QS9000培训资料

QS9000TrainingMaterialsGregoryA.JenkinsTotalQualityManagement(OISM470W)SmealCollegeofBusinessAdministrationPennsylvaniaStateUniversity无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台IceBreakerFormsmallgroupsIntroductionFieldofstudyCareerpathWhatyouexpecttogetfromtrainingSelectSpeakerToeffectivelysummarizeinformationpresentedabouteverygroupmemberSecretaryTorecordindividualresponses无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台QualityPerspectiveWhatisyourdefinition/perceptionofquality?Accordingtotheoralicebreakerpresentationsandnotetakinghowwouldyoudefineitsquality.Wereyourexpectationsmet?Why?Whynot?Whataresomeofyoursuggestionsforimprovement(documentationandpresentation)?无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台Quotes“Ithinkcompanieswillbemoreselectiveonwhotheyareplacingtheirbusinesswith.Ifyourcompanyisperformingbetterquality-wiseandreject-wise,thenIthinkitisgoingtobethecompanythatisconsideredforacontract.”TerryMartin,QualityManager,PlasticSourceInc.(ElPaso,TX)Thesuppliershallhavesystemsinplacetoensuremanagementofappropriateactivitiesduringconceptdevelopmentthroughproduction.”QS9000,paragraph4.1.2.4OrganizationalInterfaces无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台QS9000TrainingOutlineIntroductionPurposeISO9000BackgroundRequirementsRealWorldExamplesInteractiveExerciseConclusionSuggestedReadingsReferences无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台QS9000PurposeImprovingrelationshipstoimprovequality“Thegoalofdevelopingyoursuppliersisbasedontheneedtoprovidehighqualitytothecustomer.”EnhancequalitysystemsforsuppliersEliminateredundantrequirementsReducecosts无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台QS9000Purpose(continued)FundamentallydifferentfromISO9000.Designedtohelpsupplierstoautomakersprovideevidenceofstandardizedprocessesfordealingwithcustomers.Majorautomobilemanufacturerssetupteamswithsupplierstohelpindevelopment.无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台WhatisISO9000?AdvantagesOrganizationforInternationalStandardsEuropeanstandardsforqualityStandardsarebroadandvaguetoadapttodifferentculturesDoesNOTprovideframeworkfororganizationalimprovementandchangeCompaniesdocumentqualitysystemsinmanualstofacilitatetradethroughsupplierconformanceSuccesshascreatedvariousotherstandardssuchasQS9000无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台WhatisISO9000?(continued)DisadvantagesNotallcountriesacceptISOregistrarsMainlyforexportingfirmsBarriertotradeTimeconsumingCostlyDifficultforsmallfirmstoaffordDiscouragesfreethinkingandemployeeempowerment无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台BackgroundInformationWhatisthemeaningofQS-9000?QualitySystemRequirementsCommonsupplierqualitystandard(BigThree):ChryslerCorporationFordMotorCompanyGeneralMotorsCorporationAppliestosuppliersof:productionmaterialsproductionandservicepartsheattreatingpaintingandplatingotherfinishingservicesDoesNOTapplytoallsuppliersofBigThree无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台BackgroundInformation(continued)TE-9000ToolingandEquipmentSupplementInternalshorthandassupplementtoQS9000WorldwideCommitmentReleasedthroughoutNorthAmerica,severalcountriesofSouthAmerica,Europe,AustraliaandAsiaComplianceauditsbyqualifiedISO9001registrars:InternalCustomer(second-party)Third-party无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台QS9000RequirementsManagementresponsibility“defininganddocumentingitspoliciesforqualityalongwithitsobjectivesanditslevelofcommitment.Clearlinesofauthorityaredrawn,assigningresponsibilityformanaging,performingandverifyingallworkaffectingquality.”Training“shouldbeviewedasastrategicimperativeforallofasupplier’spersonnel.Asupplierfirmmusthavedocumentedproceduresforassessingtrainingneedsandfortrainingallpersonnelwhomightimpactacompany’squality.Recordsofpasttrainingmustalsobekept.”无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台QS9000Requirements(continued)1.Managementresponsibility2.Qualitysystem3.Contractreview4.Designcontrol5.Documentanddatacontrol6.Purchasing7.Controlofcustomer-suppliedproduct8.Productidentificationandtraceability9.Processcontrol10.Inspectionandtesting11.Controlofinspection,measuringandtestequipment12.Inspectionandteststatus13.Controlofnonconformingproduct14.Correctiveandpreventiveaction15.Handling,storage,packaging,preservationanddelivery16.Controlofqualityrecords17.Internalqualityaudits18.Training19.Servicing20.Statisticaltechniques无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台QS9000Requirements(continued)ManagementResponsibilityQualitypolicyOrganizationResourcesManagementrepresentativeOrganizationalinterfaceBusinessplanAnalysisanduseofc