ISOTR10013TECHNICALREPORT(PDF22)英文(1)

ReferencenumberISO/TR10013:2001(E)©ISO2001TECHNICALREPORTISO/TR10013Firstedition2001-07-15GuidelinesforqualitymanagementsystemdocumentationLignesdirectricespourledéveloppementdeladocumentationsurlessystèmesdemanagementdelaqualitéISO/TR10013:2001(E)PDFdisclaimerThisPDFfilemaycontainembeddedtypefaces.InaccordancewithAdobe'slicensingpolicy,thisfilemaybeprintedorviewedbutshallnotbeeditedunlessthetypefaceswhichareembeddedarelicensedtoandinstalledonthecomputerperformingtheediting.Indownloadingthisfile,partiesacceptthereintheresponsibilityofnotinfringingAdobe'slicensingpolicy.TheISOCentralSecretariatacceptsnoliabilityinthisarea.AdobeisatrademarkofAdobeSystemsIncorporated.DetailsofthesoftwareproductsusedtocreatethisPDFfilecanbefoundintheGeneralInforelativetothefile;thePDF-creationparameterswereoptimizedforprinting.EverycarehasbeentakentoensurethatthefileissuitableforusebyISOmemberbodies.Intheunlikelyeventthataproblemrelatingtoitisfound,pleaseinformtheCentralSecretariatattheaddressgivenbelow.©ISO2001Allrightsreserved.Unlessotherwisespecified,nopartofthispublicationmaybereproducedorutilizedinanyformorbyanymeans,electronicormechanical,includingphotocopyingandmicrofilm,withoutpermissioninwritingfromeitherISOattheaddressbeloworISO'smemberbodyinthecountryoftherequester.ISOcopyrightofficeCasepostale56
[e-mail]©ISO2001–AllrightsreservedISO/TR10013:2001(E)©ISO2001–AllrightsreservediiiContentsPageForeword.....................................................................................................................................................................ivIntroduction.................................................................................................................................................................v1Scope..............................................................................................................................................................12Normativereference......................................................................................................................................13Termsanddefinitions...................................................................................................................................14Qualitymanagementsystemdocumentation.............................................................................................24.1General............................................................................................................................................................24.2Purposesandbenefits..................................................................................................................................34.3Qualitypolicyanditsobjectives..................................................................................................................34.4Qualitymanual...............................................................................................................................................34.5Documentedprocedures..............................................................................................................................54.6Workinstructions..........................................................................................................................................64.7Forms..............................................................................................................................................................74.8Qualityplans..................................................................................................................................................74.9Specifications.................................................................................................................................................74.10Externaldocuments......................................................................................................................................74.11Records...........................................................................................................................................................85Processofpreparingqualitymanagementsystemdocumentation........................................................85.1Responsibilityforpreparation......................................................................................................................85.2Methodofpreparationofqualitymanagementsystemdocumentation..................................................85.3Useofreferences...........................................................................................................................................96Processofapproval,issueandcontrolofqualitymanagementsystemdocuments............................96.1Reviewandapproval.....................................................................................................................................96.2Distribution.....