TS16949_2

ReferencenumberISO/TS16949:2002(E)©ISO2002TECHNICALSPECIFICATIONISO/TS16949Secondedition2002-03-01Qualitymanagementsystems—ParticularrequirementsfortheapplicationofISO9001:2000forautomotiveproductionandrelevantservicepartorganizationsSystèmesdemanagementdelaqualité—Exigencesparticulièrespourl'applicationdel'ISO9001:2000pourlaproductiondesérieetdepiècesderechangedansl'industrieautomobileISO/TS16949:2002(E)PDFdisclaimerThisPDFfilemaycontainembeddedtypefaces.InaccordancewithAdobe'slicensingpolicy,thisfilemaybeprintedorviewedbutshallnotbeeditedunlessthetypefaceswhichareembeddedarelicensedtoandinstalledonthecomputerperformingtheediting.Indownloadingthisfile,partiesacceptthereintheresponsibilityofnotinfringingAdobe'slicensingpolicy.TheISOCentralSecretariatacceptsnoliabilityinthisarea.AdobeisatrademarkofAdobeSystemsIncorporated.DetailsofthesoftwareproductsusedtocreatethisPDFfilecanbefoundintheGeneralInforelativetothefile;thePDF-creationparameterswereoptimizedforprinting.EverycarehasbeentakentoensurethatthefileissuitableforusebyISOmemberbodies.Intheunlikelyeventthataproblemrelatingtoitisfound,pleaseinformtheCentralSecretariatattheaddressgivenbelow.©ISO2002Allrightsreserved.Unlessotherwisespecified,nopartofthispublicationmaybereproducedorutilizedinanyformorbyanymeans,electronicormechanical,includingphotocopyingandmicrofilm,withoutpermissioninwritingfromeitherISOattheaddressbeloworISO'smemberbodyinthecountryoftherequester.ISOcopyrightofficeCasepostale56•[e-mail](seebelow)andthecarmanufacturersDaimlerChrysler,FordMotorCompany,GeneralMotorsCorp.NeitherthisTechnicalSpecificationnoranyextractfromitmaybereproducedinaretrievalsystemortransmittedinanyformorbyanymeans,electronic,photocopying,recordingorotherwisewithoutpriorwrittenpermissionbeingsecured.Requestsforpermissiontoreproduceand/ortranslatenon-boxedtextshouldbeaddressedtooneoftheaddressesbelow:InternationalAutomotiveOversightBureau(IAOB/USA)AssociazioneNazionaleFraIndustrieAutomobilistiche(ANFIA/Italy)ComitédesConstructeursFrançaisd'Automobiles(CCFA/France)FédérationdesIndustriesdesÉquipementspourVéhicules(FIEV/France)SocietyofMotorManufacturersandTraders(SMMT/UK)VerbandderAutomobilindustrie-QualitätsmanagementCenter(VDA-QMC/Germany)ii©ISO2002–Allrightsreserved©ANFIA,©CCFA/FIEV,©SMMT,©VDA,©DaimlerChrysler,FordMotorCompany,GeneralMotorsCorp.–AllrightsreservedISO/TS16949:2002(E)©ISO2002–Allrightsreserved©ANFIA,©CCFA/FIEV,©SMMT,©VDA,©DaimlerChrysler,FordMotorCompany,GeneralMotorsCorp.–AllrightsreservediiiContentsPageForewordviiRemarksforcertificationviiiIntroductionix0.1Generalix0.2Processapproachix0.3RelationshipwithISO9004xi0.3.1IATFGuidancetoISO/TS16949:2000xi0.4Compatibilitywithothermanagementsystemsxi0.5GoalofthisTechnicalSpecificationxii1Scope11.1General11.2Application12Normativereference23Termsanddefinitions23.1Termsanddefinitionsfortheautomotiveindustry24Qualitymanagementsystem34.1Generalrequirements34.1.1Generalrequirements—Supplemental44.2Documentationrequirements44.2.1General44.2.2Qualitymanual54.2.3Controlofdocuments54.2.3.1Engineeringspecifications54.2.4Controlofrecords64.2.4.1Recordsretention65Managementresponsibility65.1Managementcommitment65.1.1Processefficiency65.2Customerfocus75.3Qualitypolicy75.4Planning75.4.1Qualityobjectives75.4.1.1Qualityobjectives—Supplemental75.4.2Qualitymanagementsystemplanning75.5Responsibility,authorityandcommunication85.5.1Responsibilityandauthority85.5.1.1Responsibilityforquality85.5.2Managementrepresentative85.5.2.1Customerrepresentative85.5.3Internalcommunication85.6Managementreview95.6.1General95.6.1.1Qualitymanagementsystemperformance9ISO/TS16949:2002(E)iv©ISO2002–Allrightsreserved©ANFIA,©CCFA/FIEV,©SMMT,©VDA,©DaimlerChrysler,FordMotorCompany,GeneralMotorsCorp.–Allrightsreserved5.6.2Reviewinput95.6.2.1Reviewinput—Supplemental95.6.3Reviewoutput106Resourcemanagement106.1Provisionofresources106.2Humanresources106.2.1General106.2.2Competence,awarenessandtraining106.2.2.1Productdesignskills116.2.2.2Training116.2.2.3Trainingonthejob116.2.2.4Employeemotivationandempowerment116.3Infrastructure116.3.1Plant,facilityandequipmentplanning116.3.2Contingencyplans126.4Workenvironment126.4.1Personnelsafetytoachieveproductquality126.4.2Cleanlinessofpremises127Productrealization127.1Planningofproductrealization127.1.1Planningofproductrealization—Supplemental137.1.2Acceptancecriteria137.1.3Confidentiality137.1.4Changecontrol137.2Customer-relatedprocesses137.2.1Determinationofrequirementsrelatedtotheproduct137.2.1.1Customer-designatedspecialcharacteristics147.2.2Reviewofrequirementsrelatedtotheproduct147.2.2.1Reviewofrequirementsrelatedtotheproduct—Supplemental147.2.2.2Organizationmanufacturingfeasibility147.2.3Customerco