搜索
12016年全国导游资格考试口试200问英语翻译版一、导游规范知识问答及参考答案1.Howmanycategoriesoftourguidesarethereaccordingtothebusinessdomain?Thetourguidescanbedividedintofourcategories.Theyare:(1).Tourmanager(2).Nationalguide(3).localguide(4).Scenicspotsguideinterpreter2.Fortourguides,tobefamiliarwiththeteamisthefirststepoftourguiding.Whatarethemaincontents?Themaincontentsinclude:(1).Tobefamiliarwiththeteammembers(2).Tobefamiliarwiththecharacteristicsoftheteam(3).Tobefamiliarwiththereceptionprogramandtripcharacteristics3.Whatkindofreceptionmattersshouldtourguidesmainlycarryoutonthepreviousdayofthetourgroup’sarrival?(1).contactwiththetouroperatorofthecooperationtravelagency(2).contactwithtouringvehicleandmakesurethepick-uptime.(3).Verifythetourhousingandmealbooking(4).Getholdofthecontactnumbersinneed.4.Whatistheprocedureoftourguidepick-upservice?(1).Gettothepick-upstationhalfanhourearlier.(2).Greettheguestswithpick-upsigns.(3).Verifytheteammembers(4).Assembletheteammembersandgetboarded.(5).Checkthebaggageandthenumberofteammember.5.Tourguidesshouldmakeandinspectionofthediningsituationduringthedinningtime.Whatistheinspectionmainlyabout?(1).Checkifthemealsaccordwiththeprovidedarrangedstandard(2).Answersguestsquestionsaboutthemeals.(3).Gettoknowtheevaluationofthegueststothemealsinordertomakerelevantadjustments.6.Whatshouldthetourguidesdoiftouristsbuycounterfeitgoodsinindividualactivities?(1).Inordertosafeguardthelegitimaterightsandinterestsoftourists,tourguidesshouldhelpthemreturnthegoodsandclaimforcompensation;2(2).Afterwards,reporttothetravelagency(3).Remindthetouristsofthedo'sanddon'tsintheirfollowingindividualactivities.7.Whatisthemaincontentofafarewellspeech?(1).Reviewofthetouring.(2).Expresstheunwillingnessoffarewell.(3).Thankthetouristfortheircoordinationandsolicittheircommentsandsuggestions.(4).Apologizetotouristsfortheirdiscontentandaskfortheirpardon.(5).Expresswishesandpraytomeetagain.8.Onthebusride,whatisthemaincontentoflocalguides’guidingservice?(1).Makeanexplanationoftheactivityarrangements.(2).Makeanintroductionofthesceneriesalongtheway.(3).Interactwiththemembersandliveuptheatmosphere.(4).Makeabriefintroductionofthescenicspotinadvancesoastostimulatetourists’interests.9.Whatdoestheserviceoflocaltourguidemainlyincludeinthescenicspot?(1).Emphasizethetimeandlocationtoassemble,andremindthetouristsofthedo'sanddon'ts.(2).Buyticketsandgetintothescenicspot.(3).Conductinterpretationinthescenicspotandpayattentiontothemembernumber.(4).Dealwithemergencies.(5).Localguidesshouldaccompanythetourgroupduringthetourguiding.10.Aftercompletingthetourguiding,thelocalguideshouldprovidesend-offservice.Whatdoesitmainlyinclude?(1).Introducetheregulationsofthecustoms,bordercontrolandtransportationdepartment.(2).GiveaSend-offSpeech;(3).Gettotheairport,stationordockinadvance;(4).Dealwiththetrafficticketsaffairesandleadthegrouptothesecurityinspectionareaorthecheck-inoffice;(5).Dealwiththeproblemsleftover.11.Whatshouldnationalguidepayattentiontoduringtheircompany?(1).Theconnectionwithpick-upagenciesandlocalguides;(2).Theparticipationoftheteamaffairs;(3).Thesupervisionofservicequality;(4).Thecoordinationofproblemsontheway;(5).Thesafetymanagementinthewholejourney.312.Theprinciple“reasonableandpossible”isthestartingpointfortourguidestocopewithsomeexceptionalrequirements.Whatdoesthe“reasonable”mean?(1).TherequirementshouldbelegalandinaccordancewithChinesemoralruleandtourguides’professionalethics;(2).Therequirementsshouldnotviolatethetourismcontractorthearrangeditinerary;(3).Thetouristsarewillingtopayfortheexpensesifitwillresultinsectionalalterationofthecontractortheitinerary.13.Whatshouldthetourguidesdoifsometouristswanttoinvitetheirfriendsorrelativestotravelwiththetourgroup?(1).Checkiftheseatsareavailable;(2).Seekfortheapprovalofthenationalguideandotherteammembers;(3).Verifytheidentityofthefriendsandrelatives;(4).Requestfortheapprovalofthetravelagency;(5).Chargerelatedexpenses.14.Whatshouldtourguidesdoiftheymisssometourists?(1).Explainthereasonstotourists.(2).Apologizesincerely.(3).Winbacktourists’trustwithwarmthandthoughtfulservice.15.Whataretheresultofthechangeoftourismplanandschedule?(1).Thelocaltravelscheduleisextended;(2).Thelocaltravelscheduleisshortened;(3).Thetravelscheduleischangedpartially.16.Whatproceduredoeslocalguides’servicemainlyincludeonthewaytothehotelofthefirststop?(1).Giveawelcomingspeech.(2).Explainrelevantmatters;(3).Introducethelocalsituationandsceneryalongtheway;(4).Introducethemainsituationofthehotel.17.Whatdetailsofpreventingandtreatingoverseasemergenciesshouldtheleadguidepayattentionto?(1).Theleadguideshouldestablishstrongsafetyawareness;(2).Leadthetouriststorespectthelocalresidentsandfolkcustom;(3).Remindtouristsofthetravelrisks;(4).Dealwithvariousemergenciesdecisively,andthepersonalsafetyoftouristsshouldbeputintothefirstplace.18.Iftheteamissurroundedbyfireandsmokeinahotelfireaccident,howcanthetourguideleadtouriststosavethemselves?4(1).Stabilizethemoodoftouristsandwarntouristsnottotaketheelevator;(2).Covertheirmouthandnosewithawettowel,m