美国质量协会黑带试题

©2011ASQASQgrantspermissionforindividualstousethissampleexaminationasameanstopreparefortheformalexamination.Thisexaminationmaybeprinted,reproducedandusedfornon-commercial,personaloreducationalpurposesonly,providedthat(i)theexaminationisnotmodified,and(ii)ASQ’scopyrightnoticeisincluded.Theuserassumesallrisksofcopyrightinfringement.SAMPLEEXAMINATIONThepurposeofthefollowingsampleexaminationistoprovideanexampleofwhatisprovidedonexamdaybyASQ,completewiththesameinstructionsthatareprovidedonexamday.ThetestquestionsthatappearinthissampleexaminationareretiredfromtheCSSBBpoolandhaveappearedinpastCSSBBexaminations.Sincetheyarenowavailabletothepublic,theywillNOTappearinfutureSSBBexaminations.ThissampleexaminationWILLNOTbeallowedintotheexamroom.AppendixAcontainstheanswerstothesampletestquestions.ASQwillnotprovidescoringandanalysisforthissampleexamination.Remember:Thesetestquestionswillnotappearonfutureexaminationssoyourperformanceonthissampleexaminationmaynotreflecthowyouperformontheformalexamination.Aself-appraisalofhowwellyouknowthecontentforthespecificareasofthebodyofknowledge(BOK)canbecompletedbyusingtheworksheetinAppendixB.Onpage2oftheinstructions,itstates“Thereare150questionsonthis4-hourexamination.”Pleasenotethatthissampleexamonlycontains75questions.Ifyouhaveanyquestionsregardingthissampleexamination,[e-mail]NTENTIONALLYNAME____________________________________CERTIFIEDSIXSIGMABLACKBELT
Pleaseprintyournameabove.Readalltheinstructionsbeforebeginningtheexamination.Ifyouareunsureaboutanypartoftheinstructions,consultyourproctor.InorderforASQtobeabletoproperlyscantheScantronanswersheetyoumustcompletelyfillinthecircle.Eachcirclemustbefilledindarkenoughforthescannertoproperlypickuptheansweryouchose.Ifnotthiscouldresultintheexamnotbeingscoredcorrectly,orpotentiallydelayyourresults.GeneralInstructionsAllanswersmustberecordedontheScantronAnswerSheet;noexamwillbegradedwiththeanswersmarkedintheexambooklet.1.Usingasoftleadpencil(#2orsofter)only,blackenthecircleofthecorrectanswer.Donotuseink.Ifyouchangeyouranswer,besuretoerasethepreviousanswercompletely.2.EachquestionhasONEcorrectansweronly.3.Thisisatimedtest,sodonotlingeroverdifficultquestions.Instead,skipthequestionsthatyouareunsureofandreturntothemifyouhavetimewhenyoureachtheendofthetest.4.Donotfold,staple,orteartheanswersheets.5.Althoughthisisanopen-bookexaminationandpersonallygeneratedmaterials/notesfromtrainingorrefreshercoursesareallowed,thefollowingconditionsapply:•Eachexamineemustmakehis/herreferencematerialsavailabletotheproctorforreview.•Absolutelynocollectionsofquestionsandanswersorweeklyrefreshercoursequizzesarepermitted.Referencesourcesthatcontainsuchcopyarenotallowedunlessthequestionsandanswersareremovedorobscured.Examplesofsuchsourcesincludebutarenotlimitedtorefresherandpreparatoryprimers.•CalculatorPolicy:Withtheintroductionofpalmtopcomputersandtheincreasingsophisticationofscientificcalculators,ASQhasbecomeawareoftheneedtolimitthetypesofcalculatorsthatarepermittedforuseduringtheexaminations.Anysilent,hand-held,battery-operatedcalculatorWITHOUTanalphabetickeyboardwillbepermitted.Howeverallprogrammablememorymustbeclearedfromthecalculatorbeforeyouentertheexamroom.Theexaminationiswrittensothatasimplecalculatorwillbesufficienttoperformallcalculations.•Nolaptoporpalmtopcomputersareallowed.•Referencematerialsandcalculatorsmaynotbeshared.6.Whenyouhavefinished,checkyouranswersheettobesureitisproperlyidentifiedwithyournameandmembernumber.Returnyourexaminationbooklet,answersheet,andscratchpapertoyourproctor.Youmustsigntherostersheettosignifythereturnofyourtestbooklet.7.Itisstrictlyforbiddentocopyorremoveexaminationmaterials.YouwillbedisqualifiedfromtheexaminationandnotcertifiedbyASQifyoubreachthistrust.8.TESTResults–youcancheckyourtestresults7–10daysaftertheexamdatebylogginginto’thaveapersonalizedanswersheet,seeyourProctorforfurtherinstructions.4.Thereare150questionsonthis4-hourexamination.Pleasecheckthatyouhavethecorrectnumberofquestions.STOPDONOTCONTINUEUNTILINSTRUCTEDCSSBB-SAMPLEEXAMCERTIFIEDSIXSIGMABLACKBELTTestDirections:Eachofthequestionsorincompletestatementsbelowisfollowedbyfoursuggestedanswersorcompletions.Selecttheonethatisbestineachcaseandthenfillinthecorrespondingspaceontheanswersheet.31.Whichofthefollowingtoolsshouldbeusedwhenateamisgeneratingandprioritizingalistofoptionsthatincludehighlycontroversialissues?(A)Brainstorming(B)Affinitydiagrams(C)Nominalgrouptechnique(D)5whys2.Theprimaryfactorinthesuccessfulimplementationofsixsigmaistohave(A)thenecessaryresources(B)thesupportandleadershipoftopmanagement(C)explicitc