搜索
Theserviceprocedureofbellman行李服务程序1-1Welcometheguest迎接宾客Scene:AcarpullsupinfrontofYongJiangHotelandabellman(B)goesforwardtomeettheguest(G),openingthedoorofthecarforhim.B:Goodevening,sir.Welcometoourhotel.G:Thanks,Goodevening.B:(Openingthetrunk,takingoutthebaggageandlookingatthenameonthebaggagetags.)I’mthebellman,Mr.Bellow.Soyouhavegotaltogetherfourpiecesofbaggage?G:Yes.B:TheReceptionDeskisstraightahead.Afteryou,please.1-2Showtheguesttotheroom引客上房(Whentheguestfinishedthecheckin,thebellmantookthekeytagfromhishand.)B:MayIhaveyourkey,please?Letmeopenthedoorforyou.G:Hereitis.B:Thiswayplease,Mr.Bellow.Ishowyourway.G:Thankyouverymuch.B:Hereisthelift.Afteryou,please.Letmeintroduceourhoteltoyou.IfyouwanttohaveChinesefood,youcangotoSunshinerestaurantandGardenrestaurant.Ifyouwanttohavewesternfood,pleasegotoLobbyrestaurant.Alsoavailableareabeautysalon,abarbershop,gym,gameroomandSnookerroom.Youonlyneedtoshowyourroomcardtothewaiter,youcangetfreeofchargeforGym.B:Hereisyourroom1620,sir.(Knockthedoorthreetimes,andopenthedoorfortheguest.)Youfirst,please.Pleaseinsertyourkeyheretoturnonpowerswitch.MayIputyourluggagehere?Pleasecheckyourluggageagain.Bytheway,MayIopenthecurtainforyou?YouroomfacessouthandcommandsagoodviewoftheYongRiver.G:Yes,howlovelyitis.1-3Introducetheroomtotheguest向客人介绍房间B：Hereisabedsidecontrolpanel.Itcontrolslight,air-conditioner,TVandsoon,hereistheminibar,youcangetsomebeveragefromit,andthepricelistishere.Herearesomecoffeeandtea.Itisfreeofchargefortheguest.Youcanenjoyit.B:IfyouwanttowatchTV.PleasepresstheTV’button,theTVremotecontrolishere,youcanchoosetheTVprogram.OurhotelOfferpaid-movieservice.Ifyouwouldliketoenjoyit,pleasepressthemovie’buttonandchooseyourfavoritemovies.B:Letmetellyouhowtousethetelephone,Sir/Madam.Forroomtoroomcalls,pleasejustdialtheroomnumber.Ifmakelocalcall,pleasepress“9”first,andthenthetelephonenumber,ifmakeDDD(Domesticdirectdial)call,press“9”first,districtcodeandthetelephonenumber;ifmakeIDD(Internationaldirectdial)call,press“9”first,statecode,districtcodeandthetelephonenumber.B:Ourhoteloffersinternetservicefortheguest.Hereisaservicedirectoryofourhotel.Ibelieveitisusefulforyouduringyourstay.Weappreciateyourprecioussuggestionsaboutourserviceandfacilities.B:Thereisasafeboxinthecloset,youcanuseit.Thereisapieceoffireescapeplanbehindthedoor.Theredpointshowsyouwhereyouarenow.B:Letmetellyouhowtousethebathshower.Beforeyoubathe,pleaseputthebathmatintothebathtub,anditcanpreventyoufromslipping.Thereisastringabovethebathtub,youcanhangyourclothesup.B:Good-bye,ifyouneedanyassistance,pleasecontactusatyourconvenience.Ourextensionis“78”,welookforwardtoyourcalling.Hopeyouenjoyyourstaywithus.1-4Checkout客人离店B:Goodmorning/afternoon/evening.WhatcanIdoforyou?Youwillcheckout?Pleasewaitaminute，Iwillgotoyourroomwithaluggagecartatonce.Isallyourluggagehere,Sir/Madam?Let’sgotoCashier.Cashierisoverthere.MayIbookataxiforyou,sir?HereisthetaxiIarrangedforyou,Ihaveputyourluggageintothetaxi,andpleasecheckitagain.Haveanicetripandhopetoseeyouagain.Good-bye.2-1Storeluggage行李寄存G:I’dliketostoremyluggage?B:Ofcourse,howmanypiecesofyourluggagedoyouhave?G:Justfour.B:Howmanydayswouldyouliketostoreit?G:Inthreedays.B:Ok,noproblem.Bytheway,isthereanythingvaluableorbreakableinyourbag?G:Therearesomepotteriesinthisbag.B:I’mafraidyouhavetotakeitout.,It’sagainstourhotelpolicy.G:OK.B:Pleasesignhere.Pleasekeeptheclaimtagwell,Youshouleshowittothebellman,whenyoufetchyoubag.2-2Lostthetagandreceipt遗失行李牌和收据G：I’msorry.I’velostmytagsandreceipt.HowcanIdoaboutit?B:Isee.Whatisyourbaggage?Anddoyouremenberthetag’numberorcolor?G:It’sasuitcase.ButI’veforgottheexactcolour.Maybeitisredorsomething.B:Couldyougivemeadescriptionofyourcase?G:It’slikethis.It’ssquarewithaleathercover.Yes,Iremenber,thereisagreenstringaroundthehandle.That’sright.B:I’llcheckitforyou…Sorrytokeepyouwaiting.I’vefoundit.Isthisyours?G:Yes,itistherigheone.B:Willyoushowmeyourkeycard,please?G:Hereitis.B:Allright.Nowyoucantakeyourcaseaway.3-1Borrowtheumbrella租伞服务B:Youwanttoborrowaumbrella?G:Yes.B:Couldyoutellmeyouroomnumber.G:1620.B:Pleasesignhere,Ihavetotellyouthat,It’sfreeofchargeforyoutoborrowumbrella.Butifyouloseit,youhavetopayitfor50yuanRMB.B:Thankyouforyourcooperation.