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ClientReception接待客户接待处receptiondeskreceptionistWORDS•appointmentn.预约（与人见面）•investmentn.投资•insb’splace代替某人•showsb.around带某人转转•downtownn./adv.市区•entertainmentn.娱乐，招待•citysights城市风景•accompanyvi.&vt.陪同，陪伴•beashame真遗憾•packagen.包装•overseevt.监督，检查=supervise,checkup•factorysite厂房•productionline生产线•qualitycontrol质量检查，质量控制•runsmoothly平稳运转•moveon前进WORDS•appointmentn.预约（与人见面）•对比：reservation（餐厅酒店医院预约）I’mcallingtoconfirmyourappointmentwithDr.Hu.IhaveanappointmentwithMr.ChenonFridayafternoon.•In/takesb’splace代替某人I’minMr.Wilson’splaceduringhisvacation.我在Wilson外出度假期间代替他。•showsb.around带某人转转Letmeshowyouaroundourfactory.Mysecretarywillshowyouaroundthecitysightstomorrowevening.•downtown市区•Godowntowntohavesomeentertainments.去市区找点乐子。•accompanyvi.&vt.陪同，陪伴=bewith,betogetherwith1)accompanysb./sth.陪伴，伴随Mysecretaryaccompaniesmeduringmytrip.我秘书将会全程伴着我。2)accompanywithsb.（同辈）AllyalwaysaccompanieswithmewheneverI’mdown.无论何时当我沮丧时艾丽总是陪伴着我。3)accompanybysb.（上下级长辈）Childrenunder14shouldbeaccompaniedbyadults.十四岁以下儿童需有成人陪伴。•overseevt.监督，检查Qualitycontrolpeopleoverseethequalityoftheproductsandhelptokeepthemachinesrunsmoothly.质检人员监督产品质量以及协助维持机械的顺利运转。•moveon前进Let’smoveontotheworkshop.我们继续去车间那儿看看。Allkindsofclientreception!•前台接待receptiondesk•会议接待conferencereception•业务接待businessreception•验厂接待factorytourreception•前台接待receptiondeskHowmayIhelpyou?会议接待conferencereception•Preparepaperwork&equipments准备开会资料和设备•Budget会议开支(forfruit,drink,rent,printing,car,souvenir,etc)•Arrangepeople&car安排人员车辆•Thevenuelayout会场布置•Carefortheattendants照顾出席者(hotelmorningcall,routes,etc)业务接待businessreception•Dinnerparty•Drink•KTV•Bar•Tour验厂接待factorytourreception•Hereweonlyrefertoreceptionsforclientsandforeignboss!（如果是社会责任验厂的话，会要求查看你的各类证件，营业执照，银行开户证明，环保证，消防验收合格证，员工手册，工资表，考勤记录、员工档案，合同等资料的。如果是查看该厂质量体系的话，就有点ISO认证的味道哦！）验厂接待factorytourreceptionBepreparedinseveralaspects:◆Basicinformation(thenumberofstaff,history,certificates)◆Arrangecars,hotels◆Staffworkingattitude(suitswearing)◆Generalsanitation(smoking)◆Productdisplay◆Qualitycontrol对话练习1-接待外国客户A:Mr.Bryant?Hello,I’mMikefromUBScorporation.Howwasyourflight?布莱恩先生吗？你好，我是UBS公司的迈克。你一路顺利吧？B:Itwasreallybumpy.Iwasunabletosleepontheplane.一路很颠簸啊,飞机上也睡不着。A:Youmustbeverytired.Letmehelpyouwithyourbag.IsityourfirsttimetoSeattle?你肯定累坏了，我来帮你提行李吧。这是你第一次来西雅图吗？B:Yes.WouldyoubeabletoshowmearoundthecitysightsinSeattle?是的。你可以带我转转西雅图的城市景观吗？A:Ofcourse!Actuallythat’swhatI’mgoingtodothisevening.当然可以！其实这就是我今晚打算做的事呢B:Thankyou.You’retookind.A:Nowlet’sgotothehotelfirst.Dropoffyourthingsandhavealittlerest.I’vebookedatableataChineserestaurant.Afterwards,I’lltakeyoudowntowntoseethecitysights.Howdoesthatsoundtoyou?B:Itsoundswonderful!Seattle’snightlifemustbeveryexciting.Thankyouforyouhospitality.听起来太美妙了！西雅图的夜生活肯定很热闹。谢谢您的热情款待。对话练习2-客户参观工厂T:Hereweareinthefactory.Thisisourdirectoroftheassemblyline,Amber.这就是我们的工厂了，这位是流水线主管安博先生。Amber:Nicetomeetyou!B:Nicetomeetyou,too!T:Thiswayplease.Asyouseethatthisisourassemblyline,alloftheequipmentisimportedfromBritish.Thevolumeofdailyoutputisupto10.000units.这边请，就您所见这是我们的流水线，全部设备都从英国进口。每日产量达一万件。B:Good.Advancedequipmentguaranteeshighoutput!Buthowdoyoucontrolthequalityofyourproducts?很好，先进设备保证高产量！但你们如何控制产品质量？T:Weemphasizethequalityoftheproductstoourstaffeveryday.AndwehaveQCpeopletomonitoreverystepinmakingtheproduct.Ourpassrateisover95%.我们每天都跟员工强调质量问题。而且我们有质管人员指导每一步生产。我们的产品合格率超过95%。B:95%！I’msatisfiedwithyourproductioncapacityandquality.T:I’mhappytohearthat.Let’smoveontothenextroom…很高兴听到您那样说，我们继续去下一个车间参观吧。。。