TS16949 encn

1ReferencenumberISO/TS16949:2002(E)©ISO2002TECHNICALSPECIFICATIONISO/TS16949Secondedition2002-03-01Qualitymanagementsystems—ParticularrequirementsfortheapplicationofISO9001:2000forautomotiveproductionandrelevantservicepartorganizationsSystèmesdemanagementdelaqualité—Exigencesparticulièrespourl'applicationdel'ISO9001:2000pourlaproductiondesérieetdepiècesderechangedansl'industrieautomobileISO/TS16949:2002(E)PDFdisclaimerThisPDFfilemaycontainembeddedtypefaces.InaccordancewithAdobe'slicensingpolicy,thisfilemaybeprintedorviewedbutshallnotbeeditedunlessthetypefaceswhichareembeddedarelicensedtoandinstalledonthecomputerperformingtheediting.Indownloadingthisfile,partiesacceptthereintheresponsibilityofnotinfringingAdobe'slicensingpolicy.TheISOCentralSecretariatacceptsnoliabilityinthisarea.AdobeisatrademarkofAdobeSystemsIncorporated.DetailsofthesoftwareproductsusedtocreatethisPDFfilecanbefoundintheGeneralInforelativetothefile;thePDF-creationparameterswereoptimizedforprinting.EverycarehasbeentakentoensurethatthefileissuitableforusebyISOmemberbodies.Intheunlikelyeventthataproblemrelatingtoitisfound,pleaseinformtheCentralSecretariatattheaddressgivenbelow.©ISO2002Allrightsreserved.Unlessotherwisespecified,nopartofthispublicationmaybereproducedorutilizedinanyformorbyanymeans,electronicormechanical,includingphotocopyingandmicrofilm,withoutpermissioninwritingfromeitherISOattheaddressbeloworISO'smemberbodyinthecountryoftherequester.ISOcopyrightofficeCasepostal[e-mail](seebelow)andthecarmanufacturersDaimlerChrysler,FordMotorCompany,GeneralMotorsCorp.NeitherthisTechnicalSpecificationnoranyextractfromitmaybereproducedinaretrievalsystemortransmittedinanyformorbyanymeans,electronic,photocopying,recordingorotherwisewithoutpriorwrittenpermissionbeingsecured.Requestsforpermissiontoreproduceand/ortranslatenon-boxedtextshouldbeaddressedtooneoftheaddressesbelow:InternationalAutomotiveOversightBureau(IAOB/USA)AssociazioneNazionaleFraIndustrieAutomobilistiche(ANFIA/Italy)ComitédesConstructeursFrançaisd'Automobiles(CCFA/France)FédérationdesIndustriesdesÉquipementspourVéhicules(FIEV/France)SocietyofMotorManufacturersandTraders(SMMT/UK)VerbandderAutomobilindustrie-QualitätsmanagementCenter(VDA-QMC/Germany)ContentsPageForeword7Remarksforcertification8Introduction100.1General100.2Processapproach100.3RelationshipwithISO9004120.3.1IATFGuidancetoISO/TS16949:2000120.4Compatibilitywithothermanagementsystems130.5GoalofthisTechnicalSpecification131Scope141.1General141.2Application152Normativereference153Termsanddefinitions163.1Termsanddefinitionsfortheautomotiveindustry164Qualitymanagementsystem184.1Generalrequirements1834.1.1Generalrequirements—Supplemental184.2Documentationrequirements194.2.1General194.2.2Qualitymanual194.2.3Controlofdocuments204.2.3.1Engineeringspecifications204.2.4Controlofrecords214.2.4.1Recordsretention215Managementresponsibility225.1Managementcommitment225.1.1Processefficiency225.2Customerfocus225.3Qualitypolicy225.4Planning235.4.1Qualityobjectives235.4.1.1Qualityobjectives—Supplemental235.4.2Qualitymanagementsystemplanning235.5Responsibility,authorityandcommunication235.5.1Responsibilityandauthority235.5.1.1Responsibilityforquality245.5.2Managementrepresentative245.5.2.1Customerrepresentative245.5.3Internalcommunication245.6Managementreview255.6.1General255.6.1.1Qualitymanagementsystemperformance255.6.2Reviewinput255.6.2.1Reviewinput—Supplemental265.6.3Reviewoutput266Resourcemanagement276.1Provisionofresources276.2Humanresources276.2.1General276.2.2Competence,awarenessandtraining276.2.2.1Productdesignskills276.2.2.2Training286.2.2.3Trainingonthejob286.2.2.4Employeemotivationandempowerment286.3Infrastructure286.3.1Plant,facilityandequipmentplanning296.3.2Contingencyplans296.4Workenvironment296.4.1Personnelsafetytoachieveproductquality296.4.2Cleanlinessofpremises2947Productrealization307.1Planningofproductrealization307.1.1Planningofproductrealization—Supplemental307.1.2Acceptancecriteria317.1.3Confidentiality317.1.4Changecontrol317.2Customer-relatedprocesses317.2.1Determinationofrequirementsrelatedtotheproduct317.2.1.1Customer-designatedspecialcharacteristics327.2.2Reviewofrequirementsrelatedtotheproduct327.2.2.1Reviewofrequirementsrelatedtotheproduct—Supplemental337.2.2.2Organizationmanufacturingfeasibility337.2.3Customercommunication337.2.3.1Customercommunication—Supplemental337.3Designanddevelopment337.3.1Designanddevelopmentplanning337.3.1.1Multidisciplinaryapproach347.3.2Designanddevelopmentinputs347.3.2.1Productdesigninput357.3.2.2Manufacturingprocessdesigninput357.3.2.3Specialcharacteristics357.3.3Designanddevelopmentoutputs367.3.3.1Productdesignoutputs—Supplemental367.3.3.2Manufacturingprocessdes