导游服务规范题库60题(英文版)

导游服务规范题库60题（英文版）shouldapologizetothetourist.27.Whatshouldatourguidedowhenthetouristslosemoneyorproperty?(1)Togetknowtheshape,characteristicandvalueoftheproperty,andanalyzethepossiblelosttimeandplaceandassisthim/herlookingforit;(2)Providedthatthelostthingisregistrationforenteringorleavingthecountryorinsuredvaluables,thereceptionagencyshouldgiveproofs;(3)Theownercould,bythisproof,applythetheftcertificationthroughlocalPublicsecurityBureauforthepurposeofcustominspectionorclaimtoinsurancecompany.28.WhatshouldatourguidedowhenaFrenchtourist’spropertyisstolenintravelingaroundourcountry?(1)Thelocalguideshouldimmediatelyreporttotravelagency,publicsecurityandinsurancecompanyandassistthemtolookforcluesforsolvingthecase;(2)Ifthethingslostcannotbefound,thetourguideshouldassisttheownertoapplytopolicestationfortheftcertificationsothatthetouristcanundergocustominspectionorsubmitclaimtotheinsurancecompany;(3)Comforttheownerandcalmhimdown.29.WhatshouldalocalguidedowhenaNorthKoreatourgroup,whowilltravelinChina,isarrivinginDingdongstationandonetouristfindshisluggagelost?(1)Itisnotthetourguide’sresponsibilityforthelossoftourist’sluggage,however,he/sheshouldhelpthetouristfindtheluggage;(2)AssisttheownerinconductingthelossandclaimdocumentinLostpropertyofficeofairport;(3)Duringthetour,theguideshouldringthetouristfromtimetotime,askingaboutwhetherhe/shefindstheluggage.Ifnot,theguideshouldassisttheownerinbuyingsomedailynecessities;(4)Ifthetouristdoesn’tfindtheluggagebeforeleavingthelocalsite,thetourguideshouldtransfertheowner’scontactinformationtotheairlinecompanysothattheluggagecouldbesendtotheownersuccessfullyinfuture;(5)Iftheluggageissuretobelost,theownermayclaimtotheairlinecompany.30.WhenalocalguidetookatourgroupfromTaoxianairporttoFenghuanghotelandfoundthatoneofthemdidn’tgethisbaggage.Atthistime,whatshouldthetourguidedo?(1)Thetourguideshouldlookforitinthetouristroomandexaminewhethertheluggageissenttothewrongroomortheothertouristtakewrongluggage;(2)Ifitcannotbefound,theguideshouldcontactwiththebaggageclerkofhoteltofindthereasons;(3)Ifitcannotbefoundeither,theguideshouldreporttotravelagencyandaskforinstructions;(4)Ifitistravelagency’sfault,theownermaywritealistincludingalloflostluggageitems.Withthislistandthelocalguide’swrittenstatement,thetravelagencywouldclaimtotheinsurancecompanyforcompensation;(5)Thelocalguideshouldwriteaccidentreportsforrecord.31.IfyouareinchargeofguidingaSingaporeeducationaltourgroup,unexpectedlyoneladymembercametoyouandsaidthatherpassportwasmissing,whatshouldyoudo?(1)ComfortMissLi,andallowhertorecallthemostpossiblelostplaceandassisther；(2)Ifthislossisconfirmed,theproceduresneedtobeappliedinfollowingorder:First,thelosscertificationshouldbegivenbythelocalreceptionagency;withthiscertification,theownercanreporttothePublicsecurityBureaufortheproofofit;afterapplyingfortheproofofpassportloss,theownercanimmediatelygotoSingaporeembassyinChinaforgettinganewpassport;holdingthenewpassport,theownercangotoPublicsecurityBureautoapplyforvisadocuments；(3)Theexpensewillbepaidbyher.32.Duringthetravel,ifanoverseasChinesefromMalaysialosthis/herpassport,howtodealwiththissituationasatourguide?(1)Thetourguideshouldassisttheownerinopeningprooffromthelocalreceptionagency；(2)Withtheproofoftravelagencyandthephotosaswellasrelatingmaterials,theownercanreporttothedesignatedpublicsecurityBureauforapplyingnewpassport；(3)Aftergettingnewpassport,theownercangotoMalaysiaembassyinChinaforapplyingvisadocuments；33.HowdoyoucopewiththatasatourguideifonetouristwaslostinatripofQianshanMountains?(1)Togettoknowtheinformationandlookforhimquickly.Generallyspeaking,appointthetourleaderandsometouriststosearchforhimseparately.Iwillcontinuetoguidethetourgroup,andnotifythemmyphonenumberandnextscenicspot；(2)ReporttoQianshanParklandandlocalPublicsecuritystationandaskforhelp;Contactwiththehoteltoinquirewhetherthelosttouristcomesback;ifhe/sheisstillnotfound,thetourguideshouldreporttotravelagencyoreventhepolicestation；(3)Whenthelosttouristisfound,thetourguideshouldaskthetouristwhyhe/shewaslost.Ifitisthetourguide’sfault,theguideshouldapologizetohim/her.Ifitisthetourist’sfault,theguideshouldcomforthim/herandremindhimofbeingcautious；(4)Writetheaccidentreports.Partthree34.Whatshouldalocalguidedowhenhis/hertourgroupgetsinacaraccidentonthewaybackandsometouristshurt?(1)Rescuetheinjuredimmediatelyandsendhim/hertothenearesthospitalaccompanyingwiththetourleaderornationalguide;(2)Preservethesceneandpromptlyreporttothepolicestation;(3)Reporttothetravelagencyandnotifyrelatingdepartmentsincharge(SuperiordepartmentortheForeignoffice,etc.)andtheinsurancecompany;(4)Comfortthetouristsandgoonthevisit;(5)Assisttherelatingdepartmentindoingtheaftermathsettlement(6)Givethewrittenreportandstatethesituation.35.Whatshouldalocalguidedowhenhis/hertourgroupisrobbedoreventhreatenedduringthetrip?(1)Thetourguideshouldputhisbestselfforwardinkeepingthetourists’lifeandpropertysafe;(2)Reporttothepoliceimmediatelyandassistthem;(3)Reporttotheleadersandbringthemtothesceneifcaseisserious.Trytocallforthem