质量保证工作方法

1-versionPSA2.0–Fev.2006-CHINE1PSASUPPLIERQUALITYASSURANCEPOLICYSHANGHAI上海April20062006年04月PSA供应商质量保证工作方法2-versionPSA2.0–Fev.2006-CHINE2PSA’sQualityManagementProcedurePSA质量工作步骤介绍3Stages:3个阶段：Stage1,Needexpressingandsupplierchoosing.阶段1，需求的表达和供应商的选择。Stage2,QualityAssurancebyProductandProcessManagement(AQMPPinFrench).阶段2，通过产品和过程的控制实现质量保证(简称AQMPP).Stage3,QualityControlinMassProduction阶段3，量产阶段生产产品的质量控制.3-versionPSA2.0–Fev.2006-CHINE3Stage3阶段3QualityControlinMassProduction批量产品质量控制Notificationofconfirmationforqualificationstatebysupplier,acceptancebyPSA供应商声明确认了鉴定状态/PSA进行认可Confirmationofprocessqualificationstate过程鉴定状态确认Controledbysupplierforeachproductdelivery供应商对每批交付产品的质量进行控制SuppliersupervisionbyPSAoroneinstitutionagreedbyPSAPSA或PSA认可的机构对供应商监控4supervisionlevelsaccordingtorisks根据风险程度4个层次的监控Qualityproblemstreatment质量问题的处理Auditsinmassproductionandinterventionsinrupture量产阶段的审核和突变情况下的介入Stage1阶段1Needexpressingandsupplierchoosing需求的表达和供应商的选择Supplier’sOffer供应商报价Consultationdocuments咨询文件SupplierPre-consultation供应商预咨询SupplierConsultation供应商咨询Offeranalysis报价分析QualityTraining质量培训Photoquality+expertsopinions质量诊断+专家意见Stage2阶段2QualityAssurancethroughProductandProcessControl通过产品/过程控制实现质量保证AQMPPinitializationreviewAQMPP初始化评审ATPbySupplier供应商技术预分析ATPbyPSAPSA技术预分析ProductandProcesscontrolcarriedbysupplier供应商实施产品和过程控制Respecttheinteractiveprinciplesandcommunicationplan遵守互动原则和交流计划Productqualification产品鉴定Processqualification过程鉴定Supplier/PSAagreementon:•Developmentplan,•Qualityplan,•Comunicationplan,•Riskcontrolplan,•Defectseradicationplan,•CTFE•…PSA与供应商达成以下协议:•开发计划,•质量计划,•交流计划,•风险控制计划,•缺陷消除计划,•技术和功能特性•…Undertakingletter定点意向书Supplierselectionandsigningdevelopmentcontract供应商的选择开发合同的签定RaiseProduction:DMLFournisseur/PSA批量增长阶段：供应商/PSA满产发展Productandprocessqualificationbythesupplier,acceptanceofthisresultsbyPSA供应商对产品和过程进行鉴定，PSA对其活动进行认可SupplierPre-qualification供应商预鉴定4-versionPSA2.0–Fev.2006-CHINE4ObjectiveofStage1第1阶段的目的Toexpressclearlyandpreciselytheneedsofvehiclemanufacturerbymeansofcompleteandexhaustiveconsultationdocuments:plans,standards,technicalspecificationsofdesign(STEinfrench),materials,experiments,validationplans,etc…借助于完整齐全的咨询文档资料：图纸，标准，技术规定（STE），材料，试验，确认计划等来清楚、准确地表达PSA的需求。Needexpressingandsupplierchoosing需求的表达和供应商的选择Toretainthemostcompetitivesupplier,whocanguaranteetherequiredqualitylevelandfulfilltheobligationsofhisoffer.选择最具竞争力，最有能力保证达到所要求的质量水平，并能对其报价负责任的供应商。Toformalizetheresponsibilities.明文规定各种职责。5-versionPSA2.0–Fev.2006-CHINE5ConsultationDocuments咨询文件ManagementandQualityassuranceClauses管理及质量保障条款TechnicalSpecification技术规范Contractualandeconomicspecifications合同规定要求的技术说明书Consultationdocument咨询文件Figure,economicobjectives,partnership,spareparts,guarantee,…数字,经济目标,合作关系,备件,保修…Requirementsandobjectivesrelatedtoproducts与产品有关的要求及目标Requirementstoensurethequalitycontrolofallthedelivery确保控制整个供货链质量的相关要求6-versionPSA2.0–Fev.2006-CHINE6ManagementandQualityassuranceClauses管理及质量保障条款TechnicalSpecification技术规范ContractualandeconomicSpecifications带有契约条款要求的技术说明书Consultationdocuments咨询文件ManagementandQualityassuranceClauses管理及质量保障条款Technicalspecification技术规范Contractualandeconomicspecifications带有契约条款要求的技术说明书Consultationdocuments:responsibility咨询文件：职责CPAAQOASASAS量产采购BuyerinmassproductionCP项目主管ProjectLeaderAAQO质量保证推进人AnimatorQualityassuranceoperational7-versionPSA2.0–Fev.2006-CHINE7ForPSA,ithelpstoprecise:ProjectteamorganisationofPSA,Disposalsforprojectfollowup,Productqualityobjectives,Therespectiveresponsibilities,Disposalsforqualityassurance,Deviationtreatments,Audits(Process,Products…),…andtheexpectedresults对PSA而言，它用于明确：PSA的项目组织，项目的跟踪措施，产品的质量目标，各自的职责，质量保证措施，偏差的处理，审核（过程，产品…），…以及所期待的效果Management&QualityassuranceClauses管理条款与质量条款Howcanthisbeuseful…?有何作用?8-versionPSA2.0–Fev.2006-CHINE8Management&QualityassuranceClauses管理条款与质量条款PROJECTMANAGEMENTCLAUSES项目管理条款Projectorganization项目组织Generalplanningstagesandschedulingofreviews/计划的一般阶段和评审的定位PSAteamorganization/PSA项目组的构成Supplierteamorganization/供应商项目组的构成SharingoftasksbetweenPSAandtheSupplier/PSA和供应商任务的分配Planningandcheckingthework工作的计划及控制ActivityReport/活动报告Monitoringtheprogressivequalificationoftheproductandtheprocess/产品和过程的逐步鉴定跟踪9-versionPSA2.0–Fev.2006-CHINE9Management&QualityassuranceClauses管理条款与质量条款QUALITYASSURANCECLAUSES质量保证条款Qualityobjectivesandrequirements质量目标及要求•Commitmenttooperationalsecurity:Safety/功能确定性承诺：安全性•Commitmentrelatingtofailure/故障承诺•Commitmentrelatingtoreliability/可靠性承诺•Commitmenttoaptitudeformaintenance/可维护性承诺•Commitmenttoqualityasnew/新品质量承诺•…QualityAssuranceMeasures质量保证措施•Requirementsrelatingtodealingwithknowndefects(FaultEradicationPlan)/已知缺陷处理要求（缺陷消除计划）•Requirementsrelatingtodealingwithrisks(RiskManagementPlan)/风险处理要求（风险控制计划）•Requirementsrelatingtooperationalsafety(OperationalSafetyPlan)/运行确定性要求（运行确定性计划）•nRankSuppliers/N级供应商•…Dealingwithtechnicalchanges技术处理10-versionPSA2.0–Fev.2006-CHINE10Thesupplierwilltakehisresponsibilitysincehisresponsetoconsultation供应商一旦投标就意味着其承担责任Throughhisoffer,thesupplierwilltakehisresponsibilityto…通过投标，供应商承担如下责任：…Tomeettheexplicitandimplicitre