QS90001327157

Copyright©,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation1INTERNALAUDITINGFORQS-9000Copyright©,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation2WelcomeRestroomsBreaksRegistrationsheetsPhonesEvaluationsForassistanceafterthiscourse...Copyright©,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation3IntroductionsNameCompanyTitle/PositionCurrentresponsibilitiesExperienceinqualitysystemsExperienceinauditingWhatdoyouexpecttolearnfromthiscourse?Copyright©,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation4AgendaAuditingfundamentalsTheauditsystemHumanfactorsroleinauditingAuditpreparationAuditperformanceOpeningmeetingClosingmeetingAuditreportFollow-upactionCasestudyExamCopyright©,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation5Exam(3-1/2hours)1-1/2hoursPart1(openbook)SevencasestudiesAnswerastheteamleaderIfthereisanonconformance,citetheclosestelement/subelementofQS-900015minutebreak2hoursPart2(closedbook)GeneralquestionsaboutauditingMultiplechoice/fillintheblank/true-falsePart3(closedbook)QS-9000requirementsMultiplechoice/fillintheblank/true-falseCopyright©,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation6MODULE1IntroductionCopyright©,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation7IntroductionThismodulewilldiscuss:DefinitionofqualityCostofnonqualityCostofqualityPreventioncostsAppraisalcostsQualitysystemCopyright©,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation8DefinitionofQualityQuality=?Copyright©,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation9DefinitionsofQualityDictionaryAcharacteristicorattributeofsomething;property;afeature.Excellence;superiority.Degreeorgradeofexcellence.DemingQualityhasmeaningonlyintermsofthecustomer,hisneeds,whatheisgoingtouseitfor.Continuousimprovement.Copyright©,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation10DefinitionsofQualityJuranFitnessforuse/fitnessforpurposeasseenbytheuser.Forlong-liveditems:availability,reliabilityandmaintainability(the“abilities”).RegulatedIndustriesMeetingspecificationsorrequirements.Copyright©,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation11DefinitionsofQualityCrosbyConformancetorequirements.IshikawaProductsandserviceswhichareeconomical,mostuseful,andalwayssatisfactorytotheconsumer.ISO8402Thetotalityofcharacteristicsofanentitythatbearonitsabilitytosatisfystatedandimpliedneeds.Copyright©,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation12CostsofNonqualityWasteduetoscraporrejecteditemsReperformanceofworkInefficientuseofresourcesServiceandwarrantycostsCustomerlossofconfidenceLossofmarketshareLiabilitycostsCopyright©,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation13CostofQualityPreventionandappraisalcostsCoststopreventnonconformancesCoststoevaluatequalityNonqualitycostsInternalfailurecostsExternalfailurecostsCopyright©,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation14VariablesAffectingQualityAccuracyinidentifyingcustomerrequirementsandexpectationsAdequacyofrawmaterialsAdequacyofproductdesignCompetencyofpersonnelVariancesinprocessequipmentAdequacyofmeasurestakentopreventdamagetotheproductafterproductionCopyright©,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation15VariablesAffectingQualityControlofproductionconditions,suchascleanliness,humidity,andtemperatureControlofchangesindesignorincustomerrequirementsControlofproductionprocesssupportsystems,suchaselectricpower,compressedair,andwaterAdequacyandaccuracyoftestandinspectionequipmentCorrectlyidentifyinginspectionandtestcriteriaCopyright©,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation16QualitySystemDefinition:“Theorganizationalstructure,responsibilities,procedures,processes,andresourcesneededtoimplementqualitymanagement.”ISO8402Copyright©,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation17TypesofQualitySystemsInternalQualitySystemImplementspoliciesandobjectivesIncludesqualitycontrolfunctionsIncludesqualityassuranceactivitiesExternalQualitySystemProvidesassurancespecificallyforthecustomerCopyright©,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation18MODULE2QS-9000OverviewCopyright©,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation19QS-9000OverviewThismodulewilldiscuss:QualitysystemdocumentationThetwentyelementsthatareISObasedTheautomotivesector-specificrequirementsThecustomer-specificrequirementsCopyright©,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation20QS-9000OverviewQualitySystemRequirementsQS-9000DevelopedbyChrysler,Ford,GeneralMotorsHarmonizesChrysler’sSupplierQualityAssuranceManual,Ford’sQ-101QualitySystemStandard,andGM’sNAOTargetsforExcellenceFoundedonISO9001:1994,Section4Copyright©,1996-ChryslerCorporation,FordMotorCom