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1/72Elementary‐DifficultCustomer(B0001)A:Goodevening.MynameisFabio,I’llbeyourwaiterfortonight.MayItakeyourorder?B:No,I’mstillworkingonit.ThismenuisnoteveninEnglish.What’sgoodhere?A:Foryousir,Iwouldrecommendspaghettiandmeatballs.B:Doesitcomewithcokeandfries?A:Itcomeswitheithersouporsaladandacomplimentaryglassofwine,Sir.B:I’llgowiththespaghettiandmeatballs,saladandthewine.A:Excellentchoice,yourorderwillbereadysoon.B:Howsoonissoon?A:Twentyminutes?B:Youknowwhat?I’lljustgogrababurgeracrossthestreet.Elementary‐CallingInSick(B0002)A:Hello,Danielspeaking,howmayIhelpyou?B:Hi,Daniel,Juliehere.A:Hi,Julie,howareyou?B:Actually,I’mfeelingquiteilltoday.A:I’msorrytohearthat.What’swrong?B:IthinkI’mcomingdownwiththeflu.Ihaveaheadache,asorethroatarunnynoseandI’mfeelingslightlyfeverish.A:Isee...soyou’recallinginsick?B:Yes,Iwashopingtotakethedayofftorecover.A:OK,then.Tryandgetsomerest.Elementary‐DailyLife‐HotelUpgrade(C0003)A:Goodafternoon.WhatcanIdoforyou?B:I’dliketocheckinplease.IhaveareservationunderthenameAnthonyRoberts.A:AllrightR.O.B.E.R.T.S...Oh,Mr.Robertswe’vebeenexpectingyou&andhereisyourkeycardtothepresidentialsuite.B:Buttheremustbesomemistake;myreservationwasforastandardroom.A:Areyousure?Letmedoublecheck.B:Yeah&Here,thisismyconfirmationnumber.A:You’rerightMr.Roberts,thereseemstobeamixup,unfortunatelywe’reoVerbookedatthemoment.B:So&A:Nottoworry.We’repleasedtoofferyouacomplimentaryupgrade.B:Presidentialsuitebaby!Elementary‐TheOffice‐Ineedanassistant!(C0004)A:...likeItoldyoubefore,wejustdon’thavetheresourcestohireyouanassistant.B:Iunderstandthat,butthefactiswe’reunderstaffed.A:Thetimingisjustnotright.Theeconomyisbad,andit’stooriskytotakeonnewstaff.B:Yeah,Iguessyou’reright....here’sanidea,whatifwehireanintern?Shewouldtakesomeoftheweightoffmyshoulders.A:She?B:Yeah,youknow,arecentgraduate.Shecouldgivemeahandwithsomeoftheseprojectsandwecouldkeepourcostsdown.A:Thatsoundsreasonable...letmeseewhatIcando.A:Tony,I’dliketointroduceyoutoyournewassistant.B:OK,great!Let’smeether!C:Hi,I’mAdam.B:Oh...hi...I’mTony...Elementary‐DailyLife‐CutInLine(C0005)A:Ican’tbelieveittookustwohourstogethere.ThetrafficinNewYorkisunbelievable.B:Yeah,butjustrelaxhoney,we’rehereandwe’regoingonvacation.Inafewhourswe’llbeinHawaii,andyou’llbeonthegolfcourse.A:Ohno!Lookatthatline!Itmustbeamilelong!There’snowayI’mwaitingforanothertwohours.B:Honey...don’t...C:Heyman,theendofthelineisoverthere.A:Yeah...C:Noseriously,Iwasherefirst,andyoucan’tcutinlinelikethis.A:Sayswho?C:Ido!A:Sosueme!C:Alright...that’sit....Elementary‐TheWeekend‐RoadTrip(C0006)A:So,areweallreadytogo?B:Yup,Ithinkso.Thecar’spacked;wehavemunchiesandmusic,andthemap’sinthecar.A:Didyougetthecamera?B:Gotit!Didyoufillupthetank?A:Yup,it’sallset.B:You’resurewe’renotforgettinganything?A:I’msure...we’vegotallourbasescovered.B:Well&let’sgetgoingthen!Iloveroadtrips!B:Um...doyouthinkwecanmakeapitstop?A:Butwe’veonlybeenontheroadfortenminutes.B:Iknow,butIforgottogotothebathroombeforeweleft.Elementary‐TheOffice‐Virus!(C0007)A:Ohgreat!Thisstupidcomputerfrozeagain!Thatsthethirdtimetoday!HeySamuel,canyoucometakealookatmyPC?Itsactingupagain.Itmusthaveavirusorsomething.B:Justgivemeasecond;Illberightup.B:Iranavirusscanonyourcomputer,anditturnsoutthatyouhavealotofinfectedfiles!A:ButImquitecarefulwhenImbrowsingthe2/72internet,IhavenoideahowIcouldhavepickedupavirus.B:Well,youhavetomakesurethatyouranti-virussoftwareisupdatedregularly;yourswasn’tuptodate,that’sprobablywhatwascausingyourproblems.A:Ok.Anythingelse?B:Yeah,trynottokickorhitthecomputer!A:Umyeah&Sorryaboutthat.Elementary‐DailyLife‐What’syournameagain?(C0008)A:Nick!How’sitgoing?B:Oh,hey...A:Whatareyoudoinginthisneighbourhood?Doyoulivearoundhere?B:Actually,myofficeisrightaroundthecorner.A:Itwasgreattomeetyoulastweekattheconference.Ireallyenjoyedourconversationaboutforeigninvestment.B:Yeah,yeah,itwasreallyinteresting.Youknow,I’minabitofahurry,buthere’smycard.Weshoulddefinitelymeetupagainandcontinueourdiscussion.A:Sure,youstillhavemycontactdetails,right?B:Youknowwhat,thisisreallyembarrassing,butyournamehasjustslippedmymind.Canyouremindme?A:Sure,mynameisAnaFerris.Don’tworryaboutit;ithappenstomeallthetime.I’mterriblewithnamestoo.Elementary‐TheWeekend‐Silenceplease!(C0009)A:Thosepeopleinfrontofusaremakingsomuchnoise.Itssoinconsiderate!B:Dontworryaboutit;it’snotsuchabigdeal.A:Oh...Icanthearathing!Excuseme,canyoukeepitdown?C:Sure,sorry’boutthat!A:Someonesphoneisringing!B:Honey,Ithinkitsyourphone.Didyouforgettoswitchitoff?A:Oh,no!Youreright.Thatssoembarrassing!C:Doyoumindkeepingitdown?Imtryingtowatchamoviehere!Elementary‐TheOffice‐DrivingSales(C0010)A:Allright,people.We’reholdingthismeetingtodaybecausewe’vegottodosomethingaboutoursales,andweneedtodoitNOW!Iwantconcretesolutions.Howdoyouintendtodrivesales...Roger?B:Well,infact,we’rethemostexpensiveinthemarket,somaybeweneedtolowerourpricestomatchthecompetitors?A:Lowerourprices?Notverycreative.It’llneverflywithSwan.Whatkindofthinkingisthat?Geez.Anybodyelsehaveabetterplan?Natalie?C:Um,perhaps,um,asalespromotion.Maybeatwo-for-o