Training Report

CatherineMiaoSeptember24,2014TheManagementImprovementTraining专注成果Focusonresults要当好一个管理者，第一个习惯就是以绩效结果为导向的行动。Thefirsthabitisanactionwithperformance-result-orientedifyouwanttobecomegoodmanager.培训中有价值的部分Valueaspectsofthetraining经理人重要职责Keyresponsibilityformanager授权Authority关于团队文化Teamculture关于团队目标Teamgoal时间管理Timemanagement高效执行力Highefficiencyexecution情境领导Thesituationalleadership部门人力资源管理DepartmentHRmanagement1.经理人的重要职责Keyresponsibilityformanager计划：规划部门及个人发展目标,确定工作重点及部门流程完善Plan:departmentandindividualtarget,whatfocuson,SOP组织：人员的选拔与招聘,下属责任的分配,资源的调配和运用Organization:staffrecruitingandscreening,joballocation,指导:工作教导-教他做事,反馈-告诉他好与不好,激励-让他开心做事Instruction:teachthemhowtodojob,feedbacktoletthemknowwhatisgoodandnotgood,inspiretoworkhappy控制：定期评估,重点问题的分析与处理,发现差距,持续发展。Control:regularevaluation,analysisandhandlekeyissue,identifygap,continuesdevelopment协调：上中下的沟通，内外部关系及矛盾的处理。Coordination:differentlevelcommunication,handleinternalandexternalrelationshipandconflict1.经理人的重要职责:经理人的五维度Keyresponsibilityformanager:fivedimensionsofmanager以身作则setagoodexampleandperformdutieshonestly激团发队潜领能导力影响力执行力InfluencepowerExecutivepower2.授权Authority授权----慢慢像教练一样辅导他Authority----provideguidancetostaffgraduallylikecoach2.授权:有效授权原则Authority:disciplineofeffectiveauthority职责和权利要相符Responsibilitymatchtheright授权要完整Completeauthority授权要有层次Differentlevelauthority给予适当的协助Provideproperassistant被授权者直接参与Authorizedstaffshouldtakepartin授权要有控制Theremusthavecontrolonauthority2.授权:授权三戒Authority:threepreceptsforauthority不敢授权，对自己缺乏信心feartoauthorizeduetolackconfidenceforhimself授权不到位，是对属下缺乏信心under-authorityduetolackofconfidenceforsubordinate授权过了头，是对事业缺乏责任感over-authorityduetoinabsenceofresponsibility2.授权:授权时可能出现的抗拒因素Authority:Resistivefactorthatcouldcomeoutduringauthority工作负荷重，不愿承担reluctanttotakeresponsibilityduetoheavyworkload认为工作没有重要感considerjobisnotimportant缺乏经验，信心不足Feelingdauntedresultfromlackofexperience担心自己能力不足worryaboutheisunder-qualified与同事比较，心理不平衡comparisonwithcolleagueleadtounbalanceinhisheart2.授权:授权的技巧Authority:skill掌握部属状况，研拟委派计划Knowwellsubordinateandprepareassignmentplan说明委派职责，激发工作意愿Clarifyassignedresponsibilityandinspireworkwill倾听部属反应，排除抗拒因素Listensubordinatefeedbackandmoveresistivefactor观察工作进展，提供经验指导Observeprogressandprovideguidance听取部属报告，给予肯定赞赏Hearsubordinatereportandappreciatewhathedid了解部属缺失，适时更正协助Knowsubordinatedeficitandassisttocorrectontime3.团队文化：团队统一价值观形成Teamculture:formunifiedteamvalues培训:由团队领导进行统一的培训，宣导传递正确的价值观Training:teamleaderprovideunifiedtraininganddeliverrightteamvalues沟通:与团队成员沟通，以达成共识Communication:communicatewithteammemberinordertoreachaconsensus练习:通过行为习惯的反复练习，巩固团队已形成的统一价值观Practice:strengthenunifiedteamvaluesafterbehaviorhabitconstantlypractice3.团队文化：个人与团队Teamculture:individualandteam个人:告诉你的团队成员，他在组织中的重要性。赞美与鼓励的力量是无穷大的！Individual:Tellyourteammemberthatheisimportantinteam.Thepowerofpraiseandencourageismeasureless团队:如果你想走的快，那么就一个人走;如果你想走的远，那么请和大家一起走。Team:Yougoaloneifyouwanttowalkquickly;pleasegowithotherpersonifyouwanttowalklongway.3.团队文化：行为准则Teamculture:codeofconduct部门管理制度团队公约团队共识3.团队文化：团队形象Teamculture:teamimage打造团队形象不是一个人能够做到的。onepersoncouldnotcompleteteam-built要集体中的每一个人都忠诚自己的组织，热爱自己的组织。eachteammembershouldbeloyalandlovetheirorganization只有这样大家心往一块想、劲往一块使，才可以打造出“招之能战、战之能胜、无坚不摧”的团队。Wecouldbuildstrongteamaslongastheyhaveacommongoalandworkinconcertedeffort4.团队目标Teamgoal设定目标setupgoal计划策略planandstrategy监督执行superviseandexecute4.团队目标:如何设定目标Teamgoal:howtosetuptarget按时间段Period短期目标short-term中期目标medium-term长期目标long-term按重要性Importance小目标small中目标medium大目标large限时Time-limited限定完成目标的具体时间setupspecifictimetoachievegoal准确描述目的accuratedescriptionfortarget准确描述你想要达到的目的或效果。descriptaccuratelygoalwhatyouwanttoachieve4.团队目标:误区——“说过了”≠“说清楚”Teamgoal:misunderstanding----spoken≠articulate例：eg.领导：小王，去帮我把A文件拿来。Leader:pleasetakeApapertome小王：是。Wang:yes小王将A1文件交给领导。WangtookA1toleader领导：（破口大骂）你是怎么回事，怎么叫你拿个文件都不会。Leader:(swear)youaretooinabilitytotakepaper小王：无语。（内心骂领导：NND，……）Wang:nowordbutcursethisleaderinhisheart思考：这个件事中是领导错了，还是小王错了？为什么？Thinking:Whohavedonewronginthisthing?Why?4.团队目标:计划策略Teamgoal:planandstrategy分解目标:将已知目标分解成不同的几个小目标，便于团队完成。Goalbreakdown:goalbreakdownintoseveralsmalltargetinordertoeasytoachieve制定计划:根据部门成员具体情况，制定实施计划。Workoutaplan:workoutaplanaccordingtostaffability授权委派:根据部门成员的能力分派任务工作。Assignment:allocatejobbasedonthemability激发潜能:安排工作时注意激发成员潜力，使之发挥最好效力。Inspirepotentialability:payattentiontoinspirepotentialwhenassigningjobinordertoachievebesteffective4.团队目标:监督执行Teamgoal:superviseandexecute团队执行力teamexecutive定时监督:事实证明在实现目标的进程中，及时的监督和定时的检查非常重要，它能让团队的工作一直朝着原定的目标前进，而不偏离。Superviseregularly:Itisimportanttosuperviseregularlyandinspecttimelysothatteamwilladvanceoriginalobjectivewithoutdeviation.必要协助necessaryassistant5.时间管理Timemanagement时间管理就是“自我管理”Timemanagementisself-management借由“改变自己既有的习惯”，让自己做事有效率Timemanagementcouldchangehabitandimproveeffective时间管理就是事前的规划或长期的计划Timemanagementissettingupplaninadvanceorlongtermplan5.时间管理:3个基本法则Timemanagement：threebasicrules焦点法则：一次专心认真处理一件事Lawoffocus:focusonhandlingonethingonetiem80/20法则：慎选优先级，依次序