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浙江大学硕士学位论文基于用户感知的旅行社网站质量影响因素研究姓名：孙灵申请学位级别：硕士专业：旅游管理指导教师：吕建中20061001基于用户感知的旅行社网站质量影响因素研究作者：孙灵学位授予单位：浙江大学参考文献(66条)1.AladwaniAM.PalviaPCDevelopingandvalidatinganinstrumentformeasuringuser-perceivedwebquality2002(06)2.BarnesSJ.VidgenRTAnevaluationofcyber-bookshops:theWEBQUALmethod2001(01)3.BarnesSJ.VidgenRTWEBQUAL:anexplorationofweb-sitequality20004.BarnesSJ.VidgenRTAssessingthequalityofauctionwebsites20015.BarnesSJ.VidgenRTAnintegrativeapproachtotheassessmentofe-commercequality2002(03)6.BarnesSJ.VidgenRTMeasuringwebsitequalityimprovements:acasestudyoftheforumonstrategicmanagementknowledgeexchange2003(05)7.BauerC.ScharlAQuantitativeevaluationofwebsitecontentandstructure2000(01)8.BellH.TangNTheeffectivenessofcommercialInternetWebsites:auser'sperspective1998(03)9.BhattiN.BouchA.KuchinskyAIntegratinguser-perceivedqualityintowebserverdesign200010.CaoM.ZhangQ.SeydelJB2Ce-commercewebsitequality:anempiricalexamination2005(05)11.ClydeALLibraryandtheweb:astrategicplanningapproachtowebsitemanagement2000(02)12.CoxJ.DaleBKeyqualityfactorsinwebsitedesignanduse:anexamination2002(07)13.DavisFDPerceivedusefulness,perceivedeaseofuse,anduseracceptanceofinformationtechnology1989(03)14.DeLoneWH.McLeanERInformationsystemssuccess:thequestforthedependentvariable1992(01)15.DeLoneWH.McLeanERTheDeLoneandMcLeanmodelofinformationsystemssuccess:aten-yearupdate2003(04)16.DragulanescuNGWebsitequalityevaluations:criteriaandtools2002(02)17.GannREverysecondcounts1999(28)18.JeongM.LambertCMeasuringtheinformationqualityonlodgingWebsites1999(01)19.JeongM.LambertCAdaptationofaninformationqualityframeworktomeasurecustomers'behavioralintentionstouselodgingWebsites2001(02)20.JeongM.OhH.GregoireMConceptualizingwebsitequalityanditsconsequencesinthelodgingindustry2003(02)21.KettingerW.LeeCPerceivedservicequalityandusersatisfactionwiththeinformationservicesfunction199522.KimS.StoelLDimensionalhierarchyof.retailwebsitequality200423.LeeKC.LeeSAcognitivemapsimulationapproachtoadjustingthedesignfactoroftheelectroniccommercewebsites2003(01)24.LeeY.KozarKAinvestigatingtheeffectofwebsitequalityone-businessSuccess:ananalytichierarchyprocess(AHP)approach200525.LinCJ.LuHTowardsanunderstandingofthebehavioralintentiontouseawebsite2000(04)26.LiuC.AmettKPExploringthefactorsassociatedwithwebsitesuccessinthecontextofelectroniccommerce2000(01)27.LoiaconoETWEBQUAL'TM:awebsitequalityinstrument200028.LoiaconoET.WatsonR.GoodbueDLWEBQUAL:ameasureofwebsitequality200229.MadejaN.SchoderDDesignedforSuccess-empiricalevidenceonfeaturesofcorporatewebpages200230.McKinneyV.YoonK.ZahediFMThemeasurementofwebcustomersatisfaction:anexpectationanddisconfirmationapproach2002(03)31.KaterattanakulPairinDevelopmentofaninstrumentforassessingqualityofthewebsiteforintemetbusiness:astructuralmodelingapproach200032.ParasuramanA.ZeithamlVA.BerryLLSERVQUAL:amultiple-itemscaleformeasuringconsumerperceptionsofservicequality1988(01)33.PittL.WatsonR.KavanCServicequality:ameasureofinformationsystemseffectiveness1995(02)34.PittL.WatsonR.KavanCMeasuringInformationSystemsServiceQuality:ConcernsforaCompleteCanvas199735.RanganathanC.GanapathySKeydimensionsofbusinesstoconsumerwebsites2002(06)36.SchubertP.SelzDWebAssessment:AModelfortheEvaluationandtheAssessmentofSuccessfulElectronicCommerceApplications1997(03)37.SchubertPExtendedwebassessmentmethod(EWAM):evaluationofelectroniccommerceapplicationsfromthecustomer'Sviewpoint2003(02)38.ShchiglikC.BarnesSJEvaluatingwebsitequalityintheairlineindustry2004(03)39.WanAHOpportunitiestoenhanceacommercialwebsite2000(01)40.WebbHW.WebbLASiteQual:allintegratedmeasureofwebsitequality2004(06)41.ZhangP.yonDranGExpectationsandrankingsofwebsitequalityfeatures:resultsoftwostudiesonuserperceptions200142.艾瑞市场咨询有限公司中国网上旅行预定研究报告2005年简版200643.布哈里斯.马晓秋.张凌云旅游电子商务--旅游业信息技术战略管理200444.常金玲.夏国平B2C电子商务网站可用性评价[期刊论文]-情报学报2005(2)45.杜江旅行社管理199746.高静.肖江南我国旅游网站建设评价初探--以携程旅行网为例2005(04)47.郭漫雪适者生存--试谈国际互联网冲击下旅行社业的发展战略1999(03)48.李怀祖管理研究方法论200449.李钊.苏秦.姜鹏电子商务网站质量评估的研究述评[期刊论文]-情报杂志2006(4)50.柳炳祥.盛昭翰一种基于Web挖掘的网站性能评价方法[期刊论文]-计算机工程与应用2003(4)51.刘雷鸣.王艳关于网站评估模式的比较研究[期刊论文]-情报学报2004(2)52.刘延民.邵培基企业B2C电子商务网站质量研究[期刊论文]-价值工程2005(1)53.贺婷婷.闫永君国内外网站评价研究比较及分析[期刊论文]-图书与情报2006(3)54.胡冰川.张运华.夏德峰企业网站评价指标体系初探[期刊论文]-科技管理研究2004(2)55.蒋永新学术网站评价方法述评[期刊论文]-图书馆杂志2001(5)56.马庆国管理统计:数据获?⑼臣圃怼PSS工具与应用研究200257.史烽.张志良我国旅行社网站建设分析2006(z1)58.王峰.史烽旅行社网站的模糊综合评价研究2006(476)59.王伟军电子商务网站评价研究与应用分析[期刊论文]-情报科学2003(6)60.王宇智网络时代与旅行社经营[期刊论文]-桂林旅游高等专科学校学报2001(1)61.王知津.李明珍网站评价指标体系的构建方法与过程[期刊论文]-图书与情报2006(3)62.魏小安旅游发展与管理199663.巫宁.杨路明旅游电子商务理论与实务200364.张鑫炎我国旅行社实现电子商务的对策探究[期刊论文]-甘肃农业2006(4)65.赵林现代信息技术时代旅行社业的发展战略[期刊论文]-贵州商业高等专科学校学报2006(3)66.中国互联网络信息中心中国互联网络发展状况统计报告(2006年7月)2006本文链接：授权使用：上海海事大学(wflshyxy)，授权号：58291ccc-ac13-4474-a487-9e0800d393c5下载时间：2010年10月7日