QS_9000_培训资料

QS9000TrainingMaterialsIceBreakerFormsmallgroupsIntroductionFieldofstudyCareerpathWhatyouexpecttogetfromtrainingSelectSpeakerToeffectivelysummarizeinformationpresentedabouteverygroupmemberSecretaryTorecordindividualresponsesQualityPerspectiveWhatisyourdefinition/perceptionofquality?Accordingtotheoralicebreakerpresentationsandnotetakinghowwouldyoudefineitsquality.Wereyourexpectationsmet?Why?Whynot?Whataresomeofyoursuggestionsforimprovement(documentationandpresentation)?Quotes“Ithinkcompanieswillbemoreselectiveonwhotheyareplacingtheirbusinesswith.Ifyourcompanyisperformingbetterquality-wiseandreject-wise,thenIthinkitisgoingtobethecompanythatisconsideredforacontract.”TerryMartin,QualityManager,PlasticSourceInc.(ElPaso,TX)Thesuppliershallhavesystemsinplacetoensuremanagementofappropriateactivitiesduringconceptdevelopmentthroughproduction.”QS9000,paragraph4.1.2.4OrganizationalInterfacesQS9000TrainingOutlineIntroductionPurposeISO9000BackgroundRequirementsRealWorldExamplesInteractiveExerciseConclusionSuggestedReadingsReferencesQS9000PurposeImprovingrelationshipstoimprovequality“Thegoalofdevelopingyoursuppliersisbasedontheneedtoprovidehighqualitytothecustomer.”EnhancequalitysystemsforsuppliersEliminateredundantrequirementsReducecostsQS9000Purpose(continued)FundamentallydifferentfromISO9000.Designedtohelpsupplierstoautomakersprovideevidenceofstandardizedprocessesfordealingwithcustomers.Majorautomobilemanufacturerssetupteamswithsupplierstohelpindevelopment.WhatisISO9000?AdvantagesOrganizationforInternationalStandardsEuropeanstandardsforqualityStandardsarebroadandvaguetoadapttodifferentculturesDoesNOTprovideframeworkfororganizationalimprovementandchangeCompaniesdocumentqualitysystemsinmanualstofacilitatetradethroughsupplierconformanceSuccesshascreatedvariousotherstandardssuchasQS9000WhatisISO9000?(continued)DisadvantagesNotallcountriesacceptISOregistrarsMainlyforexportingfirmsBarriertotradeTimeconsumingCostlyDifficultforsmallfirmstoaffordDiscouragesfreethinkingandemployeeempowermentBackgroundInformationWhatisthemeaningofQS-9000?QualitySystemRequirementsCommonsupplierqualitystandard(BigThree):ChryslerCorporationFordMotorCompanyGeneralMotorsCorporationAppliestosuppliersof:productionmaterialsproductionandservicepartsheattreatingpaintingandplatingotherfinishingservicesDoesNOTapplytoallsuppliersofBigThreeBackgroundInformation(continued)TE-9000ToolingandEquipmentSupplementInternalshorthandassupplementtoQS9000WorldwideCommitmentReleasedthroughoutNorthAmerica,severalcountriesofSouthAmerica,Europe,AustraliaandAsiaComplianceauditsbyqualifiedISO9001registrars:InternalCustomer(second-party)Third-partyQS9000RequirementsManagementresponsibility“defininganddocumentingitspoliciesforqualityalongwithitsobjectivesanditslevelofcommitment.Clearlinesofauthorityaredrawn,assigningresponsibilityformanaging,performingandverifyingallworkaffectingquality.”Training“shouldbeviewedasastrategicimperativeforallofasupplier’spersonnel.Asupplierfirmmusthavedocumentedproceduresforassessingtrainingneedsandfortrainingallpersonnelwhomightimpactacompany’squality.Recordsofpasttrainingmustalsobekept.”QS9000Requirements(continued)1.Managementresponsibility2.Qualitysystem3.Contractreview4.Designcontrol5.Documentanddatacontrol6.Purchasing7.Controlofcustomer-suppliedproduct8.Productidentificationandtraceability9.Processcontrol10.Inspectionandtesting11.Controlofinspection,measuringandtestequipment12.Inspectionandteststatus13.Controlofnonconformingproduct14.Correctiveandpreventiveaction15.Handling,storage,packaging,preservationanddelivery16.Controlofqualityrecords17.Internalqualityaudits18.Training19.Servicing20.StatisticaltechniquesQS9000Requirements(continued)ManagementResponsibilityQualitypolicyOrganizationResourcesManagementrepresentativeOrganizationalinterfaceBusinessplanAnalysisanduseofcompany-leveldataCustomersatisfactionDesignControlRequirementsGeneralInformationDesignanddevelopmentplanningRequiredskillsOrganizational,technicalinterfacesDesigninputDesignoutputDesignreviewDesignverificationDesignvalidationDesignchangesQualitySystemRequirementsGeneralQualitysystemproceduresQualityplanningSpecialcharacteristicsUseofcross-functionalteamsFeasibilityreviewsThecontrolplanNamesomecommonrequirementprocessesCommonprocessesDocumentationTestingImplementationProcessesusedtoenhancesupplierqualitysystems,eliminateredundantrequirementsandreducecosts.Whataresomesupplychainpriorities?SupplyChainPrioritiesbyautoassemblers,directsuppliersandindirectsuppliersorderofimportance.1.Consistency2.Reliability3.Relationship4.Technologicalcapability5.Flexibility6.Price7.Service8.FinancesRealWorldExampleI“SupplierServicesInc.(SSI)’sstatedgoalistoworkwithsmallandmedium-sizedmanufacturerstoachievecompliancewithISO9000,QS9000andotherindustry-specificqualitysystemrequirements.Theirmessagetothosemanufacturersortheirsuppliersisthatwhileitisextremelydifficulttomanagequalityandmanufacturingstandardswhen