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ISO9001:2000QUALITYMANUALWOLSTENHOLMEINTERNATIONALLIMITEDCONTENTS1.0ScopeoftheQualityManagementSystematWolstenholmeInternationalLimited1.1StatementofQualityPolicy2.0QualityManagementSystemDocumentedProcedures2.1DocumentControl2.2ControlofQualityRecords2.3InternalQualityAudits2.4ControlofNonconformingProduct2.5CorrectiveAction2.6PreventativeAction3.0QualityManagementSystemProcessesandInterrelations3.1OrganisationCharts3.2Responsibilities3.3InterrelationofProcesses3.4Processes1.0ScopeoftheQualityManagementSystematWolstenholmeInternationalLimitedWolstenholmeInternationalLimitedisaCompanywithalong-standingsuccessfulhistoryofsupplyingmetalpowders,pastes,pellets,varnish,offsetink,flexographyinkandotherrelatedproductsforuseinalargerangeofapplications,onaworldwidebasis.ThescopeoftheQualityManagementSystemencompassesallactivitiesontheDarwenSite.TheMetallicPowdersOperationatDarwenisresponsibleforthemanufactureandsupplyofmetalpowdersandpigmentsmainlyinaluminium,copperandbrass(bronze)basedalloys,foruseinprinting,inks,plasticsandotherindustrialandengineeringapplications.TheInkOperationatDarwenisresponsibleforthemanufactureofawiderangeandtypeofprintingink,'one-pack'goldink,varnishandrelatedprintingproducts.AllproductionprocessesatDarwenarevalidatedbeforeleavingthesiteandassuchsub-clause7.5.2isexcluded.TheoveralloperationatDarweniscontrolledbytheInk&PrintbusinessunitandtheIndustrialbusinessunit.TechnicalServiceandResearchandDevelopmentarevitaltothefuturedevelopmentoftheCompany,togetherwithunderstandinganddevelopingnewproductsandapplicationsforourcustomers.Themanufacturing,technicalandadministrationfunctionsoftheCompanyarebasedinDarwen,Lancashire,Englandandemploysome210staffatthatlocation.ThroughtheapplicationofQualityManagementSystemsandCompanywidetrainingprogrammes,WolstenholmeInternationalLtd.iscommittedtoensuringcontinuousimprovementstobothitsprocessesandproducttechnology.WOLSTENHOLMEINTERNATIONALLTD.QUALITYPOLICYWolstenholmeInternationalLimitediscommittedtotheprovisionofcustomersatisfaction.Qualityineverythingwedoisthecentralingredientintheabovecommitment.OurcommitmentgoesbeyondmaintainingaqualitysystemwhichfullycomplieswiththerequirementsofBS-EN-ISO9001.Wearecommittedtoachieving,maintainingandimprovingoverallorganisationalperformanceandcapabilitiesbytheapplicationoftheprinciplesoutlinedinBS-EN-ISO9004:2000Wewillmaintainandcontinuouslyimproveourqualitymanagementsystembythesettingofmeasurablequalityobjectivesthroughouttheorganisationandvigorousinternalaudits.Wewillreviewourperformanceatregularmanagementreviews.Additionalinputstothesereviewswillalsoincludecustomerfeedback,processperformanceandproductconformance.Theprimeoutputofthereviewwillbetoensurecontinuingcustomersatisfactionandimprovementofproducts.Aspartofthiscommitmentwewillidentifyandmeetthetrainingneedsofouremployees,soensuringthattheneedsofourcustomersaremet.ThisPolicywillbemadeavailablethroughoutourorganisationtoensurethatthecommitmenttoourcustomersisclearandwidelyunderstood.ChrisRavenscroftManagingDirector2.0QualityManagementSystemDocumentedProcedures2.1.DocumentControlAllqualitysystemdocumentationwillbemadeavailableviasupervisionintheTriangleISOAchieverPlusdatabases.Alldocumentsrelatingtothequalitysystemwillbecontrolled.ChangestoqualitysystemdocumentationmaybeproposedbyanymemberoftheCompany.SuchproposedchangeswillbereviewedbytheManagementRepresentativewhowillliaisewithotherqualitysystemdocumentationusersasnecessary.DeadTriangleISOAchieverPlusdocumentswillbearchivedwithinthedatabases.REF:ControlofQuality/EnvironmentalDocuments-WIQSP.1ISODocumentNocontrolISOAchieverdocumentOtherLotusNotesdocumentAS400DocumentExternalOriginDocumentControlWIQSP.1AutomatiicControlAutomaticControlAutomaticControlOtherDocumentationDocumentownercontrolsdocumentidentityanddistributionDocumentOwnercontrolsdocument,establishesandmaintains.AdequcyPriortoissueDocumentReviewChangestodocumentandrevisionstatusidentifiableDocumentavailabilityatpointofuseRemovalofobsoletedocumentsControlledDocumentYYNYYNStartNYNNEndControlofQualityRecordsAllqualityrecordswillbemaintainedandcontrolled.Therecordswillbelegibleandstoredinsuchamannerastoprotectthemfromdamage,lossanddeterioration.Qualityrecordswillalsobestoredandclearlylocatedinsuchamannerastofacilitateeasyretrievalofinformation.REF:ControlofQuality/EnvironmentalRecords-WIQSP.2RecordOwnerCreateRecordAssigntitle/recordnumberSecurelyStoreRecordUseRecordDefineRetentionPeriod/keepindefinatelyRetrieveRecordDocumentControlEndsAuditRecordControlRecordtobeusedRetentionPeriodExpiredRecordControltobeAuditedNNRecordControlWIQSP.2YYNYStartEnd2.3InternalQualityAuditsInternalauditswillbecarriedoutinaccordancewithCompanyproceduresandwillbeconductedforanyofthefollowingreasons:-(i)Onascheduledbasis.(ii)Asaresultofacustomercomplaint(partorfullaudit)(iii)Asaresultoftheneedfornewprocedurestoaccommodatenewbusinesssituations.(iv)Un-scheduledAuditsasrequestedbytheOperationsDirectororManagementRepresentative.(v)Follow-upaudits(partorfullaudits)willtakeplaceinordertoestab