精英集团质量管理系统（IT英文版）

Level2MaterialElitegroupComputerSystemsQualitySystemintroduction,November2002TableofContentsQualityPolicyQualityStrategyQualitySystem(DesignQA/SupplierQA/ProcessQA/CustomerServiceQA)QualityOrganizationTrainingSystemTraceabilitySystem(SFCS)EngineeringChangeSystemQualityReport&ImprovementPlanQualityPolicyECSQualityPolicy#1Customerssettherequirement#2PreventionEachemployeetakesresponsibilityfortheirownworkFocusonanticipatingpotentialproblemsandpreventingthemPreventionimprovesECS’sabilitytogetthingsrightfirsttime,-everytime#3ContinuousimprovementFocusonasking“why?”TracingrootcauseofproblemEstablishingmethodtopreventrecurrence#4RevolutionContinuousimprovement=evolutionChange,newprocesses&reengineering=revolutionECSTotalQualityAssuranceQualitypolicy:PreventionandcontinuousimprovementDesignQASupplierQAA-systemDFM/DFTNPIEMI/SafetytestVendorsurveyQAsystemauditVendorperformanceassessmentCustomercomplaintoperationreviewProcessQACSQAThepursuitofexcellenceandthetrustinqualityataffordablepricesIQCIPQCOQCCQC(reliability&compatibilitytest)CustomercomplaintsDOA/RMAFA/CAREscalationprocessTechnicalsupportMaterialbuffermanagementECSandConglomerate’s2003QualityTargetsDesignQAEstablishNPIRule-A-System-Componentapproval-NPICriteriaSupplierQAProductivity&QualityImprovement-VenderSurvey/Audit-QVL(60vendors,75Fa.)-Venderperformancemonthlyrating-ProcessimprovementProcessQAImprovequality&createaddedvalue-QS9000Certification-SFCS-ECN150/Month-Cost$19/pcs-Productivity300/Manpower-MBscrap1.5‰-IQC2000DPPM-MBFPYR91%-OQC1,600DPPMCustomersatisfaction-Customersatisfaction100%QualityPolicy:PreventionandContinuousImprovementReducecustomerdissatisfaction-Customercomplaintprocessiontime3days-FA/CAROperation5days-DOA4,000DPPM-RMA2.0%(includeNDF)-RMA1.5%(Verified)-RMAearlywarningsystemCSQAQualityStrategyQualityStrategyPillarsAdvancedQualityPlanningFactoryPreventionOptimization&ContinuousImprovementReaction&RecoveryThefirst2portionsareundertakenprimarilywiththefactoryproductiondepartmentasaninternalcustomerinmind.Thelast2portionsareundertakenwiththeendcustomersinmind.Strategies(ProductLifeCycleview…)Strategy#2MinimizeIntroFailureRateIntroR&D,PurchasingProductionRampAQPActivitiesStrategy#1FMEANPIControlgatesTimePresentCompetitionFutureStrategy#3EarlyProcessOptimizationduringMPDOE,SPC,CLCA,&otherCIPsStrategy#4QualityEscalation(externalfailures)Detect,contain&recoveryInherentQuality&DFM/DFT;VendorQACustomerPerceivedFailureRateADVANCEDQUALITYPLANNINGFACTORYPREVENTIONOPTIMIZATION&CONTINUOUSIMPROVEMENTREACTION&RECOVERYDevelopmentofQualityStrategyDecreasingProductionCostIncreasingProfitabilityIncreasingCompetitivenessQualityPreventionPlanPreventionandContinuousImprovementQCQATQMRe-EngineeringTOCDevelopmentofQualityStrategyCostofQualityFailure(1)Appraisal:Productiontesting&Inspection,IQC,IPQC,OQC(2)InternalFailures:TroubleShooting,Scrap&Lost),Rework(3)ExternalFailures:FA/CAR,DOA/RMAHighQuality,BestPrice,GoodService,MoreFlexible!CostofQualityPrevention(1)NPI(2)QVLManagement(3)VendorRatingSystem(4)SFIS(5)SubcontractorSupportingSystem(6)FieldAnalysisEngineering(7)EmployeeTraining1.還沒有制度，建立制度2.已經有制度，落實制度StandardizationSimplificationComputerization2003ECSM/BQualityStrategy1.AdvancedDesignQualityManagementforNPI2.SupplierJITDelivery3.OptimizationofShopfloorcontrolsystem/Sub-Con.Integration4.ReducetheNoiseofCustomerdissatisfactionQualitySystemBeaconConfidentialSimplifiedQualityAssuranceSystemObjectiveControlMethodActivityDevelopmentParts&SupplierManufacturingShipping&SVCDesignVerificationSupplierQualityManagementProcessQualificationCustomerSatisfaction•Verificationateachdesignstage•DesignReview•PartsQualification•SPC•SupplierQualification•ContinuousSupplierImprovement•OnGoingReliability•ContinuousQualityImprovement•Safety&RegulatoryAudit•ServicePartsPlan•LocalServiceSupport•FieldDataAnalysis•QualityPlanning•ReliabilityTest•EVT•DVT•PVT(ELP)•CompatibilityTest•Parts/CommodityQualificationTest•DFM/DFT•CpkVerification•EMIVerification•Production&Ship-HoldProgram•AnalysisofFieldQuality•FieldTroubleShooting•ProvideServiceParts•Parts&ProductRMA•LocalSVCSupport(US,Europe,Asia,SouthAmerica)•ECNControl&Follow-up•PeriodicProcessAudit•WeeklyQualityManagementMeeting•Safety&RegulationF-up•Monitoring&AnalysisofManufacturingDate•FAI•OutgoingQualityAudit•OutofBoxAudit•CpkImplementation•Supplier/SubContractorApproval•PeriodicSupplierAudit•QualityContractwithSupplier•SupplierControlbyQMSmember•IncomingInspectionTotalQualityAssuranceStructureQualityPolicyToproduceourproductsfirsttimerightandconsistentlymeetingandexceedingourcustomerrequirements.Inourcompany,qualitymeansnotonlyjustsatisfyingourcustomerrequirements,butconstantlyimprovingourproductquality.Ourcommitmenttoproductqualityimprovementextendsfromthemanagementtoallemployeesinthecompany.Sales&ServiceQADesignQAVendorQAManufacturingQAFocusCustomerSatisfactionCustomerOrientedDesignDefectFreeMaterialSupplyWorldClassProcessCapabilityMainActivities:•CustomerSatisfactionSurvey•CustomerVisit•RushOrder•LineSiteStock•RMA•Reli