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高考英语书面表达投诉信写作高分必背（黄金模版经典范例）AletterofcomplaintPassagestructure:提出问题---说明具体情况---提出解决问题的办法投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。组织提纲时要遵循“三步走”的写作规律：第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。第二段：写明投诉的原因、问题的经过及产生的后果。可以说具体的理由，也可以说问题的具体体现方式。第三段：提出解决方案，不需展开。这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。还要注意做到公平、公正。Usefulsentencepatterns1.Iamwritingtocomplainabout…\Iamwritingtomakeacomplaintabout…\Iamwritingtoexpressmydissatisfactionabout…2.Thereissomethingwrongwith…Ibought.Foronething,..…;foranotherthing…3.Icanhardlybear\tolerate…anymore.4.Ihopeyoucanconsidermysuggestionsandimprovethesituation5.Itrustyouwilltakethismatterseriouslyandmakeanefforttopreventtherecurrenceofthiskind.6.Iwouldliketohavearefund(退款)orareplacement（更换）assoonaspossible.段尾常用语：(1)Itwouldbehighlyappreciatedifyoucould…(2)Ibelieveyouwilltakemycomplaintsseriouslyand…(3)Ihopeyouwillgivedueattentiontothismatter.(4)Iwouldliketogetthismattersettledbytheendofthismonth.(5)Icouldnotbemoresatisfiedifyoucankindly…(6)Iwouldappreciateitverymuchifyoucould…第一篇Samples假设你是李华，你新买的某外国品牌MP3出了故障，现你写信到其公司反映问题：购买日期：上个月故障：一周前屏幕坏了，看不见屏幕内容已跟当地销售商家投诉，但其不能解决要求：更换一台新的，如不行则要求退货，拿回货款。DearSirorMadam,IamLiHua.Iamwritingtocomplainaboutthecellphoneproducedbyyourcompany.Outofmysatisfaction,thecellphoneIboughtlastmonthbrokedownaweekago.Icannotseeanythingonthescreen,whichhasagreateffectonmydailylifeandmywork.Muchtomydisappointment,IhavetalkedaboutthiswiththeshopwhichsoldmethisMP3,buttheycouldn’tdoanythingaboutit.Icanhardlybearthepoorserviceofferedbyyourcompany’sagents.Ihavenochoicebuttoturntoyourhelp.ItisrequiredthatyoushouldmakeareplacementofmyMP3nolaterthantheendofthismonth.Hopeyoucanlookintothematter,considermysuggestionsandsolvethisproblemassoonaspossible.Itwouldbehighlyappreciatedifitissolvedasexpected.Ifnot,Iwouldliketohaveafullrefundortakelegalaction.Lookingforwardtoyourearlyreply.RegardsLiHua投诉信格式模板：Dear________，Iam________(自我介绍).IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout________(抱怨的事情)．Thereasonformydissatisfactionis________(总体介绍).Inthefirstplace,________(抱怨的第一个方面).Inaddition,________(抱怨的第二个方面).Underthesecircumstances,Ifindit________(感觉)to________(抱怨的方面带来的后果)．Iappreciateitverymuchifyoucould________(提出建议和请求),preferably________(进一步的要求),andIwouldliketohavethismattersettledby________(设定解决事情最后期限)．ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.Yourssincerely，LiMing第二篇投诉信：汤姆在一家商店购得劣质商品，遂与营业员交涉。但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封投诉信。January3,2003DearManager,NowIamwritingtotellyouthatIboughtaTVsetfromyourshopseveraldaysago.ButwhenIbroughtithomeandturnediton,Ifounditdidn’tworkproperly.SoItookitbacktotheshopandtoldtheassistantwhathadhappened.Tomysurprise,yourassistantdidn’thelpmetosolvetheproblem.Onthecontrary,heshoutedatmerudelyandrefusedtoexamineit.Iknowthatyourshopenjoysahighreputationofgoodservice,soIboughttheTVsetinyourshop.Buttoday,Iamsorrytofindthatsuchserviceshouldhavehappenedinyourshopandyourassistantdidn’tseriouslythinkoftheinterestsofcustomers.Ihopeyouwilllookintothematterandgivemeareasonableexplanation.Iamwaitingtoknowhowyouwilldealwithit.ThankyouforyourconsiderationandIamexpectinganearlyreply.Sincerelyyours,Tom第三篇网上购物书籍投诉信书面表达范文：DearSirorMadam,I’mastudentfromGuangmingMiddleSchool.Asafaithfulsupporterofyourwebsite,Ihaveenjoyedyourconvenienceandtimelyservice.Butthistime,I’mwritingforyourhelp.OnDec26th,Iorderedabest-sellerTwilightthroughyourwebsite.Unfortunately,quiteafewpageswerefoundmissingwhenIreaditafterwards,greatlyaffectingmyunderstandingofthebook.Iwaswonderingwhetheryoucouldsolvethisprobleminaproperway,forinstance,sendingmeanewbook,forIreallylovethebook.Yourearliestreplywillbeappreciated.Thankyou!实战演练作文翻译尊敬的布朗先生，我很高兴地告诉您，我们上周日订购的冰箱fridge在9月21日收到了。但是我们很遗憾地发现这台冰箱无法正常运行。使用这台冰箱几天之后，我们发现在里面的食物很快变质了。当我们测量里面的温度temperature时，困惑地发现温度在17℃，明显超出了0℃—9℃的标准温度范围beyondthestandardtemperaturebetween0℃and9℃。不用说，这个问题已经影响了我们的正常生活。您能尽快派人过来维修一下吗？请即刻关注并尽快回复，不胜感激。您忠实的顾客李华高考英语书面表达投诉信写作参考答案【模仿翻译】尊敬的布朗先生，我很高兴地告诉您，我们上周日订购的冰箱在9月21日收到了。但是我们很遗憾地发现这台冰箱无法正常运行。使用这台冰箱几天之后，我们发现在里面的食物很快变质了。当我们测量里面的温度时，困惑地发现温度在17℃，明显超出了0℃—9℃的标准温度范围。不用说，这个问题已经影响了我们的正常生活。您能尽快派人过来维修一下吗？请即刻关注并尽快回复，不胜感激。您忠实的顾客李华【模仿翻译】DearMr.Brown,IamgladtoinformyouthatthefridgeweorderedlastSundaywasreceivedonSeptember21.Butweareregretfultofindthatitcannotworknormally.Afterusingthefridgeforafewdays,wefoundthatthefoodkeptinitgotbadquickly.Whenwetookthetemperatureinit,wewereconfusedtofinditwasabout17℃,obviouslybeyondthestandardtemperaturebetween0℃and9℃.Needlesstosay,thisproblemhasinterruptedournormallife.Couldyoupleasesendamantorepairitinashorttime?Yourpromptattentionandearlyreplywillbeappreciated.Yoursfaithfully,LiHua【模拟真题1：投诉服务态度】假如你是李华，昨天在商场购买了一台电风扇，回家后发现它不能运转。你回到店里与营业员交涉时该营业员对你的态度恶劣，对你提出的问题不予受理。请你为此向经理写一封投诉信。【模拟真题：投诉服务态度】DearMananger,IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint.YesterdayIboughtanelectricfaninyourshop,butwhenIgothomeandturnediton,itdidn’twork.SoItookitbackandtalkedtotheassistantabouttheproblem.Tom