincipesessentielsetvocabulaireISO9000:2005(E)ii©ISO2005–AllrightsreservedPDFdisclaimerThisPDFfilemaycontainembeddedtypefaces.InaccordancewithAdobe'slicensingpolicy,thisfilemaybeprintedorviewedbutshallnotbeeditedunlessthetypefaceswhichareembeddedarelicensedtoandinstalledonthecomputerperformingtheediting.Indownloadingthisfile,partiesacceptthereintheresponsibilityofnotinfringingAdobe'slicensingpolicy.TheISOCentralSecretariatacceptsnoliabilityinthisarea.AdobeisatrademarkofAdobeSystemsIncorporated.DetailsofthesoftwareproductsusedtocreatethisPDFfilecanbefoundintheGeneralInforelativetothefile;thePDF-creationparameterswereoptimizedforprinting.EverycarehasbeentakentoensurethatthefileissuitableforusebyISOmemberbodies.Intheunlikelyeventthataproblemrelatingtoitisfound,pleaseinformtheCentralSecretariatattheaddressgivenbelow.©ISO2005Allrightsreserved.Unlessotherwisespecified,nopartofthispublicationmaybereproducedorutilizedinanyformorbyanymeans,electronicormechanical,includingphotocopyingandmicrofilm,withoutpermissioninwritingfromeitherISOattheaddressbeloworISO'smemberbodyinthecountryoftherequester.ISOcopyrightofficeCasepostale56[e-mail](E)©ISO2005–AllrightsreservediiiContentsPage1Scope....................................................................................................................................................12Fundamentalsofqualitymanagementsystems...............................................................................12.1Rationaleforqualitymanagementsystems.....................................................................................12.2Requirementsforqualitymanagementsystemsandrequirementsforproducts........................12.3Qualitymanagementsystemsapproach...........................................................................................22.4Theprocessapproach........................................................................................................................22.5Qualitypolicyandqualityobjectives................................................................................................22.6Roleoftopmanagementwithinthequalitymanagementsystem.................................................32.7Documentation....................................................................................................................................42.8Evaluatingqualitymanagementsystems.........................................................................................42.9Continualimprovement......................................................................................................................52.10Roleofstatisticaltechniques...........................................................................................................62.11Qualitymanagementsystemsandothermanagementsystemfocuses.....................................62.12Relationshipbetweenqualitymanagementsystemsandexcellencemodels............................63Termsanddefinitions..........................................................................................................................63.1Termsrelatingtoquality.....................................................................................................................73.2Termsrelatingtomanagement..........................................................................................................83.3Termsrelatingtoorganization...........................................................................................................93.4Termsrelatingtoprocessandproduct...........................................................................................113.5Termsrelatingtocharacteristics.....................................................................................................123.6Termsrelatingtoconformity............................................................................................................133.7Termsrelatingtodocumentation.....................................................................................................143.8Termsrelatingtoexamination.........................................................................................................153.9Termsrelatingtoaudit......................................................................................................................163.10Termsrelatingtoqualitymanagementormeasurementprocesses..........................................18AnnexA(informative)Methodologyusedinthedevelopmentofthevocabulary................................20Bibliography...............................................................................................................................................29Alphabeticalindex......................................